Review Insights · Google Play
My Bupa
BupaUK · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 63 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bupa"
11 negative reviews mention this · 17% of all complaints
★★★★★ "this is awful. you have all of my details, why are you asking me to give you a full history, including address and postcode of my NHS surgery, just to book a Bupa GP video appointment (when I've done this previously really quickly)" - Sarah Copeland
2
"claim"
10 negative reviews mention this · 16% of all complaints
★★★★★ "Used Bupa online for years. Was prompted to download the app and couldn't upload a PDF receipt, app simply wouldn't take it. Went back to the website and easily submitted my claim. Rubbish app." - Anna Kozireva
3
"appointment"
8 negative reviews mention this · 13% of all complaints
★★★★★ "this is awful. you have all of my details, why are you asking me to give you a full history, including address and postcode of my NHS surgery, just to book a Bupa GP video appointment (when I've done this previously really quickly)" - Sarah Copeland
4
"doesn"
8 negative reviews mention this · 13% of all complaints
★★★★★ "unfortunately it keeps crashing. Also it doesn't have a way to send a message to Bupa out of office and my wife is not able to book an appointment for my son." - Sebastian Ovide
5
"available"
8 negative reviews mention this · 13% of all complaints
★★★★★ "after taking all the time to make a claim and I hit submit i then get a message to say sorry this form is not available now. please try later! Disappointing!" - Angeline Ishemunyoro
📋 All 63 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
you cannot upload pdf receipt through this app. useless
this is awful. you have all of my details, why are you asking me to give you a full history, including address and postcode of my NHS surgery, just to book a Bupa GP video appointment (when I've done this previously really quickly)
utterly useless. Makes me enter my email, says I need to set up a new account but after entering all details says I have one already - so I can't get into it at all. I am going to delete this app as it is actually worse than useless
Used Bupa online for years. Was prompted to download the app and couldn't upload a PDF receipt, app simply wouldn't take it. Went back to the website and easily submitted my claim. Rubbish app.
What a poorly tested app. When uploading a dental claim you cant attach a file, you cant take a picture because of the 4mb limit; and you cant save the claim for later. @Bupa are you actually going to sort this out ?
unfortunately it keeps crashing. Also it doesn't have a way to send a message to Bupa out of office and my wife is not able to book an appointment for my son.
the upload a file feature for receipts when making a claim doesn't work
App keeps crashing when i try to change childs appointment permissions. Update: Tried deleting and reinstalling, still does exactly the same. You can contact me if you want to look into it, I can live with it. 1 star remains though.
I am new user, but it's showing a very bad/poor app, is not working at all, never open, I The app won't open. I even thought it was a problem with my phone and internet, but it's not,,, the app simply won't open and I can't do anything! I always have to do it on the website, and the website suggests confirming in the app!!! Please fix your software/hardware problem so you can get 5 stars!!!
after taking all the time to make a claim and I hit submit i then get a message to say sorry this form is not available now. please try later! Disappointing!
unable to switch on camera when using the app
awful app to bavigate
my appointment dies not show in the app when it should.
I write all the symptoms and chose the time slot at the last step and gave me error and started all over again and I lost what I have typed
The app will not allow any receipts for dental expenses to be uploaded. That makes it useless. I have tried taking a photo and uploading a file and nothing works
keeps crashing. forgets text you've added when booking appointments
awful experience. had a video GP appointment, app didn't show my video, kept coming up with app not responding errors, eventually crashed mis appointment. Google Pixel 10 Pro, Android 16. hard to recommend. when there are plenty of suitable video calling platforms that are platform agnostic (Google meet for example), why Bupa wasting efforts on their own broken mess?
Doesn't enable you to add your account details. AI assistant is thick as mince. chocolate teapot of an app.
Beyond useless.
Couldn't even make a simple claim. The app made me to visit the website and the website's claim menu redirected me to the same page over again.
Really badly designed finder systems for doctors, not accounting for someone who doesn't have a car, etc. It also doesn't let you copy and paste your membership number and pre-authorisation number which you always need. Just overall a really bad design and it takes you ages to book anything.
rubbish - had to download the app to complete assessment form but after doing that the app told me to do it via a link in my confirmation email. I didn't have an email confirmation, so still unable to complete the assessment.
I hate that I am being forced to download an app just so that I can complete a questionnaire. why can't I do it on the Bupa website? (I still need to have an account, authenticate with 2FA etc). do better BUPA!
Doesn't work on my phone. No alternative given
can't upload the invoice and the photo i took was to large
Rubbish App. Doesn't work on Samsung Tablet any longer.
terrible app, keeps crashing. content very poor too
can't upload a photo or file
I keep loosing progress. REALLY annoying. And photos from any phone will be too big as only 4mb allowed.
horrible app. keeps timing out/resetting if you need to look up details in other apps. eg. find a receipt, bank details. waste of time
often when I submit a claims form it says this form is not currently available and you have to fill out the whole form again -- very frustrating. get one star because it occasionally works. this has happened over years but the tech hasn't improved.
I get the message that this app is not compatible with my phone. Huawei P30. Android.
My Samsung tablet 11 runs Android version 16. Why can't Bupa App be loaded as it only needs V14 and above?
I logged into the Bupa app successfully and booked an appointment. After confirming, the app crashed and showed a message saying the appointment was not available and that I needed to rebook. Since then, I haven’t been able to log back into the app at all.
dosent even explain what it is, or how to use it, never got fully informed about it, got told on an email at work that i only got access to it at work thst I have 1 month to opt of it, otherwise I would be in this app for 1 year till I opt out again, that's insane, we need to have a choice, especially when its not for free and we need to pay our money for it! we need to know about an app before we subscribe for it. Ridiculous feeling of being pushed down the throat without second chance of abo
The app crashes..
absolutely shameful. it's been almost two months since I last managed to login let alone use it. and yes I've reinstalled it again.
too many questions in the health questionnaire lots of options with little value
not user friendly n
Claims don't work and can't be submitted
difficult and not visually impaired friendly
Not compatible with my phone, so can't install it
poor interface, not user friendly
terrible app. will not let me put my claim through
The new app asked me for proof of my ID. After, I had an appointment booked for the next day, where the doctor was 10 mins late and it didn't have a camera when it arrived. she said it was due to the app. my camera was working, the previous app was better. I went to the chat to report the situation after the appointment and the chat disappeared when I said I want to make a complaint.
useless system, ZERO appointment available, for the next 48 hours !!! most medical conditions worsens. and I been given no appointment until Sunday!!! Why? I just need the referral letter(s) from Bupa digital GP. Sunday morning, shall be TOO LATE. The condition might get worst, and, as a result, more and different consultants has to be seen accordingly. Very poor quality service.
slow and laggy
Unable to access on my android 16 samsung tablet. Please could this be resolved. Thanks
app started to have issues
can't submit claim, just flickers then says the form is not available right now
+ 13 more in the clipboard copy
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
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Negative (1-2★)