Review Insights · Google Play
myDPD
Geopost SA · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
🎯 Build a better version
Top complaints - extracted from 84 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"delivery"
16 negative reviews mention this · 19% of all complaints
★★★★★ "Unusable. Whenever I try to do **anything** on the app, it just throws "unknown error occurred". And I can't even open DPD links in a browser because they automatically lead you to the app. Good reason to use other delivery services." - Inga Kaija
2
"login"
12 negative reviews mention this · 14% of all complaints
★★★★★ "for weeks now I have had trouble logging into the app. I cannot enter the details at all or if I can, it just brings me back to the login page. I uninstalled the app, cleared everything but the issue is ongoing. the issue is ongoing, can't …" - Silvia
3
"change"
12 negative reviews mention this · 14% of all complaints
★★★★★ "DPD, just stick to web interface which worked previously. Unfortunately, now the link in sms forces you to download the app. And the app is totally useless. Cannot change delivery method to parcelshop, because it fails to authenticate the p…" - Romans Astahovs
4
"work"
10 negative reviews mention this · 12% of all complaints
★★★★★ "DPD, just stick to web interface which worked previously. Unfortunately, now the link in sms forces you to download the app. And the app is totally useless. Cannot change delivery method to parcelshop, because it fails to authenticate the p…" - Romans Astahovs
5
"does"
9 negative reviews mention this · 11% of all complaints
★★★★★ "Can't login. Tried reset password and still same issue. Google login also doesn't work." - Marin
6
"service"
9 negative reviews mention this · 11% of all complaints
★★★★★ "Unusable. Whenever I try to do **anything** on the app, it just throws "unknown error occurred". And I can't even open DPD links in a browser because they automatically lead you to the app. Good reason to use other delivery services." - Inga Kaija
📋 All 84 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Prisijungi, matai savo siuntą, spaudi nukreipti į paštomatą, ir išmeta klaidą ir prašo "Prisijungti" nors jau esi prisijungęs. Prieš gal 2 mėnesius kai teko naudotis buvo tas pats. Panašu to neišsprendžia jau ilgą laiką,
for weeks now I have had trouble logging into the app. I cannot enter the details at all or if I can, it just brings me back to the login page. I uninstalled the app, cleared everything but the issue is ongoing. the issue is ongoing, can't use the app at all as it just won't log me in I have to use the desktop version. phone up to date, no issue otherwise with any other app but myDPD
Unusable. Whenever I try to do **anything** on the app, it just throws "unknown error occurred". And I can't even open DPD links in a browser because they automatically lead you to the app. Good reason to use other delivery services.
Trash delivery company, don't even try to deliver anything
dabūju SMS! piegādes laiku mainīt nevar (kods nestrādā, pārsūta uz "play market"). un but mājas 12:40-13:40 darbā nedēļas vidū nevaru. serviss uz vienu ⭐
Op de een of andere manier ben ik steeds weer uitgelogd op twee verschillende apparaten en als ik wil inloggen gebeurt er soms niks na het invullen van gebruikersnaam en wachtwoord. Alsof ik geen poging gedaan heb. Ondertussen wacht ik ook al 4 dagen op een pakket. Die schuift gewoon elke dag een dagje op. En waarom toont de eerste pagina alleen een welkomstboodschap? Veel handiger om meteen de status te zien. 24-04-2026: We zijn een jaar verder en het uitloggen is nog steeds een probleem.
wordt letterlijk 0 reden gegeven als ze je pakket niet kunnen afleveren. geen email or iets. gewoon dat ze het niet konden bezorgen en veel plezier met uitvogelen hoe je het anders krijgtm nooit dit probleem gehad bij postnl of dhl
DPD, just stick to web interface which worked previously. Unfortunately, now the link in sms forces you to download the app. And the app is totally useless. Cannot change delivery method to parcelshop, because it fails to authenticate the parcel. The error message says I should to use link from sms - which is exactly what I'm doing.
Since the latest update of April 2026, it now no longer opens 😢. It just spins round & round........ So, I've now uninstalled it 😔.
At least three different options in the app to be prompted to login but only one of them ACTUALLY logs you into your account. Used to work ok in the past and even better when it was just a website.
This app lies. Otherwise it gets hard to explain, how it sais 4 stops left for more than 2 hours, while showing it in the neighborhood without the truck being present.
Horrible extraction of customer data practices. Removed pretty much any functionality from their web to begin with, and now demand account creation as well. Will be demanding stores to use another courier whenever possible
should be able to do everything on the website
call your app DPD....people can find it better on their phones. stop with this "My....." nonsense
Didžiumą laiko neveikia, nerodo siuntos net jei jau būni prisijungęs. Nuodoros iš žinučių, kurios reikalauja naudotis šia programėle norint pakeisti siuntos pristatymo laiką arba būdą neveikia. Sekti siuntą paprastai galėjau internetu, kam šios aplikacijos reikia, kuri didžiąją laiko dalį negali net siuntos surasti?
Does not meet deadlines - says one thing, writes another, does a third, and the apps show yet another set of information. Also tries to dodge responsibility, lies about having arrived, etc. And this has been the case with the last two deliveries. Really bad (Vilnius).
First, requesting an app to do basic things that a web page already can do is ridiculous. Second of all, services provided by DPD Lietuva are just unacceptable. Instead of delivering my package the DPD courier just drove through my yard and left. And then they marked the package as a damaged one and returned it to the sender. Oh and don't forget about the lack of any communication. You have to pry the info from them. Absolute trash.
neveikia
Does not work, all services unavailable. Forced to accept random delivery when not at home. Annoying that as a user I need to download the app to even attempt to change this.
Not working 😕
you suck eveytime i want to send something i can't leave the page to look at an adres
You can't send packet with this from Budapest. it's a scam!
lots of 3rd party advertisements in spite of refusing ads & cookies
Terrible app! When i click on Login it tries to open Firefox but it shows the in-app login button. This repeats like two or three times. And when it does open Firefox is just an empty / black screen. Tried to login MANY TIMES! Useless! I'm removing the app.
link from sms is not opening
not possible to change pock up point and I didn't ask to deliver in person.
this piece of app cannot open sent link from sms. part of functionality is still on the website. why did I have to download this? make it work on website!
Terrible app. the tracking does not work, when we click on "see pickup point details", it just sends you to a list of pickup points available in your area but never tells you which one my parcel was delivered to. It's a mess, and it mixes all the addresses (your home address with the pickup point ...)
broken app. after logging in, I can't use it as I just get a pop up to receive promotions & vouchers and no matter what I choose, when I try to go to another tab, it pops up again.
Login not working.
Why do I need an app for this?
it is totally useless app. Especially if you need urgently send something it fails. Not friendly, all resets. Don't waste your time. I eventually send my parcel via normal postal service.
does not work, can not login.
useless
renkantis adresa, suvedziau gatve, kuri yra keliuose lietuvos miestuose. langelyje neleidzia scrollinti zemyn, automatiskai parenka pirma pasitaikiusi adresa, neleidzia pasirinkti Vilniaus.
As usual with DPD, "Services unavailable"
Aplikāciju ienīstu. Visu laiku kautkas nestrada un neļauj neko. Pilnīgi bezjēdzīgs. Un vēl piespiedu kārtā tas jāizmanto
App says service unavailable, unable to log in or check parcel tracking for 24h+ now
Impossible de définir un lieu sûr: erreur "un, problème inconnu est survenu". Que des problèmes avec DPD... avec bpost c'est tellement plus fiable.
voor een bedrijf dat vereist om de app te downloaden om een dpd service point te kiezen voor levering, en dan de optie niet toelaat om uberhaupt de levering te wijzigen, is dit een super waste of time
it is anoying
very little info, and when I want to change the day of the delivery I have to enter an sms code which I am not sent, or I get a message 'service not available try later'. no notification that the package is out for delivery, and no time estimate. quite useless.
Well. App doesn't show any of my packages anymore. Via websites it works with the same credentials (of course). Why are delivered packages still in 'Incoming' for at least 24 hours? Confusing and unnecessary.
Haven't had any other courier demand I install their worthless data collecting app just so I could redirect a parcel. The website is pathetic and just redirects to an email, which forces the app. The app itself is just a browser wrapper, which means it does NOTHING. Garbage data harvesting ""courier"" service.
vos veikia, 10 kart ta pati daryt kol pasidaro
Šlamštas, reikalauja patikslinti info, bet programėlėje tokios galimybės nenumato
links to change adress wont work, just redirects to google plays page
u principu je neizvedivo prebaciti paket na pick up lokaciju preko aplikacije. i ovo je lose. puno puta ste mi paket ostavili na kraju u Sesvetama u svom centru a zivim 50 km dalje.
Terrible service. terrible customer service... They didn't send me an email or message that they were on their way with my packet. When I tried to check their app, it showed that my package was returned to the sender. I called them and they told me that there's nothing they can do and hang up on me..Like they couldn't even place it at an afhaal punt... Terrible company, Terrible customer service....I don't think they're trained to even talk to customers...
Absolutely no support option besides a chat bot that can only repeat the tracking info available under My parcels. Wrong delivery status, cannot share details. It's also available for a set number of countries, but if the order goes to a different country, it becomes unusable for order management. What is the point of requiring an app when other carriers just use a simple QR code is beyond me. Horrible client experience.
+ 34 more in the clipboard copy
Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)