Review Insights · Google Play
My Verizon
Verizon Consumer Group · 1,290,558 ratings · ★ 4.6
4.6
★★★★★
1,290,558 ratings
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Top complaints - extracted from 25 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"verizon"
5 negative reviews mention this · 20% of all complaints
★★★★★ "Verizon Sucks! I can't even get my voicemail notifications when I receive a voice message for me from doctors and this has been happening for 5 months and I have been calling in and calling in and calling and trying to get help and I cannot…" - Janie Underwood
2
"screen"
4 negative reviews mention this · 16% of all complaints
★★★★★ "You still can't make your app work. I can't pay through the app because its janky. I have to call the pay line. I checked for app update.. none. Why? I gave up tapping the hamburger because it leads to blank screen. You can't even sell me y…" - Cory Miller
3
"phone"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Terrible it constantly crashes and makes it hard to keep my auto pay really thinking about finishing my year contract to unlock my phone and move on to a different carrier." - Josue Sandoval
4
"password"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Worst App Ever! This app, along with the website, has asked me to change my password, validate that it's me through another phone, and then won't allow me to do any of that. I've called and worked with their customer service/tech support an…" - Chad Lamb
5
"access"
3 negative reviews mention this · 12% of all complaints
★★★★★ "can't access to update credit card info" - Diane Rogers
6
"through"
3 negative reviews mention this · 12% of all complaints
★★★★★ "You still can't make your app work. I can't pay through the app because its janky. I have to call the pay line. I checked for app update.. none. Why? I gave up tapping the hamburger because it leads to blank screen. You can't even sell me y…" - Cory Miller
7
"call"
3 negative reviews mention this · 12% of all complaints
★★★★★ "You still can't make your app work. I can't pay through the app because its janky. I have to call the pay line. I checked for app update.. none. Why? I gave up tapping the hamburger because it leads to blank screen. You can't even sell me y…" - Cory Miller
8
"trying"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Verizon Sucks! I can't even get my voicemail notifications when I receive a voice message for me from doctors and this has been happening for 5 months and I have been calling in and calling in and calling and trying to get help and I cannot…" - Janie Underwood
9
"does"
3 negative reviews mention this · 12% of all complaints
★★★★★ "verizon account will not acknowledge my phone number voice mail(verizon says does not recognize the number" - robert amann
10
"anything"
3 negative reviews mention this · 12% of all complaints
★★★★★ "The app is always broken, it never loads and I can do anything with it." - Samuel
11
"bill"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Boy, I sure do like having an app that will go days on end not loading the bill so I can pay it, and customer service that keep trying to force sales on me, rather than actually helping with technical issues." - Angel0061000
12
"customer"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Boy, I sure do like having an app that will go days on end not loading the bill so I can pay it, and customer service that keep trying to force sales on me, rather than actually helping with technical issues." - Angel0061000
📋 All 25 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Very disappointed.
can't access to update credit card info
You still can't make your app work. I can't pay through the app because its janky. I have to call the pay line. I checked for app update.. none. Why? I gave up tapping the hamburger because it leads to blank screen. You can't even sell me your latest wares, because your app don't flow. I'd like to change my account payment method but No, janky. Don't you like money?
Terrible it constantly crashes and makes it hard to keep my auto pay really thinking about finishing my year contract to unlock my phone and move on to a different carrier.
Now I can see why there are so many 1 Star reviews, there are so many different Version apps, why not just bunch a couple of them up and call it a day? just WHY!?
Verizon Sucks! I can't even get my voicemail notifications when I receive a voice message for me from doctors and this has been happening for 5 months and I have been calling in and calling in and calling and trying to get help and I cannot receive any help for this issue. I call once a month trying to resolve this issue and to no avail 5 months later I still have no voicemail notifications. It keeps getting turned off not by me but evidently there's a problem with my Motorola phone.
verizon account will not acknowledge my phone number voice mail(verizon says does not recognize the number
for the last several months, this app has been unreliable to connect to the internet 85% of the time even tho i have 5 bars of 5g signal. This is unacceptable.
The app is always broken, it never loads and I can do anything with it.
Verizon is horrible and needlessly expensive
Boy, I sure do like having an app that will go days on end not loading the bill so I can pay it, and customer service that keep trying to force sales on me, rather than actually helping with technical issues.
confusing
Worst App Ever! This app, along with the website, has asked me to change my password, validate that it's me through another phone, and then won't allow me to do any of that. I've called and worked with their customer service/tech support and their solution? Wait 24 hours. I can switch carriers faster than that. Don't believe me? Watch.
The My Verizon App displays everything in Spanish but I speak American English. I tried everything to fix language but failed. Even my local Verizon Store Tech could not fix it. My Verizon sucks!
absolute garbage. wont login and if it does it's not really logging you in to anything, you can access the home screen (after 4-5 tries) and it shows you're logged in but every attempt at navigating through the menu takes you right back to the main page before it crashes to a white screen, real fun trying to check your balance or pay your bill.
Horrible customer service, lie about bills and has become as bad as AT&T.
can't use the app, all I get is a white screen.
Can't log in. Constant error messages. For years, this app has not worked. Totally useless.
when calling the 611 number they told me my payment was $40. I'd already made the other $20 of the payment earlier in the day and I was hit with the $401.33 instead they initiated the refund twice. I have the text messages saying that they would be refunded my bank's going to do it but I just wanted to report the apps developers so it can be taken off of Google Play if they're going to rob people
👎
Iupdate this app is still not working. it was such a great app. no longer is. now to pay online is shows a blank screen. usually love this app, but recently it's not saving my sign in info. everything i sign in i have to request a new log in info then I must give a new password...which I save but verizon doesn't recognize it. Very annoying
Currently not working and when it does the bill is never ready when it says it will be.
Nothing works. Cannot do one single thing with this app
I have tried to log in multiple times and it keeps making me reset my password and still I can't access the site. This is super annoying and inconvenient to have to keep doing that
I would give this 0 stars if I could. It would be easier, faster, and less frustrating to drive to a physical store and wait in line to accomplish anything. And good luck resetting a password. Multiple screens, out of order prompts, and interface from he!!.
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
6%
Negative (1-2★)