Review Insights · Google Play
Mydoh - Youth Money App & Card
Royal Bank of Canada · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 39 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
9 negative reviews mention this · 23% of all complaints
★★★★★ "editing my review: finally spoke to a person who seemed to fix the issue. The app is still broken and difficult to use, not intuitive. I am giving them an additional star for helping but will still be closing my account for the experience." - Dee F
2
"card"
7 negative reviews mention this · 18% of all complaints
★★★★★ "i was looking for an app which will help me to manage money wlfor my kids. i tried mydoh, the app is very confusing, you can't even login, looks like half baked product. i transfered money by mistake to a temporary account so you can't get …" - Alex Davidov
3
"money"
6 negative reviews mention this · 15% of all complaints
★★★★★ "You save - My Doh earns Why no interest payout on the savings? Teaching the kids early that the big banks eat your lunch? I'm sure Royal Bank enjoys all the free money." - Aaron Ferrari
4
"support"
6 negative reviews mention this · 15% of all complaints
★★★★★ "i was looking for an app which will help me to manage money wlfor my kids. i tried mydoh, the app is very confusing, you can't even login, looks like half baked product. i transfered money by mistake to a temporary account so you can't get …" - Alex Davidov
5
"child"
6 negative reviews mention this · 15% of all complaints
★★★★★ "The app is unreliable when you need it. Sometimes you're unable to login, making it impossible to add or move money for your child, and when you need to add money, that's when your child needs to use it. All it says is, Something went wrong…" - Jay G
6
"work"
6 negative reviews mention this · 15% of all complaints
★★★★★ "my card stopped working....... 1 star" - Dylan Taggart
7
"kids"
5 negative reviews mention this · 13% of all complaints
★★★★★ "You save - My Doh earns Why no interest payout on the savings? Teaching the kids early that the big banks eat your lunch? I'm sure Royal Bank enjoys all the free money." - Aaron Ferrari
8
"able"
5 negative reviews mention this · 13% of all complaints
★★★★★ "This app is too flakey. Logging on is unpredictable. The screens don't update properly once you're in the app. Navigation is slow. Payments get missed. The division that runs this program in RBC is clearly underfunded." - Greg Bridgett
9
"mydoh"
4 negative reviews mention this · 10% of all complaints
★★★★★ "i was looking for an app which will help me to manage money wlfor my kids. i tried mydoh, the app is very confusing, you can't even login, looks like half baked product. i transfered money by mistake to a temporary account so you can't get …" - Alex Davidov
10
"doesn"
4 negative reviews mention this · 10% of all complaints
★★★★★ "The app is unreliable when you need it. Sometimes you're unable to login, making it impossible to add or move money for your child, and when you need to add money, that's when your child needs to use it. All it says is, Something went wrong…" - Jay G
11
"email"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Can't sign up for a parent account! The "Accept & Continue" button after entering email and password doesn't ever enable despite meeting all password conditions." - Steve Dinn
12
"through"
4 negative reviews mention this · 10% of all complaints
★★★★★ "TERRIBLE customer support, I have to wait until tomorrow to reach someone that isn't AI?! And so ridiculous how many steps you have to go through, and the whole "scan your ID" thing is fussy as hell and multiple attempts in different lighti…" - Victoria Wright
📋 All 39 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
You save - My Doh earns Why no interest payout on the savings? Teaching the kids early that the big banks eat your lunch? I'm sure Royal Bank enjoys all the free money.
i was looking for an app which will help me to manage money wlfor my kids. i tried mydoh, the app is very confusing, you can't even login, looks like half baked product. i transfered money by mistake to a temporary account so you can't get the money back from your kid. i rwached out to support and after more than a week can't get my money back between my accounts. my other daughter has a debit card with TD, a way better experience. will move mybyounger daughter too.
my card stopped working....... 1 star
broken!!! won't let me join my family, won't let me create an account, won't allow me to do anything, it just keeps saying "uh-oh something went wrong". I've Uninstaller and redownloaded the app with no luck and I'm getting pretty frustrated.
it is complete joke. Whoever is resposnible for developing this add should be fired immediately. I am noy able to scan my ID to finish creating account. The app showing outage error for the couple of days so it seem like reliability of this apps is close to 0. I bet Chat GPT can solve the coding issue in few minutes, but for whatever reson we are forced to wait for a miracle. After long toroubleshoting I was able to log in and set up everything. problem is that I need to log in everytime. Frust
the app breaks down everyday
It never works, can never pay with it, can't get my security code, it's slow and laggy, and you can't put any picture on the card, 1 star
The app is unreliable when you need it. Sometimes you're unable to login, making it impossible to add or move money for your child, and when you need to add money, that's when your child needs to use it. All it says is, Something went wrong, try again later. There's no downtime notification or post, just doesn't work. Then when/if you do finally get in, the money transfer also doesn't work. This is something that needs to be reliable, and it isn't.
No customer service, good luck!
awful... pointless app. Just get a bank account for your child. doesnt work and their security features are useless
0 security on the card no pin no nothing I would love for the kids to put there own PIN We all know Mydoh can do something to block ATMs because we know the pin is not on since they don't want ATM
App is very cumbersome and buggy to use and if you have any issues the support is almost non existent.
Can't sign up for a parent account! The "Accept & Continue" button after entering email and password doesn't ever enable despite meeting all password conditions.
no Google pay
This app is not user-friendly, to be polite. I've been trying to upload documents for weeks and it's still bugging. If I were able to rate it minus 5 stars, I would. The concept isn't new, but they should spend more time fixing this app!
it has been refusing my reel date of birth and they do not open help email
TERRIBLE customer support, I have to wait until tomorrow to reach someone that isn't AI?! And so ridiculous how many steps you have to go through, and the whole "scan your ID" thing is fussy as hell and multiple attempts in different lighting, different backgrounds, different positions. And it's now over 24 hours without a reply. Don't bother with this app. Your personal bank probably has a better child account and way easier to set up (probably cheaper fees too)
Can't even sign up...horrible app
the app is an actually horrible buggy mess, it keeps freezing and it doesn't even support the most basic features like E transfer or Google,apple, or Samsung pay!
terrible app. cant navigate it past clicking okay to add a chhild than doesnt allow me to proceed no matter how many times i try, it also keps making me log back in was hoping this would be a usefull app for my child but its useless. ive tried 10 times and always stuck on a page that says click continue
camera function to verify ID on signup does not work. unable to proceed and can't access the in app support chat until ID is verified. confirmed all app permissions but still will not function.
Random app that showed that I didn't agree to.
first didn't received the physical card as described, second I can't message the support system through the application due to bug in the messages system i'm android user so i didn't know if this was a problem, I try to contact you through your email ended up with no response I'm so disappointed and I wouldn't recommend it to anyone
bad
hey so im writing this on comp for the reason of my problem. would we be able to get a pc or laptop version? im no longer able to use phone since its broken, so this would make it more accessible. thank you.
I can't even add money to it. Just got my son's card and can't process it. What a waste of time
Can't currently set up autoload, or even chat with help desk. The buttons for 'send' or 'accept' etc are all greyed out. I have tried the font sizing tip suggested but still not able to send a message. I am hoping someone can help through this. Uninstalled, reinstalled - still no joy. This used a great app.
this app is garbage, it asks me for ID so many times.
I don't usually review things, but I'm annoyed by this app constantly and it was finally time. I'm not sure if it's API issues or what, but 9 out of 10 times I try to add funds via RBC it freezes after authenticating with 2FA and a 'Success!' message. Sometimes I can only get it to work after 8-10 different tries/app switches/2FA/infinite loading screens, which all take forever. I'm a fairly patient person, but it shouldn't take 15-20 min to add funds to the account, especially in a pinch.
too complicated, like why can't I just set up my child email and send funds to them? they want me to email myself then I gotta accept it before my child can accept. I been trying for last 20 minutes to pay my children their allowance and the email that I am supposed to accept funds don't come through. when I go to text to copy and paste code and return to mydoh app it flashes a red text and resets all my info i just put in. I just got this and I'm cancelling it. there's gotta be an easier way🤬
i tried to buy multiple things with my mydoh card and then never worked when i had more than enough money on my act piece of trash, and i sent money to my guardian they sent it to their etransfer and there're asking for a code they never sent. Do not get or sign up for if you want to be treated like trash
Had $800 in my son account then they flag the account and Ryan contact me retruns only $690 of the money scamed me
app doesn't work with my kids phone. kids use old phones of their parents. so stupid.
editing my review: finally spoke to a person who seemed to fix the issue. The app is still broken and difficult to use, not intuitive. I am giving them an additional star for helping but will still be closing my account for the experience.
can't find anything in this app
This app is too flakey. Logging on is unpredictable. The screens don't update properly once you're in the app. Navigation is slow. Payments get missed. The division that runs this program in RBC is clearly underfunded.
it's a great idea and concept however it should be able to use tap mobile pay with ur app. most mobile wallets do not allow kids under 13 to use mobile tap so if they could tap pay on ur app it would be much more user friendly
Refuses to work in Landscape orientation. Had many weird screen boundary glitches on lineageos.
Great concept, poor execution: app is slow and clunky to use - common tasks take a lot of manual effort and the UI isn't intuitive (ex: you have to select and re-select which child when switching between savings, tasks etc). Many outages and service interruptions that make it less reliable and frustrating to use for parents and children trying to figure out who should've gotten paid but didn't.
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
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Negative (1-2★)