Review Insights · Google Play
My Vodafone
Vodafone Limited · 182,586 ratings · ★ 3.5
3.5
★★★★★
182,586 ratings
🎯 Build a better version
Top complaints - extracted from 68 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"vodafone"
16 negative reviews mention this · 24% of all complaints
★★★★★ "Low grade 3rd class app. I have spent more than 3 hours for user registration. But I was unable to complete the new user registration. Vodafone customer service is very poor and not professional. They don't provide any proper service." - MD INZAMAM UL HOQ
2
"account"
14 negative reviews mention this · 21% of all complaints
★★★★★ "Constant Failure - For a tech/comms 'giant' the access to the app and associated products within it is dreadful. Constant issues either logging in or navigating once in. It's almost like they don't want you to add new products or plans to a…" - Paul Weaver
3
"useless"
11 negative reviews mention this · 16% of all complaints
★★★★★ "been with Vodafone for year's and year's now its useless Going to go elsewhere" - ronnie gray
4
"work"
10 negative reviews mention this · 15% of all complaints
★★★★★ "I had to call the complaints line to sort out all the issues with the app that other users had reported. Each call took almost an hour. The problems ranged from simply setting up an account and changing a password to getting the app to work…" - Elvina
5
"every"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Have to log in everyday despite enabling biometrica. Its infuriating." - Hugo Patton
6
"been"
7 negative reviews mention this · 10% of all complaints
★★★★★ "been with Vodafone for year's and year's now its useless Going to go elsewhere" - ronnie gray
📋 All 68 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Forcing the app to update is annoying. I had 5 minutes to jump on and pay a bill. Spent all 5 waiting for the update to finish. not convenient at all.
This app will be the reason I cancel my plan the second I'm done with my contract. "Something went wrong" Yeah, you didn't bother to actually pay someone competent to design the backend of your app you absolute clowns.
Terrible UI/UX. Your app makes customers panic as you're never sure if your top-up has gone through or not.
I didn't log in to this and i think it the hacker
over the last month it just constantly makes says error 4123 and makes the app restart and login over and over again
Have to log in everyday despite enabling biometrica. Its infuriating.
Unable to login due to unknown error
Low grade 3rd class app. I have spent more than 3 hours for user registration. But I was unable to complete the new user registration. Vodafone customer service is very poor and not professional. They don't provide any proper service.
been with Vodafone for year's and year's now its useless Going to go elsewhere
I had to call the complaints line to sort out all the issues with the app that other users had reported. Each call took almost an hour. The problems ranged from simply setting up an account and changing a password to getting the app to work properly. The AI Tobi is useless and a time waster. The only hotline that actually works is the complaints line.
slow awkward and not very good
Ever since recent updates always kicked out of App with error messages
The app constantly goes unresponsive. trying to use any function is made to be as painful as possible. Multiple times while trying to top up my credit I've seen the money leave my bank account and not appear as credit for hours and sometimes just never showing up.
can Vodafone sort this app out and make it run better
so laggy and buggy, and trying to but a new bundle and the app just doesnt work
dreadful app. throws errors and forces you to log in fresh every time despite doing 2FA and setting up biometrics each time. slow and freezes a lot too
This app gets worse with every update. It now takes 15-30 seconds to load the homepage, most likely due to the app being riddled with trackers and other data harvesting tools. Vodafone, you can do better than this dysfunctional pile of junk?
Absolutely shocking. Vodafone gives customers almost no real control over their own network settings. For basic changes, you have to waste time contacting support and begging them to do it for you. This is outdated, frustrating, and unacceptable for a company this size.
their support staff is useless. poor quality of services. avoid
useless
The app is broken its telling me to install the latest update when there isn't one available and the app then just shuts down without letting me do anything. all i want to do is order a replacement sim card but your is soo broken its not allowing me
possibly one of the worst apps I've ever used - some of the worst UX and navigation imaginable. using this app to accomplish anything will take 5x longer than it should and will take years off your life from the frustration you'll experience. it's worth changing carriers just to not deal with this awfully designed app. why it takes you out of the native app to load in the website baffles me - make one native instance, have options to interact on the pages dedicated to them, revamp the design.
App works as and when it wants, very me rewards is supposed to have it own tab but I only see one tab called rewards and that just takes you to upgrades
waste of time. everytime I try to log in it logs in then says my broadband plan is not linked to this account. when i did this online they had a completely random mobile number so i couldnt log in and went roind in circles. im a mew customer and its only been a week yet i regret signing up so im gonna cancel as its not 14 days yet . what a joke
this app just does not work.... you try and access a menu item and it send to a main page that suggest you @manage everything in the myvodafone app" ??? er I was in the app !!! just keeps sending you round in the same loop... complete waste of time, called vodafone they didnt know how to solve either either .... jokers...this might explain why they "used to be no.1". but no longer are...it was only a PAYG sim so ive binned them off
slow app
the rewards it terrible 2 years I've been using this app every day and not won a thing the spin the wheel is a joke and you win nothing it's a joke really not even worthy of the one star
useless. download app. click create account and it takes you to a Web page telling you to create an account by downloading the app.
the only reason why I'm giving this score is because I literally won a ticket to go watch the tennis at Wimbledon next month so other than that would rate it rubbish always have some sort of issue with the app. even when I try and login to my new account it just directs me back to the previous account for my old number plus when I want to check my remaining balance or bundles I have to ring them up and find out like that can't just send a simple message like what EE do for example BA to 150 that
Fraud app offering fake discounts. Sends me offers to buy expensive things pretending they are great offers but no genuine discount. Never won single item on last 5 years. All the competition offers already rigged by Vodafone employees and owners.
All you see is the same offers as last year repeated every week why not change them got promised of data when i downloaded it but never go it
awful trying to change account details and app takes you from the app to. Web page telling you to download the app to do what I want, there are a good few things.
top up said successful and not went threw I can't get anyone even customer service help left adijatated
useless slow internet. have to explain multiple times what the problem is and they come back saying speeds ok in your area. then ask again if I have a problem with my internet.
Top up by card only works about 5% of the time. you can't select an amount to top up by. useless.
Useless. Often can't access it, and even after deleting/downloading again I am unable to see my devices or access the settings for my WiFi.
always down
Worst app ever. bad service and Every time I opened the app, I saw that maintenance work was going on.
cannot login to app. sent emails never arrived. help.
This app is so dated. A refresh is needed badly. The worst part is, most of this app just runs as a browser loading the Vodafone website. So you are better off just pinning their website as an app icon on your phone rather than downloading this waste of space.
Impossible to top-up your account so you can't buy a bundle never loads the payment page.
Occasionally I get logged out of the app, and certain features like "Your Plan" or "Add extras" don't even work when I try to access. I get a message that reads "Feature currently unavailable"... for weeks. Your global or world roaming fees are horrendous as well. Horrible UI and UX
I've actually been with Vodafone since September 2018 upon my return to the UK but for the past 5 years, I've been encountering problems with them ranging from No proper Messaging Service, Network instability, Not being able to get back to full Contact and Data Flow disruptions! I only hope they'll be able to fix these Issues for I do love Vodafone cause they are Red and Red is quite Brilliant! Thanks Khadeeja Alghali-Rahman (Ms) Legal Adviser 55A Coningham Road London W12 8BS
only want to top up what an ordeal
Vodafone force you to use the app for everything, including any admin or account issues. but the app, when any setting change is selected, takes you to a page that asks you to download the app. It's a feedback loop of ultimate frustration. Can't do anything. absolute garbage service. Vodafone always has been mince, ever since the 90s. Unfortunately I need their network for my remote rural location, otherwise it would be a short relationship.
they changed it for the worse used to show how much you had lefton device plans now its gone and no way to find it! this is why i hated working for them they have no clue about their customers wants and needs
totally useless! It is impossible to log in.
Vodafone is the worst.i have been with them for over 10yrs and have had nothing but trouble.mainly with topping up,always got problems.plus you don't get no loyalty gifts(even if I'm on PAYG,still a loyal customer)p.s. just read a load of reviews and it seems all they do is apologise and do nothing.so glad I'm not on a contract.they keep asking me but I refuse.zero out of five stars
absolutely pathetic app! has it been made by a 3 year old with learning difficulties? out of all the apps I've had on my phone,this app is, without a doubt, the worst. it never loads. there are no settings to turn off motion sensor, which I wanted to do. you would think with Vodafone being such a huge company, they would at least have their technical side absolutely spot on,but you haven't. it's actually embarrassing. I cant understand your phone agents due to poor English 😕 ???
Every time I open the app, it asks me to reset
+ 18 more in the clipboard copy
Sentiment summary
59%
Positive (4-5★)
9%
Neutral (3★)
32%
Negative (1-2★)