Review Insights · Google Play
My H-E-B
H-E-B · 42,347 ratings · ★ 4.7
4.7
★★★★★
42,347 ratings
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Top complaints - extracted from 39 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"login"
8 negative reviews mention this · 21% of all complaints
★★★★★ "Almost useless. The lists are clunky to use. Using the barcode at checkout is goofy. The app forces relogin more often than my finance apps. Good for locating an item in store when you can't find it. That's about it." - Watson Anaem
2
"doesn"
6 negative reviews mention this · 15% of all complaints
★★★★★ "doesn't work very well" - Terry Dietz
3
"working"
6 negative reviews mention this · 15% of all complaints
★★★★★ "The app stopped working for me. The app doesn't let me log in. I have tried everything, but no success.👎🏼 6/12/2026 The app worked for a little while,then stopped. I cannot log in. 👎🏼" - Nivia Judith Gutierrez
4
"check"
5 negative reviews mention this · 13% of all complaints
★★★★★ "there's a bug in the app that's been there forever, order will show "ready for pickup" and then not display the "Check in" button. this blocks user from being able to being able to use the "on my way" feature" - David
5
"account"
5 negative reviews mention this · 13% of all complaints
★★★★★ "won't let me log into my account after the latest update" - Renee Schouten
6
"order"
4 negative reviews mention this · 10% of all complaints
★★★★★ "there's a bug in the app that's been there forever, order will show "ready for pickup" and then not display the "Check in" button. this blocks user from being able to being able to use the "on my way" feature" - David
7
"customer"
4 negative reviews mention this · 10% of all complaints
★★★★★ "sorry customer service pharmacy not open in the evening no disability carts available" - Priscilla Williams
8
"pharmacy"
4 negative reviews mention this · 10% of all complaints
★★★★★ "sorry customer service pharmacy not open in the evening no disability carts available" - Priscilla Williams
9
"store"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Almost useless. The lists are clunky to use. Using the barcode at checkout is goofy. The app forces relogin more often than my finance apps. Good for locating an item in store when you can't find it. That's about it." - Watson Anaem
10
"update"
4 negative reviews mention this · 10% of all complaints
★★★★★ "The app is always faulty, Everytime I go to submit a prescription it says "something went wrong". I have to either call or go in to start a refill. -Update- Still unable to log in, after email and password entered it just loops back to the …" - Cevin Cochran
📋 All 39 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
sorry customer service pharmacy not open in the evening no disability carts available
doesn't work very well
STILL doesn't work despite whatever fix was implimented. Still just stuck on an error loop.
The app stopped working for me. The app doesn't let me log in. I have tried everything, but no success.👎🏼 6/12/2026 The app worked for a little while,then stopped. I cannot log in. 👎🏼
Keeps going in circles trying to login needless to say if you don't get it fixed I won't be ordering curbside and might transfer my scrips
The app is always faulty, Everytime I go to submit a prescription it says "something went wrong". I have to either call or go in to start a refill. -Update- Still unable to log in, after email and password entered it just loops back to the login screen. Unable to check or refill prescriptions.
can't download App. keeps saying error
I used to love this app but now I have trouble at checkout, logging in, app not working. Uninstalled and reinstalled has not helped.
I preferred when the store employees shop the orders. I always have issues with the other shoppers and reporting any issues through the app is difficult and takes a long time to get a resolution or feedback. 5/30 edit: This ish still sucks.
sucks!
doesn't work
it sucks
won't let me log into my account after the latest update
Will not let me login in. After I input my information, it takes me through the process of logging in, then loops back to the login page. Try restarting, uninstalling, and customer service and nothing works.
will not let me create a account
it won't let me log in and when I asked for support I was given trouble shooting steps that did nothing to fix the issue
THE ABSOLUTE WORST OF THE WORST APP EVER CREATED HORRIBLE
Worst Grocery app there is when you buy something and its out of stock even if the rest of your order is in stock and you reviewed the missing items it won't let you check in. If I stop shopping at heb it will be because of your app
cannot login. glitchy
Can no longer log in to app to manage my prescriptions or make changes to my grocery list
the app does not seem to be supported by my android when before it worked just fine. now I can't move past the login
coupons in app aren't working. Says please check back later.
stopped working this past week. can't get past the "allow" screen - it crashes
if I could I would give it zero stars! I generally love this app and I love the fact that I can connect the pharmacy account to it... however the last week or so I have been unable to log into the app or connect my pharmacy account. It constantly ask for me to sign up or log in but no matter how many times I log in or verify using a code it will not allow me to access either the pharmacy or the app itself to place curbside order! I have uninstalled and reinstalled over and still not working
As of 05/15/2026, the app has been down for about a week. You can't get past the login. Tried creating a new account but it didn't solve the problem. Really shocking for a company that claims to be famous for customer service.
Can't find app in play store
it will not let me login. I hit "login", go through all the steps and then it shoots me right back to the login page. I can't do things in guest mode because I specifically use this app for the pharmacy.
The app want let me log in anymore, I call support and they where no, they just me stuff I already did. They were just end a hurry to get me off the phone. They just kept transferring me from one to another. Very bad customer support.
I can't get in my app it won't let me login
5/9/26 new update stinks. Where did the cart go? List doesn't let me put multiples of one item on. This is a joke. Much more user UNFRIENDLY!!!
I dont want to give credit card info to download Heb app. the other retailers dont require it?
there's a bug in the app that's been there forever, order will show "ready for pickup" and then not display the "Check in" button. this blocks user from being able to being able to use the "on my way" feature
Almost useless. The lists are clunky to use. Using the barcode at checkout is goofy. The app forces relogin more often than my finance apps. Good for locating an item in store when you can't find it. That's about it.
I love HEB but every single thing I try to click on takes me to a page that says "Something went wrong, try again". and trying again never works.
the app is great when it works, but it often crashes on me or hits a rut where it can't load anything anymore and i have to close it for a while. i also keep having issues with it not saving the lists i create
Pharmacy needs better integration - why does it just take me to a web site to log in? Items are added somewhat haphazardly vs by aisle, which reduces the usefulness of the app. Prices are significantly higher in the app vs in store (same store) despite already paying extra for shopper/delivery. Gouging at its finest.
The app doesn't allow me to access my account despite giving it permissions on my settings on my phone.
Your apps not working again. Gives no internat error or try again error. Not my internet just placed order with walmart. And was just on amazon. You sure have a lot of issues lately.
This is an update to the review. I had to take it down to 2. Since now a failed payment results with my ebt being completely wiped and not letting me check my balance at all, I'm very disappointed I wasted almost an entire hour trying to get stuff in my cart only to be denied. I have the money, but app keeps flagging me and defaulting ebt to $0. Utterly disappointed.
Sentiment summary
91%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)