Review Insights · Google Play
My Medibank
Medibank Private Limited · 26,211 ratings · ★ 4.6
4.6
★★★★★
26,211 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"users"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Most complicated app, everything is convoluted. Can be made way better for users to use....but no....best if medibank sees how good other apps are and atleast copy it." - Pradeep Selvaraj
2
"work"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Works well but far from intuitive to use. it no longer works on my Samsung galaxy tab s11 running Andrpid 16. update needed" - Graeme Lane
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Unable to open the app since Monday. it keeps freezing on the opening screen.
Hi developers， Had anyone reported that this app opened via Samsung android phone device required saving password for every single time by using biometrics to open? this bug believes has been existing forever never get fixed at all?
Hasn't been syncing with Health Connect for weeks, and now Google Fit also disappeared from the connected apps options. They just keep trying to make it harder to win any rewards...
One of the worst apps I've ever come across. Hardly any compatible fitness apps sync or stay connected for longer than a month.
Apps were only invented yesterday so you can't expect this to work.
No good
Requires logging back in after checking other apps for details to copy when making a claim. Even following the prompt to upload a receipt it locks and asks for a passcode. When the passcode is entered it restarts the claim leaving you in a loop.
All information states you can manage your level of cover and make any changes etc but the reality is the app and the website both do not allow that function. The only option is to either call or visit a branch and therefore be steered towards the product of the day without true transparency of what is available. Nasty tactics really.
Very poor
EDIT: Rotating the screen doesn't work. Your app should allow users to access the chat feature without having to do anything. This NEVER USED TO BE AN ISSUE until you upgraded your app. When in the chat it doesn't allow you to see the bar that you type in to as it is covered by the keyboard. Someone needs to fix this asap because it is super annoying.
Works well but far from intuitive to use. it no longer works on my Samsung galaxy tab s11 running Andrpid 16. update needed
Most complicated app, everything is convoluted. Can be made way better for users to use....but no....best if medibank sees how good other apps are and atleast copy it.
App fails when processing of claim in office at time of treatment. Error on provider's terminal displays "invalid card" when submitting via app.
very clunky claims process
terrible app. nothing seems to work
difficult for older users
I need to put in my mobile jo. to do two step authentication and can't find how to do it. I tried doing Facial recognition for lig in but don't know my pin number. I'm trying to use the Live Better program but logging in to the ap is too hard.
unable to find where to look to see if item number covered
health connect not syncing since last update didn't realise for 2 days so lost my auto track for the day before edit so now everything but step count syncing step count being one of the biggest things I want to sync is a pain to remember to manually do every day
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)