Review Insights · Google Play
Myntra - Fashion Shopping App
Myntra · 5,645,134 ratings · ★ 4.6
4.6
★★★★★
5,645,134 ratings
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Top complaints - extracted from 7 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"experience"
4 negative reviews mention this · 57% of all complaints
★★★★★ "I ordered the same item twice accidentally, they didn't even give me the option to return the product or exchange for something else. worst experience" - Archit Kulshrestha
2
"support"
3 negative reviews mention this · 43% of all complaints
★★★★★ "your coustom support is ai please available human coustom support please please." - Sai raj panda Sai raj panda
3
"return"
3 negative reviews mention this · 43% of all complaints
★★★★★ "I ordered the same item twice accidentally, they didn't even give me the option to return the product or exchange for something else. worst experience" - Archit Kulshrestha
4
"disappointing"
3 negative reviews mention this · 43% of all complaints
★★★★★ "Very disappointing experience. Customer support was not helpful, delivery was delayed, and the return process took much longer than expected. The app needs significant improvement in service quality." - Onkar Jadhav
5
"customer"
3 negative reviews mention this · 43% of all complaints
★★★★★ "Very disappointing experience. Customer support was not helpful, delivery was delayed, and the return process took much longer than expected. The app needs significant improvement in service quality." - Onkar Jadhav
📋 All 7 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
your coustom support is ai please available human coustom support please please.
I ordered the same item twice accidentally, they didn't even give me the option to return the product or exchange for something else. worst experience
😔😔
Very disappointing experience. Customer support was not helpful, delivery was delayed, and the return process took much longer than expected. The app needs significant improvement in service quality.
I've been using Myntra for the last 5-6 years, so this experience has been very disappointing. I cancelled my order few days ago but still haven't received my refund. I contacted customer support multiple times and was promised an update within 24 hours, but I received neither an update nor a resolution. As a long-time customer, I expected much better service. Delaying refunds and failing to keep promised timelines is unacceptable. I hope Myntra improves its refund process and customer support .
Worst experience. I ordered an item, and since the size did not fit, I returned it. The return was picked up by Myntra’s executive, but later I was informed that the item was “not received” and my refund was denied. As a customer, I have done everything from my side. What happens after pickup is completely under Myntra’s control, yet I was penalized for their internal issue. Very disappointing and unacceptable. This impacts trust.
I'm new to this app and I wanted to order some products but there's no cash on delivery available on my area I literally hate this please work on this behavior not every one satisfied with online payment
Sentiment summary
92%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)