Review Insights · Google Play
MyHumana
Humana Inc. · 22,560 ratings · ★ 4.6
4.6
★★★★★
22,560 ratings
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Top complaints - extracted from 41 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"find"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Humana in general is 12 stars. This app is 0. In attempt to sign up, I find no place to type my member id. I can't go forward from that place! But then I added (& it vanished from this Playstore review), something like: Calling Customer Ser…" - Stephanie Albrecht (StepStone)
2
"chat"
5 negative reviews mention this · 12% of all complaints
★★★★★ "waited to chat for 10mins keeps telling no ones available. get out of app get message from someone says they can help go back into the app conversations closed try again got same message finally gave up." - A Google user
3
"into"
5 negative reviews mention this · 12% of all complaints
★★★★★ "waited to chat for 10mins keeps telling no ones available. get out of app get message from someone says they can help go back into the app conversations closed try again got same message finally gave up." - A Google user
4
"work"
5 negative reviews mention this · 12% of all complaints
★★★★★ "sucks they change your plan on you without you knowing. you can log your workout one day then you no longer have go365. close your insurance not to mention went from having a lot on June 18th 2026 to having only $5.64 on June 19th 2026. thi…" - Kevin Raat
📋 All 41 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
This app wouldn't allow my password 😞
not a very reliable company. they are not very helpful especially when it comes to getting medications approved or refilled. I can't even get my HIV medication refilled and authorized.
The app is not responding.
have a difficult time logging after 6 attempts.
2026, WORST#1 review was 2021-Still the same. Junk Jan 2025, Junk , no changes , more complicated and lack of privacy. 1/2025-JUNK 9/2025 still horrible app. From 2021 to 2025/6 Terrible app.
sign in and you got to sign again and again several diffrent times before you finally get to your account and if you do something with go 365 and again and again again.
failure when trying to see what I could get in the store & app shut down on me .
Bad
nowhere to read the messages their 2 lying emails say I have
sucks they change your plan on you without you knowing. you can log your workout one day then you no longer have go365. close your insurance not to mention went from having a lot on June 18th 2026 to having only $5.64 on June 19th 2026. this company is way worse then UHC has ever been
this app does not work on my tablet or on my cell. as soon as I log in, he keeps logging me out. "you have successfully log out".
EDIT: It's 6/12/2026. I can get pricing now, but other issues continue to mount The OOPM for this plan is listed 6/2024. Are you guys planning on updating this app soon, or do I need to go ahead and start making plans to change in Oct 2026 to a more updated company? The app should make accessibility to my policy easier... Right?
THIS APP IS AS HORRIBLE AS THEIR CUSTOMER SERVICE THAT TELLS ME TO DOWNLOAD THE APP. YOU CAN'T DO ANYTHING WITH THIS APP. WHY? WE PAY $$ FOR INSURANCE COVERAGE AND I SHOULD BE ABLE TO CALL & YOU HUMANA SHOULD BE ABLE TO TELL US THE CONSUMER WHAT WE ARE ASKING FOR. THIS APP ISN'T HELPFUL FOR ANYTHING. CAN'T FIND PROVIDERS & WHEN I CALL CUSTOMER SERVICE FOR HUMANA THEY REFER ME TO THIS STUPID APP. I WONDER IF THEY'VE TRIED USING THEIR OWN APP. DON'T WASTE YOUR TIME. IT'S GARBAGE. PURE GARBAGE
substandard, poor.
The app is outdated even though they make me update it constantly. Customer service is never there. I asked them to send me a copy of my paperwork and it took 7 hours for them to ask me if I'm still there but the system was down. So they can't pull up my info. Since I didn't respond 7 hours later they ended the chat without doing their jobs....how are they employed??
Bad, did you ever think of allowing app to be pinned to the users home screen? If Humman is able to do something stupid it will !!!!!
I had to dig to find what I was looking for. Very time consuming. The pop up Chat is extremely annoying. I just didn't like the overall layout.
app locks up! I click on sign in and nothing happens!! Android Moto G
won't allow me to enter my password!
confusing to say the least. The app says you have spending allowance benefits to pay rent. there is no function in the app for you to pay rent with. most of the links in the app send you to descriptions of your benefits and the glory of being with Humana and somehow don't tell you exactly what the benefits are. it's the most useless app I've ever seen.
Doesn't work it just won't let me log in...it's a really bad program. I haven't been able to log into my account even once in all my time using it!!!
I was updating primary care physician. Then sent to page to rate my experience. no update was achieved. ???
every time I try to use the app it is not connecting me I'm having a very hard time using this app It is very frustrating
this app has problems you can't log in no matter how many times you uninstall this app I put all the right information in still can't log in
I log in and it send me back to the log in repetitive
couldn't get it to take information entered.
It knocks me off and I have to start over. I tried typing a chat and no keyboard appeared. How do you type without a keyboard??? I'm looking for a doctor. One doctor is listed 50 times. I didn't take time to count so it could be more or less but the same one repeats over and over. This app is NOT user friendly!
the providers in the app needs updating. ive been with humans since January and each time I attempt to reach out for care the provider location and other information is incorrect too often
05/23/2026 Should be no star. App is as worthless as the Humana company. Employees don't return calls to help find providers, don't provide accurate information. Complaint filed with Medicare.gov Humana refused to provide directory of providers, refused to provide information on my plan, and do respond to written complaints as required. Terrible app and company only wants to make money not provide healthcare.
THERE'S NO SEARCH AVAILABILITY ON APP! WAYYYY TOO HARD TO NAVIGATE FOR A SENIOR PERSON! CAN'T FIND SPECIFICS!! USELESS APP!
YOUR ON- LINE SYSTEM(HUMANAS) REALLY SUCKS! ABSOLUTELY HORRIBLE! YOUR SYSTEM WON'T LET ME LOG INTO MY "GO365 ACCOUNT THAT IS ACTIVE AND I HAVE $40.00 IN REWARDS, ALL BECAUSE YOUR SYSTEM SAYS MY ACCOUNT IS NOT ACTIVE, WHICH IS ABSOLUTELY FALSE! I DEMAND MY ACCOUNT BE CORRECTED AT ONCE A. S. A. P.!!
A one because your browser does not work.I can't get into nothing.I can log into my account by can't get into nothing else
IT SUCKS! WILL NOT WORK ON MY PHONE.
what good is an insurance app if you can't even look up in-network providers on it? worthless ... and it took me about 10 min to even find a menu .. by clicking on my profile??? needs lots of improvements
waited to chat for 10mins keeps telling no ones available. get out of app get message from someone says they can help go back into the app conversations closed try again got same message finally gave up.
Humana in general is 12 stars. This app is 0. In attempt to sign up, I find no place to type my member id. I can't go forward from that place! But then I added (& it vanished from this Playstore review), something like: Calling Customer Service gave me advice to Auto-rotate to fill in username & password. Kludgy, but got me into app to do my work. App is better once you get past dudly sign-in process. Why did my edit disappear yet the review retained the edit date?
every experience is a challenge that ends unsuccessfully
what is wrong with my spending card it does not end untill november of this year i wanted to order my over the counter things and i can not
it doesn't take me to where I need to go
slow when I am using cellular data
Only helpful for very basic info. Chat is just generic answers and you have to download an entirely separate app to purchase OTC items that are included in the plan.
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)