Review Insights · Google Play
Mystery Matters
Playrix · 100,243 ratings · ★ 4.7
4.7
★★★★★
100,243 ratings
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Top complaints - extracted from 18 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
12 negative reviews mention this · 67% of all complaints
★★★★★ "Initially, as an advertisement for the game, I liked the idea and wanted to play it... but when I saw the storyline in the ads, where they always portray the father as a tyrannical criminal, I didn't like it and I wouldn't recommend it to m…" - Eshraq Ahmad
2
"play"
9 negative reviews mention this · 50% of all complaints
★★★★★ "even when you have proof from Google play that you made a purchase they won't honor it. you lose money." - Debbie Bills
3
"level"
3 negative reviews mention this · 17% of all complaints
★★★★★ "It is not a complete offline game app. After you play some level it needs to be download frequently, otherwise it is a good game app." - Babislin
4
"hard"
3 negative reviews mention this · 17% of all complaints
★★★★★ "pay to win game, In late game it becomes so hard to clear puzzle without buying any pack" - rehan hassan
5
"move"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Used to love the game, but, all the fun has been sucked out by making the match 3s too hard. 5-15 times to beat a regular? Up to 50 for a hard or super hard? Where's the fun in that? It means you cannot move forward, can't play the side gam…" - William Teach
6
"forward"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Used to love the game, but, all the fun has been sucked out by making the match 3s too hard. 5-15 times to beat a regular? Up to 50 for a hard or super hard? Where's the fun in that? It means you cannot move forward, can't play the side gam…" - William Teach
7
"move forward"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Used to love the game, but, all the fun has been sucked out by making the match 3s too hard. 5-15 times to beat a regular? Up to 50 for a hard or super hard? Where's the fun in that? It means you cannot move forward, can't play the side gam…" - William Teach
8
"play game"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Great game and storyline but it doesn't take long to get to impossible levels. Very Pay to play game once you get interested. it's not "FREE" when it takes 10 times to get thru one level - I'm at 2651 and it takes 10 or so times to move to …" - Deb Jacobs
📋 All 18 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
even when you have proof from Google play that you made a purchase they won't honor it. you lose money.
wanted access to google drive and google play. Red flag. Uninstalling.
Initially, as an advertisement for the game, I liked the idea and wanted to play it... but when I saw the storyline in the ads, where they always portray the father as a tyrannical criminal, I didn't like it and I wouldn't recommend it to my friends... Why do you want to instill the idea that the father is always the bad guy in children's minds? What are you trying to achieve with this?
you ask for help with a problem and there is no reply.
bugs in this game almost every week! you never get back what you actually lost as other progress or things are no longer there. this is for paid extras. avoid this same
Will not even download because like other apps that flood the plastered that advertise NO ADS, EVERY BAD REVIEW SAYS TO PLAY IT EITHER TAKES WATCHING A TON OF ADS OR PAYING!!!!! If I could skip even seeing this I would. I have never and will never download royal match either. it's just a simple game, I'm not trying to make you rich. I just want something to do while in the bathroom that is free. solitaire works and is free everywhere. go away. this isn't even a new or interesting game.
pay to win game, In late game it becomes so hard to clear puzzle without buying any pack
freezes, uninstalled
I contacted youse via the chat in the game about the event rewards I had not received, youse said the issue was resolved but it wasn't because I still didn't receive my rewards. I then opened a new conversation to tell youse and youse immediately closed the conversation as soon as I contacted about the missing rewards. Shocking customer service , very rude and still I'm left with this issue unresolved, I'm yet to receive the rewards I'm owed from the event. Wouldn't recommend.
реклама совершенно не соответствует игре, зря скачала, тупая копия home scapes
Used to love the game, but, all the fun has been sucked out by making the match 3s too hard. 5-15 times to beat a regular? Up to 50 for a hard or super hard? Where's the fun in that? It means you cannot move forward, can't play the side games. Up to level 3062, and just not interested anymore. The game should be fun, right? And I'm hoping by leaving reviews y'all will reconsider the horrible idea of making it so hard.
another game that has levels that are so hard to finish that you need boost or coins to add moves or both. I don't want to play games that aren't a challenge but these levels make the game completely unenjoyable. If you want people to play your game then the developer needs to rework these levels. I play games for relaxation and enjoyment not stress... even rewarded play won't get players to continue playing. Sad that these game developers are so money hungry. This game had potentiall...
This looks like a good game but it will not load.
now i remeber why i uninstalled this game, PAY TO WIN IS CHEATING! And i am not doing that. sheesh.
I can't play the game. I get to the "This is where you'll find your to-do list."But when I try to select it is doesn't do anything. I'm suck at the part of the game and can't move forward.
not open in cellphone heartbreaking 💔 😢
It is not a complete offline game app. After you play some level it needs to be download frequently, otherwise it is a good game app.
Great game and storyline but it doesn't take long to get to impossible levels. Very Pay to play game once you get interested. it's not "FREE" when it takes 10 times to get thru one level - I'm at 2651 and it takes 10 or so times to move to next level and only get few points to move forward in story. I very much enjoyed it when it took average effort - shame on you to call a game free when it's sooo difficult to move forward!!!!
Sentiment summary
95%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)