Review Insights · Google Play
MyHumana
Humana Inc. · 21,464 ratings · ★ 4.6
4.6
★★★★★
21,464 ratings
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Top complaints - extracted from 39 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
8 negative reviews mention this · 21% of all complaints
★★★★★ "I don't know if I need to change emails it's not pulling things up or it makes it so large I can't do it otherwise I'm not sure what phone number it's going under or what email and stuff like that so if I could please get some help otherwis…" - Eli Lee
2
"help"
6 negative reviews mention this · 15% of all complaints
★★★★★ "I don't know if I need to change emails it's not pulling things up or it makes it so large I can't do it otherwise I'm not sure what phone number it's going under or what email and stuff like that so if I could please get some help otherwis…" - Eli Lee
3
"phone"
5 negative reviews mention this · 13% of all complaints
★★★★★ "I don't know if I need to change emails it's not pulling things up or it makes it so large I can't do it otherwise I'm not sure what phone number it's going under or what email and stuff like that so if I could please get some help otherwis…" - Eli Lee
4
"been"
5 negative reviews mention this · 13% of all complaints
★★★★★ "a bit difficult, unable to download the mobile app to my phone, as it is already been installed ..." - LeROY
5
"hard"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Very hard to get in this app. Would give it a lower star if I could." - tammey johnson
6
"humana"
5 negative reviews mention this · 13% of all complaints
★★★★★ "05/01/2026 Should be no star. App is as worthless as the Humana company. Employees don't return calls to help find providers, don't provide accurate information. Complaint filed with Medicare.gov Humana refused to provide directory of provi…" - Wayne Gordon
7
"company"
5 negative reviews mention this · 13% of all complaints
★★★★★ "05/01/2026 Should be no star. App is as worthless as the Humana company. Employees don't return calls to help find providers, don't provide accurate information. Complaint filed with Medicare.gov Humana refused to provide directory of provi…" - Wayne Gordon
8
"doesn"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Difficult to navigate. Not uniform. Doesn't always load all the items you are looking for." - LDF
9
"insurance"
5 negative reviews mention this · 13% of all complaints
★★★★★ "call got the sorriest app I've ever been on. next year I'll be going with another company for my insurance needs" - Jack Smith
10
"difficult"
4 negative reviews mention this · 10% of all complaints
★★★★★ "a bit difficult, unable to download the mobile app to my phone, as it is already been installed ..." - LeROY
11
"star"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Very hard to get in this app. Would give it a lower star if I could." - tammey johnson
12
"sign"
4 negative reviews mention this · 10% of all complaints
★★★★★ "needs more work I'm having trouble signing in. fix it." - Adam Haskins
📋 All 39 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Very hard to get in this app. Would give it a lower star if I could.
not user friendly
05/01/2026 Should be no star. App is as worthless as the Humana company. Employees don't return calls to help find providers, don't provide accurate information. Complaint filed with Medicare.gov Humana refused to provide directory of providers, refused to provide information on my plan, and do respond to written complaints as required. Terrible app and company only wants to make money not provide healthcare.
needs more work I'm having trouble signing in. fix it.
EVERY time I sign in, I have to.reset my password.
my phone s8+ is no compatible. not a good thing
Chat option useless!! No available person to chat with, if you leave a question it remains unanswered. App logs you out frequently.
Terrible App. Please, show the referral requests. Freedom has it why you don't.
Horrible app. Extremely confusing!
Customer service reps don't Understand English or speak English very well. Impossible to get help because of this. App never works. Horrendous.
absolute garbage. how do you have an app without the ability to pay a monthly premium on it?? website sucks too. this company needs to fire whoever is running its online presence.
I don't have an account but it says I got account but I don't have one so I should be able to log in but make a account it won't let me please enter your postcode there's only five numbers not six
call got the sorriest app I've ever been on. next year I'll be going with another company for my insurance needs
incomplete and bewildering interface. inability to accomplish simple tasks. AI powered chat is 1 out of 10 at best with absurd loops. Chat asks to leave a message when it cannot answer but loops back to 'leave a message' after theoretically leaving a message. stop extolling new features and just fix the basic one that STILL do not work. PAINFUL
The app blocks username & password. 1 day in, & BLOCKED ALREADY. They need to hire another IT Dept that understands how apps work. this one just keeps customers from being able to SIGN IN. Mostly due to being linked to Centerwell.
I have a Samsung S25 Ultra, and MyHumana app will no longer work on my phone, the pop-up window said. Wow, so Humana expects people to buy a new cellphone every year so that we can use their application? It's April 2026; not a 10 year old phone or something! This is hard to believe, as Humana is a good company. ( Maybe their tech department all bought Android or Apple stock???)
Useless
tried different browsers, devices, clearing settings and cashe and still keep getting logged out or pass code not working
Horrendous is a vast understatement. It functions as an insurance provider app in the same manner that a fart functions as an air freshener. You can tell something's there, but it's terribly funky and serves absolutely no function towards its intended purpose. I assure you that is really taking the apps feelings into consideration.
it keeps taking me the website and telling me to download the app and its already downloaded
I'm trying to place an Order & I have been transferred (3x's) and yet, I'm still waiting to Order necessities😤 I've requested a Catalog (2x's) and have not received anything😤 This is "RIDICULOUS" and poor Customer service 👎🏼
chat doesn't work
can't sign into account can't get help with Humana to sign in Humana can't even send my medications that I needed so much I've been out of medication for over a week thanks Humana for your lack of care. it's very dangerous to play games with people's lives and not taking the prescriptions it's bad for their health and bad for their care humanity does not recognize this
I opted for this insurance Medicare advantage plan and when I started investigating my benefits you have to have a separate app to even download the information. trying to decipher what kind of benefits I have is very confusing. very hard to navigate, even for a young person I will definitely be changing next year and let others know about it the most difficult benefit plan I have ever tried to understand. unfortunately it was too late and I couldn't switch
App doesn't work half the time, continuously locking up.
no way to search for what I want
very difficult app. live chat can't help me with a dental plan. plus they double charged me in one month. $39 and $33. it was supposed to be $39 a month. turned off auto pay. now I'm looking to cancel dental insurance and find another one.
A scam doesn't cover very many doctors and the medication list is even worse. They push you into their online pharmacy and it's a joke.
you got one star because I'm trying to put this app on my phone and it will not install on my phone
Links within app take user to Humana website, where one must SIGN IN AGAIN! Why even bother with an app? App does not even allow simple address change - app lets one fill in new address, then does not accept. WASTE OF TIME!
Humana is the most Terrible Insurance, they play games, been contacting them for months and never get help from them, nothing the do ever works, they just add stress and are cruel to their Clients under a guise of kindness, Humana has been the absolute most Terrible experience I've ever had with any insurance company for reasons I don't have space to write here, Zero Star Review !!
I don't know if I need to change emails it's not pulling things up or it makes it so large I can't do it otherwise I'm not sure what phone number it's going under or what email and stuff like that so if I could please get some help otherwise it should work fine calling wise
a bit difficult, unable to download the mobile app to my phone, as it is already been installed ...
hard to navigate,,,,
Difficult to navigate. Not uniform. Doesn't always load all the items you are looking for.
checking to see if a MRI has a deductible and if it does, how much. Doesn't give any information on what's covered and what isn't cover. It's making me call to get the information. This app seems rather useless.
it is hard to get signed in.
items show thats eligible when enter sku number at walmart,but when try to check out says not covered,also the sku reader does not work.and when going thru app it keeps kicking me out i have to reenter does not remember username.when you click to where to shop in store no list comes up Only shows nations
they don't follow through.
Sentiment summary
89%
Positive (4-5★)
4%
Neutral (3★)
7%
Negative (1-2★)