Review Insights · Google Play
My NRMA
The NRMA · 17,135 ratings · ★ 3.7
3.7
★★★★★
17,135 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"charging"
5 negative reviews mention this · 18% of all complaints
★★★★★ "I tried to use this app for EV charging. Oh gosh, how can you have such a thing in 2026. Probably the worst user friendly and less efficient experience in all the charging network I've been using." - Olivier Drouan
2
"hard"
4 negative reviews mention this · 14% of all complaints
★★★★★ "App is difficult to navigate, with advertisements for additional services making it hard to find/access to your account information. The chat function is a complete waste of time sending you into a loop of regret for thinking that it could …" - Greg Fisher
3
"find"
4 negative reviews mention this · 14% of all complaints
★★★★★ "App is difficult to navigate, with advertisements for additional services making it hard to find/access to your account information. The chat function is a complete waste of time sending you into a loop of regret for thinking that it could …" - Greg Fisher
4
"information"
4 negative reviews mention this · 14% of all complaints
★★★★★ "App is difficult to navigate, with advertisements for additional services making it hard to find/access to your account information. The chat function is a complete waste of time sending you into a loop of regret for thinking that it could …" - Greg Fisher
5
"nrma"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Not good when I wanted to Renew my "Gold Membership" but NRMA wouldn't let me - saying it was updating. Then 2 days & nights went past & I was then overdue." - Janette Robinson
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
app is rubbish
I tried to use this app for EV charging. Oh gosh, how can you have such a thing in 2026. Probably the worst user friendly and less efficient experience in all the charging network I've been using.
Not good when I wanted to Renew my "Gold Membership" but NRMA wouldn't let me - saying it was updating. Then 2 days & nights went past & I was then overdue.
gave wrong address
can't purchase roadside assistance with this app
Very frustrating app for EV charging. probably works fine once it is all set up but for new users the process to do that is laborious and unintuitive and the help function is bloody useless.
My mechanic says it's rubbish. Can't find info in regards to my policy.
truly awful
I've just updated the app and now whenever I try to do anything I'm getting an error message saying that I'm blocked 🚫. WTH?
Too many unwanted deals alerts and no filtering option. I see so many with low ratings. High ratings pushed to the top. Surely this can be better. Switching off all alerts.
No information on what I asked for
Nothing about my vehicles which is what the NRMA is!!
hard to use especially when you get to start charging
Too hard to use, just put us through to an operator
cant get i claiming information.
not intuitive. no way to download invoices on a computer . have to use the app, then email to yourself . ridiculous . chargefox email me an invoice after charging when I use their app. this app requires you to dig into multiple levels to find and download the invoice to your phone annoying that the government has partnered with them and their app is so limited . you have to use the app to charge if you want an invoice
I have a My NRMA account and log in to the app just fine. But I can't change or do anything in the app because anything I click on sends me to a different login page (I'M ALREADY LOGGED IN, MORONS!!!!) which requires a DIFFERENT login, and none of the details registered in the app work. EPIC FAIL!!!!!!!
too complex hard to navigate
bad
does not work well for EV charging. swipe to start or stop does not swipe properly and hence does not work in some cases
looking for insurance renewal.
Really frustrating. Would not allow me to add my card despite multiple attempts. Try to charge my ev
App is difficult to navigate, with advertisements for additional services making it hard to find/access to your account information. The chat function is a complete waste of time sending you into a loop of regret for thinking that it could solve your problems.
it just gives you the run around in adding a new vehicle
unable to find renewable date or cost9
wanted to ask about discounted tickets to Featherdale Wildlife Park but relevant page would not load.
this app reports no more information than word of mouth in the pubs and on the streets 😒 It gives no hope for the future.
The EV aspect of this app is dated and somewhat temperamental.
Sentiment summary
67%
Positive (4-5★)
0%
Neutral (3★)
33%
Negative (1-2★)