Review Insights · Google Play
My Disney Experience
Disney · 163,962 ratings · ★ 4.5
4.5
★★★★★
163,962 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"user"
6 negative reviews mention this · 23% of all complaints
★★★★★ "It is not user-friendly at all. It is very difficult to link your tickets to the account. Navigating around the app is also cumbersome." - Scott Elder
2
"disney"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Not up to Disney standards. Linking friends and family is ridiculously complicated and maps is not interactive" - Mike Wiesner
3
"friendly"
4 negative reviews mention this · 15% of all complaints
★★★★★ "It is not user-friendly at all. It is very difficult to link your tickets to the account. Navigating around the app is also cumbersome." - Scott Elder
4
"user friendly"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Doesn't work correctly. When you click on a spot it will bring the info up for 1 second then it goes away. Not user friendly" - Joshua Kelly
5
"directions"
3 negative reviews mention this · 12% of all complaints
★★★★★ "extremely unhelpful directions" - Josh Heier
6
"family"
3 negative reviews mention this · 12% of all complaints
★★★★★ "very hard to navigate plans with family and friends." - Ashley Raines
7
"link"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Not up to Disney standards. Linking friends and family is ridiculously complicated and maps is not interactive" - Mike Wiesner
8
"experience"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Genuinely tedious and badly designed app. Too much focus on selling things - not enough on making the experience "magical"." - The Werewolf
9
"click"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Today's update broke the app. (6-17-26) Click on Hotel Reservations and it prompts me to link Hotel Reservations instead of viewing them." - Jesus A. Ceballos, Jr.
10
"reservations"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Today's update broke the app. (6-17-26) Click on Hotel Reservations and it prompts me to link Hotel Reservations instead of viewing them." - Jesus A. Ceballos, Jr.
11
"passes"
3 negative reviews mention this · 12% of all complaints
★★★★★ "payment methods dont work to but Lightning Lanes passes" - Nate Leon
12
"phone"
3 negative reviews mention this · 12% of all complaints
★★★★★ "very inconsistent and troublesome to navigate from a mobile phone screen" - Richard Hamrick
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
extremely unhelpful directions
It is not user-friendly at all. It is very difficult to link your tickets to the account. Navigating around the app is also cumbersome.
Genuinely tedious and badly designed app. Too much focus on selling things - not enough on making the experience "magical".
App constantly crashing after 6/16/26 update
Today's update broke the app. (6-17-26) Click on Hotel Reservations and it prompts me to link Hotel Reservations instead of viewing them.
App refuses to load.
payment methods dont work to but Lightning Lanes passes
Doesn't work correctly. When you click on a spot it will bring the info up for 1 second then it goes away. Not user friendly
we've put our ticket details in from the email but now can't find them in the App - it's NOT user friendly
very inconsistent and troublesome to navigate from a mobile phone screen
terrible app and linking disney accounts. you cannot link magic bands, add guests, or connect reservations easily. you will get errors when you attempt to link an account. disney needs to fix this experience asap.
Put in reservation and it dissappear as soon as I go to any other place on the site. It stinks !!!
using your phone as a room key simply refuses to function. A well known issue in talking with resort staff. Please fix!
frustrating
map directions lag
sucks. selected magical kingdom, but when we try to enter star wars or any of the rides there, it takes us to a Disney World map.
Most needed feature is the least developed. The directions feature of the map is mostly useless as it doesn't allow any resizing or moving to provide orientation. it doesn't even allow for rotation to orient to park landmarks.
app is glitchy and sucks
the mapping is terrible. more likely to confuse a user than guide them to their destination
very hard to navigate plans with family and friends.
Not up to Disney standards. Linking friends and family is ridiculously complicated and maps is not interactive
App would not load due to very weak signal inside Animal Kingdom park.
the map is unusable. Every time I tap on an attraction to get more details the popup auto-dismisses after 1 second so that I can't read the information. Constantly resets the zoom level as well.
I don't understand, every time I click on an attraction, the pop-up disappears, I have to keep clicking on it and eventually I'll be able to access the page. I have a Samsung phone, Disney should have worked out all this before launching an app on the most popular phone company in the world.
I hate this app with a fiery passion! Not user friendly. So difficult to see my reservations. I'm with a fairly large party, but it keeps showing me their lightning passes and reservations instead of mine! So I can't easily see what i have coming up next and there aren't filters to only show me my items! The maps are also useless. So far the only helpful item has been ordering food. This app needs a total revamp using feedback from customers to make this a user friendly experience.
The Plans user interface is not intuitive, booking and planning LL passes needs to have a filter for seeing your own family plans vs the whole group.
Sentiment summary
87%
Positive (4-5★)
3%
Neutral (3★)
10%
Negative (1-2★)