Review Insights · Google Play
My DHL
DHL ECOMMERCE NETHERLANDS BV · 138,719 ratings · ★ 4.5
4.5
★★★★★
138,719 ratings
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Top complaints - extracted from 60 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
13 negative reviews mention this · 22% of all complaints
★★★★★ "Wat is het nut van deze applicatie als jullie bezorgers niet komen opdagen? Om een notificatie "we hebben je gemist" te sturen? Update: ik heb meerdere keren geklaagd over onverantwoordelijke bezorgers bij de klantenservice, maar het lijkt …" - Mike Mostovyi
2
"delivery"
12 negative reviews mention this · 20% of all complaints
★★★★★ "The website mentions that the customer will be contacted if a deliverypoint is unavailable to arrange something new. so its always great to find out when DHL delivers my package to the other side of the city without contacting me. Customer …" - Justin Stribos
3
"niet"
10 negative reviews mention this · 17% of all complaints
★★★★★ "Wat is het nut van deze applicatie als jullie bezorgers niet komen opdagen? Om een notificatie "we hebben je gemist" te sturen? Update: ik heb meerdere keren geklaagd over onverantwoordelijke bezorgers bij de klantenservice, maar het lijkt …" - Mike Mostovyi
4
"package"
8 negative reviews mention this · 13% of all complaints
★★★★★ "My package is being held hostage to force me into downloading this app." - HenkieVV
5
"delivered"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Chat blocked after declining customer review form. Tracking of a package is not available in the app. lots of ads, receiving tracking for packages that got delivered by other courier companies, DHL is a mess as always. No customer service, …" - Lobster84
6
"customer"
7 negative reviews mention this · 12% of all complaints
★★★★★ "The website mentions that the customer will be contacted if a deliverypoint is unavailable to arrange something new. so its always great to find out when DHL delivers my package to the other side of the city without contacting me. Customer …" - Justin Stribos
7
"customer service"
7 negative reviews mention this · 12% of all complaints
★★★★★ "The website mentions that the customer will be contacted if a deliverypoint is unavailable to arrange something new. so its always great to find out when DHL delivers my package to the other side of the city without contacting me. Customer …" - Justin Stribos
8
"doesn"
6 negative reviews mention this · 10% of all complaints
★★★★★ ""This is taking longer than expected please be patient" then redirects to a white screen, useless can't even open my tracking on phone as it automatically tries to open with your app that doesn't even work!" - Veri
9
"company"
6 negative reviews mention this · 10% of all complaints
★★★★★ "dhl is a terrible delivery company. they mess up the sorting, deliverers act like they were at your house even if they were not (clearly being pushed too much) and the app does not give clear overviews." - Jort de Vries
📋 All 60 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Wat is het nut van deze applicatie als jullie bezorgers niet komen opdagen? Om een notificatie "we hebben je gemist" te sturen? Update: ik heb meerdere keren geklaagd over onverantwoordelijke bezorgers bij de klantenservice, maar het lijkt geen nut te hebben omdat de situatie niet verbetert. Ik heb een suggestie voor de applicatie: voeg een knop toe waarmee je misstanden bij de bezorging kan melden zonder die stomme AI chatbots.
My package is being held hostage to force me into downloading this app.
Waardeloze app. Het ophaalpunt heeft me tot twee keer weggestuurd omdat de gegevens niet kloppen. De bedoeling was dat het makkelijk zou zijn. DHL krijg je zaakjes op orde. Als sommige diensten andere codes verlangen, voeg die dan toe of laat die orders uit de App. Personeel opleiden om situaties als deze te herkennen zou ook een idee zijn. Nu zijn ze niet in staat een pakje uit te reiken op basis van wat de app aangeeft, en laat de klant met de ellende achter.
Thanks, I really enjoyed driving to a locker for no reason. Was a nice surprise to find out no one in the whole chain of responsibility mailed me the pickup code, too. Thankfully, the app decided to die as well, otherwise I might have accidentally picked up my parcel. Also, great move on calling the app My DHL. I enjoyed the hunt through my apps to figure out under which branding gimmick you're hiding it! Glad it's not alphabetically sorted at D, that's too easy and no fun at all!
"This is taking longer than expected please be patient" then redirects to a white screen, useless can't even open my tracking on phone as it automatically tries to open with your app that doesn't even work!
The website mentions that the customer will be contacted if a deliverypoint is unavailable to arrange something new. so its always great to find out when DHL delivers my package to the other side of the city without contacting me. Customer service isnt helping as usual, but what do I expect when I pay a delivery fee. It might be an idea to introduce a delivery fee plus premium to actually get the service you pay for
dhl is a terrible delivery company. they mess up the sorting, deliverers act like they were at your house even if they were not (clearly being pushed too much) and the app does not give clear overviews.
yesterday I had to go up and down to far fetched places to gather my parcels, when there is DHL stand in a shop 300 m away from me, and it can never get full! remarkable unprofessionalism, besides the parcels can enter the mailbox in front of the house. you ruined my day yesterday
DHL weigert de paketten bij mijn deur af te leveren. De paketten worden in de centrale hal van mijn flatgebouw neergedumpd waar iedereen de paketten kan pakken.
Chat blocked after declining customer review form. Tracking of a package is not available in the app. lots of ads, receiving tracking for packages that got delivered by other courier companies, DHL is a mess as always. No customer service, to big and to divided. Courier companies have the power to do whatever they want without any consequences. This app is just a smokescreen and front to keep people busy.
I want parcels to be delivered to my home address, but if not home it should go to a locker or service point, NOT a neighbour. Impossible to choose this option.
They keep not delivering our packages...
The absolute worst courier in all of existence. You can count on DHL to fail.
you delivered to the next door, luckily for me the other guy is a colleague, he called me to get my package....
the app never works. super annoying. i always order on a day i will be at home and its not delivered to me but neighbors. please fix this!
je mag gerust andere datum kiezen eruit halen. Beetje overbodig om mij de optie te geven om een andere datum te kiezen als jullie eerst het pakketje inladen en dan past mij informatie door sturen en dan niks kan wijzigen.
The app offers nothing extra! Total rubish this app. DHL beware that when you've been hacked and personal user info is obtained. I will sue you! On top of this the setting for delivery in one's profile IS COMPLETELY IGNORED! So, why make it appear this setting does anything, when it clearly doesn't?
horrible app , can't change my order, no help at all from customer service. edit: ja 3 keer. 2 keer chat en 1 keer bellen. alle 3 de keren word ik niet geholpen. telefoon word ik in de wacht gezet omdat medewerker moet overleggen en dan word er opgehangen. jullie hebben de 1 ster echt eerlijk verdiend helaas. de chat medewerkers verwijzen mij naar de verzender, compleet onlogisch maar toch geprobeerd. maar zoals verwacht kan die niks aan het probleem met jullie app doen.
Beter laat dan nooit, maar beloof niet wat je niet waar kunt maken als dienstverlening. Een marge van 4 uur is al (te) veel en ik heb uiteindelijk ruim 5½ uur gewacht. Ik kon tussentijds niet even weg omdat ik een handtekening moest zetten bij ontvangst. Dit is geen goede reclame voor DHL.
had to install the app, instead of them just offering a website like normal people
DHL is never to be trusted, ... yes I did contact DHL if you had been any good I wouldn't have drawn this conclusion..an international business which has created an avenue for stealing and has turned a blind eye to it.
all notifications are turned on, permissions turned on, but no notifications... also you change parcels to be delivery on monday, and then you STILL deliver them on sunday???? without any warning
Hopeloos, leveren vaker niet dan wel en suggereren dan dat je niet thuis was.
Update -5 stars, yes negative, the Ai does not allow me to type anymore for a complaint. Have a nice day we are closed.
nog steeds slecht. ze vragen om een schouderklopje, maar kritiek geven op een levering kan niet. de ai bot is slecht en snapt niet veel.
useless company always delivers to the wrong adress or really far from my adress
worst experience ever, no real customer service! do not use this company because your customers will complain! CHATBOTS ARE NOT CUSTOMER SERVICE, I WANT A PHONE NUMBER TO TALK TO A REAL HUMAN, NOT SOME ROBOT! @DHL de website die je aangeeft heeft alleen de live chat dat via een chatbot gaat, zijn jullie echt zo dom dat je niet mijn hele review leest? echt geen reden om met DHL te gaan.
Erg onbetrouwbaar qua dag en tijd
Worst delivery service on this planet outside.
The app is okay but DHL as a service sucks. No clarity of when things actually get delivered and they flat out lie about when they'll be there. This is the third time now that I'll get it "tomorrow between 10 and 18" my expensive parcel better be deliverd soon.
uninstalled because of the pressure to buy pro subscription
Pakketjes in de portiek dumpen is het nieuwe aanbellen.
I didn't received this order why I don't know!!!
Courier doesn't show up and lie that we missed each other to drop the package in a near service point. This happened not once or even twice, it happened more than 8 times!!! It's not an ethical begaviour to keep people at home expecting their packages and then decide to lie we all have valuable time and plans. That's why this should be reported and put an end to. DISAPPOINTED👎
Terrible customer service and absolutely inflexible company. I accidentally locked the box and spent five hours outside trying to get help but they didn't do anything. This app doesn't give a second chance to reopen the bloody box within the next two minutes. Their female operator instead of helping started blaming me and eventually hung up. I hate DHL . They also wrote that they missed me when the address was their packetautomat. Many times they simply lie.
bs app
worthless company
Why do you even allow for delivery instructions when the delivery person will disregard them? I don't want to go to a service point, I want you to deliver it to me. The customer service does not exist. You can only text with a very unhelpful AI chatbot. Edit: This is not a delivery complaint. Your app has a great UI and features, yet they don't seem to translate to a better user experience if you ignore the user input made through the app. That's on your company.
leuk dat de bezorger zegt dat je niet thuis bent terwijl ik extra ervoor thuis ben gebeleven!
The worst delivery service with useless customer service and not helpful app. I deleted it and installed it once again just to add this honest review.
i get an error occured its freeze on the yellow red dhl screen. i get not go in they app!!!!@
App doesn't work, keeps showing error when trying to open.
pic upload fails....
where exactly is my package???
Kan maar één pakketpunt kiezen, welke niet in de buurt is. Er zit er een letterlijk naast m'n werk en is dichtbij
too lazy to walk up a stair and deliver any parcel in person.
everytime you have to fill in your creditials. absolutly useless better off to just use the website instead
never loaded or opened correctly since downloading this app. uninstalled after several attempts.
left a package meant to be signed for in front of the door without a signature. again. can't wait 30 seconds for the door to be opened before rushing off.
Wat een klucht!
+ 10 more in the clipboard copy
Sentiment summary
90%
Positive (4-5★)
0%
Neutral (3★)
10%
Negative (1-2★)