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myEquifax
Equifax Incorporated · 6,079 ratings · ★ 4.4
4.4
★★★★★
6,079 ratings
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Top complaints - extracted from 46 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
8 negative reviews mention this · 17% of all complaints
★★★★★ "I'm disgusted that I constantly have trouble getting into my account." - Cindy Geisinger
2
"internet"
6 negative reviews mention this · 13% of all complaints
★★★★★ "keeps on telling me that I am not connected to the Internet. Can't force stop app" - Michael Marsillo
3
"update"
6 negative reviews mention this · 13% of all complaints
★★★★★ "updated now it won't even open" - Jason Satterly
4
"work"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Not sure what's wrong but since the last update, it keeps reporting that my cell has no network connection. removed it, reinstalled it, rebooted the phone and got the same results." - Melvin Medina
5
"telling"
5 negative reviews mention this · 11% of all complaints
★★★★★ "They keep telling me I have to call customer care. Let me text or email or chat with someone, but I won't be calling. I guess I won't be using Equifax anymore. It's 2026. Get with the technology." - Calvin Hultman, II
6
"credit"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Vantage score is an incomprehensible product. quite counter-intuitive I paid down thousands of dollars on revolving debt (credit cards) and did not close them and my score dropped 14 points I did not borrow the money for the paydowns so tha…" - Jim Fishinger
7
"keeps"
5 negative reviews mention this · 11% of all complaints
★★★★★ "keeps on telling me that I am not connected to the Internet. Can't force stop app" - Michael Marsillo
8
"reinstalled"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Not sure what's wrong but since the last update, it keeps reporting that my cell has no network connection. removed it, reinstalled it, rebooted the phone and got the same results." - Melvin Medina
9
"phone"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Not sure what's wrong but since the last update, it keeps reporting that my cell has no network connection. removed it, reinstalled it, rebooted the phone and got the same results." - Melvin Medina
📋 All 46 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
They keep telling me I have to call customer care. Let me text or email or chat with someone, but I won't be calling. I guess I won't be using Equifax anymore. It's 2026. Get with the technology.
updated now it won't even open
keeps telling me that it can not connect to internet try again later
I'm disgusted that I constantly have trouble getting into my account.
0. they keep locking my account because supposedly my Internet has a VPN. called my provider and it does not. called Equifax customer service 3 different times for this same situation and today the rep hung up when her only answer was to blame the VPN and my provider
I am getting all kinds of notices from you on the weekend, but I can't reach you!!! I just joined last week because fidelity told me to. How do you help me? What am I paying you for???
The April 29th update caused an error stating no internet connection & I can't get past it, reinstalled app & still getting error, app is completely broken & unusable now
won't let me sign into my existing account, keeps telling me I have no Internet, but where it says join for free will let me proceed up to the point I try to join and the it say account already exists please use login button, send me back to just login to tell me either they're having a problem or I don't have internet tells me to force stop the app and try again which I've done repeatedly and get nowhere!
AS IF FINANCIAL MANAGEMENT ISN'T TOUGH ENOUGH IM SELDOM EVER ABLE TO ACTUALLY ACCOMPLISH SOMETHING. IN THE MIDST OF MY DISPUTE OR RESEARCH .. I GET LOGGED OUT, REALLY? WHEN I GO TO SIGN IN AGAIN "WE'RE TEMPORARILY UNABLE TO ACCESS OR OPEN MY ACCOUNT". GAVE THE BUREAU'S AND CREDIT KARMA A THIRD CHANCE, ALL AREN'T WHAT THEY NEED TO BE. SADLY THEY CONTROL WHAT THE WORLD KNOWS AND SEES. THE IMPACT ON EVERYONE OF IS CRITICAL AND CRIMINAL. ALL ARE HITTING THE ROAD. DISGUSTING
Not working at all. I have reinstalled the app, cleared the cache, deleted the app, and reinstalled the app. The app just does not work.
Horrible unable to log in to account created, and customer service had no understanding of issue and did not reach out as promised.
message says can't connect to network. wifi and data usage is fine, tried a force stop, Uninstalled and reinstalled, restarted my phone, stood on one leg with my fingers raised to the sky... basically everything 😌
the app isnt working. after you click "join for free" it just goes to a white screen.
Falsely states no internet connection. Never able to connect after sign up, even with all security disabled. Now they have all my personal info for an app I can't use. SCAM!
It's horrible! They actually sent the results of my fraud report to the fraudster's address!! I'm livid! They are such jerks and you can't even get in touch with them! I'd give them a zero if I could. 😡😡😡😡 They apparently have hired fraudster representatives who are continuously helping the scammers out there. Come on now. Check who you are hiring and the poor job they are doing when you get these kind of bad reviews of which there are many. Hello Human Resource Directors...do your job!!
App no longer works since the recent update. When try to login I keep getting a no network connection message.
because it still takes me to the browser and I been trying to get my stuff right for 3 months and it's still not fixed ion know why we need y'all you never do wat u supposed to do if could give 0 i would
No one responds, I haven't been able to get in my account since I first signed up. But they keep taking my money and have yet to speak with anyone. I want a refund. This is terrible.
Updated app. Now the 'Open' button doesn't work.
Went to join for free, and it took me to a blank screen. Reloaded it and still a blank screen. Uninstalled and reinstalled, still a blank screen, it never moved beyond a blank white screen. Disappointing.
Installed the app so I could leave a one star review because this company will not allow you to unsubscribe from their email list. I didn't sign up for this, I don't want it, I didn't consent to it. They send multiple emails a month which cannot be unsubscribe from, you cannot opt out, and blocking will break credit freeze alerts. Shame.
This company is a joke. has my age 4 years before I was born. I alerted these losers to that fact but they want my ID to prove it. Jokes on them for being so wrong. I don't care to correct a failing company. not doing your work for you. I warned you but you do you
problems logging in
app says it needs an update go to play store..no update...
This app doesn't work properly.
I can't see my credit score
My id was stolen from this app & cost me EVERYTHING! There's NO way to recover from this! Couldn't get settlement chks frm ANY of data breeches bc ALLmy accts were hijacked! Can't get credit/chkng acct or even free govt phone or access MY SS/IRS accts! ONLY got last stimulus chk Didn't know about 1st 2! Lost all my photo/email accts, denied renting/buying vehicle or ANY type credit, can't dispute false chgs/accts unless I knw all info/pwds/even exact amounts, addys, #s etc used by imposters!
Can't fulfill my request
sucks can't login
AI prompts don't work to get to an agent if they even respond at all
Doesn't give you the option to not use biometrics or receive notifications (you have to tell your phone not to). Forces you to leave a review. Any apps that shove a review in my face get 1 star.
How has it improved an bug fix because it keeps telling me to update after 3 attempts.. 😫
I downloaded the app, and the page is blank when opening up to create an account. I tried it on both of my phones, and it's doing the same thing. 👎🏽👎🏽👎🏽👎🏽0/10
do not use
it will not let me get in my account, cant get nobody on phone, phone doesn't work right, very aggravating, trying to freeze my account
I was unsuccessful after several attempts to reset the password. Entering the date of birth consumed too much time because you had to continue going back to year of date.
Stupid idiots forced me to update, but after I've done so on my Android, when I attempt to open the app, it goes back to the same screen that forced me to update in the first place, saying "Update is Required"! How are MORONS like this allowed to decided the financial fates of so many people in this country?!!
I have had to call you 1000 times and reset 1001 times. on app & site. Your app and site are trash!!!! Also can't understand operator half the time! Fire your IT personal. Get a new web designer for starters!!!! How many times does it take ??? 1002 atleast.
Terrible customer service. Also you have to input the same info 3 or 4 times.
will not open. terrible app.
system not responding Help
Vantage score is an incomprehensible product. quite counter-intuitive I paid down thousands of dollars on revolving debt (credit cards) and did not close them and my score dropped 14 points I did not borrow the money for the paydowns so that cannot explain it. No wonder few creditors use it. I have never made any payment late and have no derogatory things on my credit and I am considered only fair to borderline good. My FICO 8 is 75 points higher.
keeps on telling me that I am not connected to the Internet. Can't force stop app
Not sure what's wrong but since the last update, it keeps reporting that my cell has no network connection. removed it, reinstalled it, rebooted the phone and got the same results.
can not check in. all things are correct. Help!!
It needs to more user friendly...
Sentiment summary
86%
Positive (4-5★)
4%
Neutral (3★)
10%
Negative (1-2★)