Review Insights · Google Play
Mutsapper - Chat App Transfer
Shenzhen Wondershare Software Co., Ltd. · 12,606 ratings · ★ 3.6
3.6
★★★★★
12,606 ratings
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Top complaints - extracted from 67 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
19 negative reviews mention this · 28% of all complaints
★★★★★ "Wast of time and money. I tried several times to transfer the chat data, but it keep failing." - Malka Nanayakkara
2
"whatsapp"
18 negative reviews mention this · 27% of all complaints
★★★★★ "installed and paid subscription for this to transfer WhatsApp chats from iPhone to Android. Has duplicated every single contact in WhatsApp and can't be cleaned up in Google contacts. Can only message duplicate contacts and original contact…" - Allison Baker
3
"work"
17 negative reviews mention this · 25% of all complaints
★★★★★ "whats app business transfer not work properly." - sarmad pervez
4
"transfer"
15 negative reviews mention this · 22% of all complaints
★★★★★ "Wast of time and money. I tried several times to transfer the chat data, but it keep failing." - Malka Nanayakkara
5
"refund"
12 negative reviews mention this · 18% of all complaints
★★★★★ "installed and paid subscription for this to transfer WhatsApp chats from iPhone to Android. Has duplicated every single contact in WhatsApp and can't be cleaned up in Google contacts. Can only message duplicate contacts and original contact…" - Allison Baker
6
"data"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Wast of time and money. I tried several times to transfer the chat data, but it keep failing." - Malka Nanayakkara
7
"paid"
10 negative reviews mention this · 15% of all complaints
★★★★★ "installed and paid subscription for this to transfer WhatsApp chats from iPhone to Android. Has duplicated every single contact in WhatsApp and can't be cleaned up in Google contacts. Can only message duplicate contacts and original contact…" - Allison Baker
8
"android"
10 negative reviews mention this · 15% of all complaints
★★★★★ "installed and paid subscription for this to transfer WhatsApp chats from iPhone to Android. Has duplicated every single contact in WhatsApp and can't be cleaned up in Google contacts. Can only message duplicate contacts and original contact…" - Allison Baker
9
"scam"
10 negative reviews mention this · 15% of all complaints
★★★★★ "i lost my money. it doesn't work at all. they are scammers. please beware of these frauds" - Tony Thomas
10
"doesn"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Doesn’t work at all!!! I’d give it 0 stars if I could! Had to transfer data from android to iphone twice. Both times, whatsapp on iphone crashes a few days later, ended up losing the chats….complete disaster, don’t pay for it. Only tried ca…" - Catarina Pais
11
"doesn work"
9 negative reviews mention this · 13% of all complaints
12
"iphone"
8 negative reviews mention this · 12% of all complaints
★★★★★ "installed and paid subscription for this to transfer WhatsApp chats from iPhone to Android. Has duplicated every single contact in WhatsApp and can't be cleaned up in Google contacts. Can only message duplicate contacts and original contact…" - Allison Baker
📋 All 67 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
No la puedes usar ni no pagas, está el modo básico y el modo premium, y forzosamente debes pagar el modo premium para poder usar la aplicación.
Wast of time and money. I tried several times to transfer the chat data, but it keep failing.
will take your data and then to move to another device they will ask for money which is ridiculous. At the start of the process they should tell that without a package you can't transfer, when someone is stuck of course he will pay money for the data but this is like ransomware.
installed and paid subscription for this to transfer WhatsApp chats from iPhone to Android. Has duplicated every single contact in WhatsApp and can't be cleaned up in Google contacts. Can only message duplicate contacts and original contacts cannot be responded to. Will have to reset phone and cancel transfer. Cannot request refund through play store. Contacted help email and received non helpful automated response. Lost £13.49 and 4 hours on this and back to square one. Very frustrating.
whats app business transfer not work properly.
Doesn’t work at all!!! I’d give it 0 stars if I could! Had to transfer data from android to iphone twice. Both times, whatsapp on iphone crashes a few days later, ended up losing the chats….complete disaster, don’t pay for it. Only tried cause I can’t run “Move to iOS” on my old phone, wish I could have my money back 😒
it finished parsing the data and asked for payment but after payment it just went back to the home page and asked to repeat the process ... while selecting folder it started showing some error and never worked ... lost money too as it said subscription not Recognized
de paga y me quito el acceso a mi WhatsApp
no useful
Can I track a WhatsApp account with this app?
Don't butly it. It does not work. It's a mess always says that is not possible to make the transfer. The feedback section is useless. I paid the app on Tuesday and it's Monday night and they did not answer my request. Don't buy this app, save your money. 5225887 ticket
Payment transfer krne ke liye kon leta hai only this want payment
i lost my money. it doesn't work at all. they are scammers. please beware of these frauds
High expensive to use this app
scam
this is a money eater app, don't ever use to transfer whatsApp data. This app deteced whatapp data and wait too long to parsing the data then asking for a payment, I cancel pymnt first time. I have to wait again for parsing the data, 2nd time after parsing data I made payment and I conncted wifi directly and finally shows error, target device not enough memory. I tried alot and failed. they don't have trial only otion to subsc wekly or mont. refund my deducted amount. I can't transfer any data
It's completely false.
Don't pay, it doesn't work
I used Wondershare MobileTrans to transfer WhatsApp Business from Android to iPhone. Only text messages were transferred - no photos, videos, voice notes, or documents. It wasted my time and money. Please fix this issue or provide a refund.
scam, they aren't clear about the charges
fake app
I have paid - money got deducted but the Premium plan did not start. what to do?
my whatsapp is unsable when login attempt done, I can't login 7 hrs for code
My first review for the app was good but now this app sucks and these bastards without prior information has auto debited from my credit card account, instead i asked for my refund in first 5 days itself and these guys have the audacity to deduct the payment instead of refund shame on you.
Not worth it. it's a paid app and it will deceive you till last step of whatsapp transfer and then ask for payment.
i paid two times and its not working please refund my money
It doesn't work as advertised; you need to have the other person's phone number, and besides, the charge is a scam. I don't recommend it.
i want refund i want to transfer my moto to iphone 17 pro where i followed all your steps and its still not working. 1500rs is a total waste.
yo solo lo necesito para un solo uso y esto no ofrece planes solo te cobran el mes por lo que no sirve no es algo lo cual realmente use y tristemente está muy desactualizado para las tecnologías que se usan actualmente para empezar
didn't work
Samsung Switch works like charm. don't give your valuable data to chinese hackers.
terrible experience, its not doing anything
It worked for me, but you charged me money again after I canceled the subscription. Even after I never used the app again. Refund my second payment, and I'll change it to 5 stars.
WhatsApp blocked while using this app... and cannot login again ....
WhatsApp Blocked while using the new feature, download whatsapp backup from Google drive and then move to IOS. it's always throwing an error, WhatsApp has been blocked and we cannot proceed. can you suggest how to fix this
This app doesn't work either!! It freezes and then aftwr multiple attempts whatsapp blocks you for 8h. I paid $20 wasted. I want my full. Refund
Very bad experience and app not safe
The whole functionality is behind a paywall, thrash app
couldn't even connect my other android to transfer. waste of subscription
We request a refund as this software does not meet our expectations and has not provided the anticipated utility. We require the return of the amount promptly. A refund is necessary because the application was acquired for a specific purpose, not for evaluating its functionality. The intended work remains incomplete. We expect a resolution to this matter, as payment was rendered to facilitate a seamless transfer, which is still pending despite the transaction.
Makes you think it's going to be free and then tries to charge you after it's already transfered the data, and then cancels if you don't. Classic scam
BIG SCAM. Try it 3 times and stuck at 95%. Becareful of your money guys.
fake youtube promotion
does not work. support is terrible
Simply doesn't work. It will not connect to the android phone at all. USB debugging is turned on. The help screens are showing a really old version of android. Neither the usb direct method nor the PC application will connect to a Pixel 8 or iPhone. Don't waste your money. It's clearly a scam
total west my money
waste of money dont waste money. gets struck at 98% scammers
i did all same like tutorial video, but didn't succeed from iphone to Android! i also paid!
It is a scam, does not work as promised and the worst part is that you need to cancel the subscription or they will still keep getting money from you. Please safe yourself big trouble.
Opened up the app just to see BASIC Things that can be easily transfered - dont bother wasting space on this waste
+ 17 more in the clipboard copy
Sentiment summary
65%
Positive (4-5★)
0%
Neutral (3★)
35%
Negative (1-2★)