Review Insights · Google Play
My Disney Experience
Disney · 164,032 ratings · ★ 4.5
4.5
★★★★★
164,032 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"find"
4 negative reviews mention this · 14% of all complaints
★★★★★ "bugs galore like the movie Bugs Life. used to be easy to use now can't find anything, things don't load or very slow on wifi or 5g. supposed to be going this weekend and it won't even show me my resort reservation, dining yes, park reservat…" - Carlo Stringari
2
"disney"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Not very helpful at all. I purchased tix via my laptop and received confirmation/barcode. I then downloaded the My Disney app to my android phone and am not able to add my tickets to my Google wallet. I also can't find my tix on the My Disn…" - Debbi Skinner
3
"phone"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Not very helpful at all. I purchased tix via my laptop and received confirmation/barcode. I then downloaded the My Disney app to my android phone and am not able to add my tickets to my Google wallet. I also can't find my tix on the My Disn…" - Debbi Skinner
4
"user"
4 negative reviews mention this · 14% of all complaints
★★★★★ "It is not user-friendly at all. It is very difficult to link your tickets to the account. Navigating around the app is also cumbersome." - Scott Elder
5
"friendly"
4 negative reviews mention this · 14% of all complaints
★★★★★ "It is not user-friendly at all. It is very difficult to link your tickets to the account. Navigating around the app is also cumbersome." - Scott Elder
6
"user friendly"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Doesn't work correctly. When you click on a spot it will bring the info up for 1 second then it goes away. Not user friendly" - Joshua Kelly
7
"crashing"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Crashes upon opening. Uninstalled and reinstalled, worked for a day. Then back to crashing. Cleared the cache, still can't open." - Jesse Palmer
8
"things"
3 negative reviews mention this · 11% of all complaints
★★★★★ "bugs galore like the movie Bugs Life. used to be easy to use now can't find anything, things don't load or very slow on wifi or 5g. supposed to be going this weekend and it won't even show me my resort reservation, dining yes, park reservat…" - Carlo Stringari
9
"load"
3 negative reviews mention this · 11% of all complaints
★★★★★ "bugs galore like the movie Bugs Life. used to be easy to use now can't find anything, things don't load or very slow on wifi or 5g. supposed to be going this weekend and it won't even show me my resort reservation, dining yes, park reservat…" - Carlo Stringari
10
"company"
3 negative reviews mention this · 11% of all complaints
★★★★★ "absolute dog water of an app. how can one of the richest company's in the world have ome of the worst apps ever created. constant crashes, constant bugs. its the most infuriating app to use. you want my advice? Stop hiring people who bash t…" - James Clover
11
"account"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Not very helpful at all. I purchased tix via my laptop and received confirmation/barcode. I then downloaded the My Disney app to my android phone and am not able to add my tickets to my Google wallet. I also can't find my tix on the My Disn…" - Debbi Skinner
12
"link"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Not very helpful at all. I purchased tix via my laptop and received confirmation/barcode. I then downloaded the My Disney app to my android phone and am not able to add my tickets to my Google wallet. I also can't find my tix on the My Disn…" - Debbi Skinner
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Crashes upon opening. Uninstalled and reinstalled, worked for a day. Then back to crashing. Cleared the cache, still can't open.
absolute dog water of an app. how can one of the richest company's in the world have ome of the worst apps ever created. constant crashes, constant bugs. its the most infuriating app to use. you want my advice? Stop hiring people who bash their head against the keyboard and call it coding an app.
keeps crashing
Extremely complicated app. The things you use the most are hard to find, buried in the back of the app. Food mobile ordering is buggy sometimes it works, sometimes you have to exit and come back in. Overall an app with a poorly built layout.
Not very helpful at all. I purchased tix via my laptop and received confirmation/barcode. I then downloaded the My Disney app to my android phone and am not able to add my tickets to my Google wallet. I also can't find my tix on the My Disney app, though efforts to find them by inputting the barcode (camera or typing in) tell me the tickets are already linked to an account. Really frustrating.
Absolutely horrified by the AI assistance. Walt knew that human beings are the heart of his corporation. When I get on to chat with someone I want it to be a person. More than positive a company that makes the kind of money you make can afford to hire and pay human beings. AI is going to destroy our natural resources so fast and you (and Google) are becoming a problem.
extremely unhelpful directions
It is not user-friendly at all. It is very difficult to link your tickets to the account. Navigating around the app is also cumbersome.
Genuinely tedious and badly designed app. Too much focus on selling things - not enough on making the experience "magical".
App constantly crashing after 6/16/26 update
Today's update broke the app. (6-17-26) Click on Hotel Reservations and it prompts me to link Hotel Reservations instead of viewing them.
App refuses to load.
payment methods dont work to but Lightning Lanes passes
Doesn't work correctly. When you click on a spot it will bring the info up for 1 second then it goes away. Not user friendly
we've put our ticket details in from the email but now can't find them in the App - it's NOT user friendly
very inconsistent and troublesome to navigate from a mobile phone screen
terrible app and linking disney accounts. you cannot link magic bands, add guests, or connect reservations easily. you will get errors when you attempt to link an account. disney needs to fix this experience asap.
Put in reservation and it dissappear as soon as I go to any other place on the site. It stinks !!!
using your phone as a room key simply refuses to function. A well known issue in talking with resort staff. Please fix!
frustrating
map directions lag
bugs galore like the movie Bugs Life. used to be easy to use now can't find anything, things don't load or very slow on wifi or 5g. supposed to be going this weekend and it won't even show me my resort reservation, dining yes, park reservation yes, but not hotel. your quality control is lacking.
very hard to navigate plans with family and friends.
Not up to Disney standards. Linking friends and family is ridiculously complicated and maps is not interactive
App would not load due to very weak signal inside Animal Kingdom park.
the map is unusable. Every time I tap on an attraction to get more details the popup auto-dismisses after 1 second so that I can't read the information. Constantly resets the zoom level as well.
I don't understand, every time I click on an attraction, the pop-up disappears, I have to keep clicking on it and eventually I'll be able to access the page. I have a Samsung phone, Disney should have worked out all this before launching an app on the most popular phone company in the world.
I hate this app with a fiery passion! Not user friendly. So difficult to see my reservations. I'm with a fairly large party, but it keeps showing me their lightning passes and reservations instead of mine! So I can't easily see what i have coming up next and there aren't filters to only show me my items! The maps are also useless. So far the only helpful item has been ordering food. This app needs a total revamp using feedback from customers to make this a user friendly experience.
Sentiment summary
87%
Positive (4-5★)
3%
Neutral (3★)
10%
Negative (1-2★)