Review Insights · Google Play
myGov
Services Australia · 7,563 ratings · ★ 3.6
3.6
★★★★★
7,563 ratings
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Top complaints - extracted from 48 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
11 negative reviews mention this · 23% of all complaints
★★★★★ "doesn't function on pixel 10 pro grapheneos" - Liam Loubris (Spodeian)
2
"login"
10 negative reviews mention this · 21% of all complaints
★★★★★ "wont let me login, wrong this, wrong that but then tells me i cant use same password- so the password WAS correct! Not user friendly. Waste of space. Waited for 25 on phone for help and gave up. No wonder auatralians hate centerlink and myg…" - Martin Saul
3
"access"
6 negative reviews mention this · 13% of all complaints
★★★★★ "constant errors unable to access information glitches" - JOSHUA MICHEAL JOHNSTON
4
"work"
5 negative reviews mention this · 10% of all complaints
★★★★★ "impossible to work with" - Gary Bruckner
5
"difficult"
5 negative reviews mention this · 10% of all complaints
★★★★★ "too difficult to navigate Nd I don't like how everything is connected and how I'm forced to use this app." - Lucas McCool
📋 All 48 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
impossible to work with
wont let me login, wrong this, wrong that but then tells me i cant use same password- so the password WAS correct! Not user friendly. Waste of space. Waited for 25 on phone for help and gave up. No wonder auatralians hate centerlink and mygov
bloody app I'm trying to hard to open my Medicare card it's not loading stupid things on the platform ever I had.
Attended a physical centrelink medicare office to lodge medicare refund. FOH told me to use the app. The app won't add services, or display existing services. restarts, logging back in, switching between wifi and mobile data had no effect - it just does not connect. App is literally non functional for me.
Absolutely useless Cant get into my linked ATO permissiom denied No reason Bloody useless
doesn't function on pixel 10 pro grapheneos
constant errors unable to access information glitches
Not good
it doesn't accept my login details despite me starting from scratch several times. worst app ever
incredibly stressful. I have tried to login on AT LEAST 6 occasions but have been told my level of security is not high enough. I then attempt to increase the level and am taken to MyGovID which sends me a code to log in to ID which has no provision for accepting a code while I'm already in the app.
it doesn't work
I really don't think this is useful to me all I want to do is report an not get stuffed around all the time as it gets changed, very frustrating why fix something that's not broke?
can not download even having it down loaded before. and can not access through Chrome
When I go into my Medicare linked service to view my card details or check my past claims, it's not working. The loading icon spins forever.
Spent hours trying to get in to update info and cannot see how you can even download the app. Its suppose to progress ....much better the old way to login
"Login failed: Login is not successful cause of 'SOME_REASON'"... Very professional guys...
25/4/26 - Useless app doesn't accept my login details. Seeing others have same issue. Is it ever going to get fixed? 01/05/26 - Apparently app was updated 7th of April. Many people still have issues not being able to log in. Please fix this. Is the reason I can't login and others can because my details were leaked/account hacked?! Very frustrating. Come on.
Lousy...
forcing australians to download this just to get tax and super forms is a joke.
This would have to be the most user unfriendly and convulated app that I have ever had the misfortune to use. Nothing is straightforward or easy to use, even connecting to my MyGov account took multiple attempts requiring you to re enter the same information again and again after it had already been accepted. Attempts to link cards to the wallet results in a success message which then quickly reverts to a no cards in wallet message. Doesn't appear that it actually does anything.
The latest update is 💩 It takes so long to load any page. please fix it
The app just doesn't work. I add my Medicare card as per instructions, it says it has, back to wallet nothing there. Not loading Medicare link at all. A waste of space.
it doesn't work. too easy to access, needs upgrade. too many people getting scammers
this is a junk app! cannot enroll everything they need us to enroll online. is that Australian programming skill? get back to your cave.
rubbish. always glitches
too difficult to navigate Nd I don't like how everything is connected and how I'm forced to use this app.
difficult to use
won't update 😕
very confusing and difficult to navigate
horrible app. you have to use this app to access tax and super info. horrible login process. annoying this is the way things are going
My device is not compromised! Your judgement is.
"Your sign in method doesn't meet minimum access requirements". But well leave it to you to guess how to meet requirements. good luck.
Able to login but unable to set up an authenticator or pass keys etc etc. have spent hours going around in circles with unhelpful messages, white screens, hanging screens and null errors polluting the phones screen even after clearing everything down including the apps cache. Very weak coding and user flow scoping. Google Authenticator app is SHA256 compliant as demanded, but strangely not supported.
should be able to use the app without having to update. it's a scam to keep their tracking up to date
I'm finding this ap very difficult to navigate. I'm not tech savvy but it's really hard
Absolutely useless. Have been trying to login using my myGov number and also using my email without any luck. Keep going around in circles. Wrong number or wrong password even though I've just updated them. Constantly get your login details are incorrect.
What an absolute night mare to log in. Tells me all my info is incorrect .
Staff in office recently created a new account and again its like it doesn't exist. Third time lucky wasn't so lucky.
doesn't work on GrapheneOS. i would expect a government app to be accessible to all and not require the use of overseas companies to function.
Notifications are non-existent on the app, despite having correct settings for my account. This needs to urgently be fixed!!!
so hard won't log in
2 problems experienced when working through Mygov into linked services. 1. The print button in the ATO trying to print Notice of Assessment does NOTHING. Both in IOS and Android. Forced to browser login. 2. Uploading MODJY in Centrelink fails. Rubbish error talking about password protected PDF or corrupt formatting or try uploading as image. What a load of BULL. Open ExpressPlus app DIRECTLY and NO PROBLEM. Get your act together overpaid and underworked public servant IT people.
just leave it alone
Other services option in centre link not working since updated . Unable to use the appointments option, will not open. Please fix this.
difficult
Doesn't do anything other than a blue circle. Waiting waiting waiting.
Works on my phone, but can't access on tablet (Samsung).
i used to be able to sign in with a 6 digit pin i no longer can do that that sux
Sentiment summary
59%
Positive (4-5★)
11%
Neutral (3★)
30%
Negative (1-2★)