Review Insights · Google Play
My Medibank
Medibank Private Limited · 26,723 ratings · ★ 4.6
4.6
★★★★★
26,723 ratings
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Top complaints - extracted from 31 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"login"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Apps kept crashing when try to turn on biometric authentication, and require to login again." - Sharon Ma
2
"update"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Every new update breaks something. This time live better weekly tasks do not get counted when completed." - Ave Maria
3
"code"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Unfortunately, this App does not work for me. For almost 1 year now I have not been able to receive a verification code in order to access the Website. I have lodged complaints but to no avail. I just don't think Medibank can fix the proble…" - Elizabeth Gwynn
4
"password"
4 negative reviews mention this · 13% of all complaints
★★★★★ "The two-step verification on top of using a password makes it time-consuming to access the digital card when paying at a medical appointment. My attempts to activate biometrics took me in a continuous loop between device settings and two-st…" - Alun Hoggett
5
"access"
4 negative reviews mention this · 13% of all complaints
★★★★★ "The two-step verification on top of using a password makes it time-consuming to access the digital card when paying at a medical appointment. My attempts to activate biometrics took me in a continuous loop between device settings and two-st…" - Alun Hoggett
6
"phone"
4 negative reviews mention this · 13% of all complaints
★★★★★ "App not working since update. Saids error everytime I request code from phone" - 1 Food
📋 All 31 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Apps kept crashing when try to turn on biometric authentication, and require to login again.
not working
The two-step verification on top of using a password makes it time-consuming to access the digital card when paying at a medical appointment. My attempts to activate biometrics took me in a continuous loop between device settings and two-step login, preventing me from having a faster way to use the digital card
Each app upgrade seems to have more bugs than the last.
dogshit app, always fails to load
Every new update breaks something. This time live better weekly tasks do not get counted when completed.
Unfortunately, this App does not work for me. For almost 1 year now I have not been able to receive a verification code in order to access the Website. I have lodged complaints but to no avail. I just don't think Medibank can fix the problem 😕
Poor interface. The latest update interface changes is a step backwards for site navigation. Very difficult to find anything now.
this re logging in with code everytime makes me want to leave medibank
Can't sort out my reoccurring payment even after going into a store and being told it was resolve. never covers anything. what am I even paying for.
cant make a payment through the app.
how bloody annoying is this app. Trying to update app to put my face identity and before I get to do it , I have to put my pin number in again
terrible. This app is so full of bug starting with the login and password reset screen. I regret having signed up with them. You can run seriously a company with a retarded system like this. No wonder they got hacked
newly updated app is terrible. constantly crashes, two factor verification is a nightmare, rarely works
used to work with device pin to unlock. doesn't work anymore and needs the full password to be entered. it's getting more and more stupid with overboarding security requirements. Else we must use a same password for every app/website (very secure. literally the opposite of what wants to be achieved) or we have to carry around a book with 700'000 pages of passwords. it's ridiculous.
very hard to find information
wont let me into own account. too many codes
App not working since update. Saids error everytime I request code from phone
can't access anything
Probably the worst App in the history of apps!! Why in this day and age after giving it all the multiple permissions it asks for do you still have to manually sync your health data which only works less than half the time?? Just got a new phone and transferred the data and won't sync at all now 😡 They charge enough for cover, it's the little things that count in competitive markets. Time to start looking for a new insurer I think...
Can' sign in. Ive registered and reset password, have MFA working, still can't login
now needs phone to access for security. and won't send code.
the introduction of two factor authentication while understood is causing many delays of accessing the app in order to use the virtual card. very clunky
with the latest update, I cannot log in anymore.
The app can't be open for the last 4 days since Sunday.
Apps keep shut down when uploading documents
Not available for an Android 12 tablet?
Unable to set up direct debit payments via app.
wow terrible authentication...need to get a pin EVERY TIME you login. Its annoying as heck when you need to do this every day. no option to turn it off. will stop usong app.
It's a good journey with Medibank until yesterday in which I found put my phone number for some reason unregistered in their system and I couldn't log in my Medibank app on my phone by requesting a code. I tried so many times to get a code with so much time wasted and didn't work and eventually contacted a rep on my laptop after waiting for a while, then I was told the reason I couldn't receive a code was because my phone number wasn't registered?
very difficult to change payment card details in the app and have them save permanently
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)