Review Insights · Google Play
MySudo - Identity Protection
Anonyome Labs, Inc · 3,210 ratings · ★ 4.0
4.0
★★★★★
3,210 ratings
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Top complaints - extracted from 56 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
11 negative reviews mention this · 20% of all complaints
★★★★★ "things arent very transparent regarding cancellation. they literally ban you from using the service ever again. they said cancellation should take a few days, in less than 24 hrs my account was closed and I'm locked out and can't get an ans…" - David DeAngelo
2
"phone"
11 negative reviews mention this · 20% of all complaints
★★★★★ "interfered with phone functionality ‼️calle would hang up while I tried furiously to try & answer phone unsuccessfully 😠" - George Gray
3
"support"
10 negative reviews mention this · 18% of all complaints
★★★★★ "I can't even start my own emails anymore. Something has happened to the point where I can't even report what's wrong through the app. It takes an entire day for support to respond through their website, and on top of that, I'm constantly de…" - Blue
4
"privacy"
9 negative reviews mention this · 16% of all complaints
★★★★★ "Does not support GrapheneOS. For an app that's geared towards privacy, I'm disappointed to see that it blocks GrapheneOS." - Louis Sandoval
5
"email"
9 negative reviews mention this · 16% of all complaints
★★★★★ "I can't even start my own emails anymore. Something has happened to the point where I can't even report what's wrong through the app. It takes an entire day for support to respond through their website, and on top of that, I'm constantly de…" - Blue
6
"does"
8 negative reviews mention this · 14% of all complaints
★★★★★ "can not open because MySudo does not support Graphene OS, which is more secure than standard Android. will not recommend." - Bold Fish
7
"number"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Not free. Doesnt give you a number." - Jennifer
8
"account"
7 negative reviews mention this · 13% of all complaints
★★★★★ "things arent very transparent regarding cancellation. they literally ban you from using the service ever again. they said cancellation should take a few days, in less than 24 hrs my account was closed and I'm locked out and can't get an ans…" - David DeAngelo
9
"work"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Customer service is awful. Ive contacted the email a dozen times trying to resolve an issue with account creation. The responses have been a constant runaround, and I can't get the app to work at all on an SG22 Ultra. FAQ page was also wort…" - Jared
10
"paid"
6 negative reviews mention this · 11% of all complaints
★★★★★ "FRAUDSTERS, they refuse service paid for if device is lost, and try to be sideways about it" - Theodore J. Stonich II
11
"google"
6 negative reviews mention this · 11% of all complaints
★★★★★ "when I searched Google for what I wanted and this popped up the one thing I wanted wasn't free like it said. if I could give 0 or negative stars I would instantly give it -5 stars" - William
12
"play"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Forced to pay via Google Play is ALMOST A DEAL BREAKER, as it doesn't work on GOS! No reason I can't pay directly & get APK via GitHub. Its a bit suspicious a "privacy/anonymity focused" service would require a Google account, since Google …" - Billy Blowme
📋 All 56 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
things arent very transparent regarding cancellation. they literally ban you from using the service ever again. they said cancellation should take a few days, in less than 24 hrs my account was closed and I'm locked out and can't get an answer to what their actual policy is because when I reached out to support to ask a question about uncancelling, they either didn't respond or locked my out of the account.
can not open because MySudo does not support Graphene OS, which is more secure than standard Android. will not recommend.
Not free. Doesnt give you a number.
interfered with phone functionality ‼️calle would hang up while I tried furiously to try & answer phone unsuccessfully 😠
Does not support GrapheneOS. For an app that's geared towards privacy, I'm disappointed to see that it blocks GrapheneOS.
Please don't ban GrapheneOS.
Tried to login after not using it for a while, and apparently my account was suspended for an unknown terms of service violation despite not using it. This implies a few things: 1. unclear rules, 2. inactivity apparently means you get banned, 3. they probably look at everything you do which defeats any privacy reasons to use this
FRAUDSTERS, they refuse service paid for if device is lost, and try to be sideways about it
cannot receive code for whatnot. please refund my purshase
bought $14 plan only able to create 1 sudo
Customer service is awful. Ive contacted the email a dozen times trying to resolve an issue with account creation. The responses have been a constant runaround, and I can't get the app to work at all on an SG22 Ultra. FAQ page was also worthless and redirects problems. I was about to buy a plan but now strongly recommend against this service. They dont care about your business.
when I searched Google for what I wanted and this popped up the one thing I wanted wasn't free like it said. if I could give 0 or negative stars I would instantly give it -5 stars
let my subscription lapse, then renewed recently. I appear to have paid 20 dollars for nothing because the app is demanding another dollar to add a phone number. if this is a glitch please fix. if this is intentional, then nobody should use this service
I am paying a yearly subscription for this app and I can't even open the app half the time. The app gets stuck on the "signing in" page for 2-3 minutes and then if I do get in, emails don't load either. I sent an email to support, the glitches stopped for like a day, and now they're back and I can't even open the app to reply. Please fix this asap or I will be cancelling my subscription. update: going down to 1 Star because after an update it still doesn't work 🤬 paying 20 dollars a year
Avoid this App. Since installing this App, I've been inundated with viruses and unsolicited Apps that I am not interested
Terrible. I have been enjoying using this app for years and loved it. Then, today they suspended my account without warning or explanation. I have done nothing wrong. I am a law abiding citizen. Now what am I supposed to do with my Amazon, eBay, and other accounts that use the phone number and email I had here? I would have recommended them until this. This is unacceptable.
says upgrade for phone number but already upgraded and still cant get a phone number.
They falsely claim protect privacy but explicitly declare they sell your data and deny installation on custom OS devices, as they loose control over their comma and data.
You can't send a text until ID verification. I was tricked, I paid for a service which was behind requirement for verification without knowing. I also wasted up to 15 minutes of my time with a useless setup. If I knew beforehand it was going to take that long just to send a text, it would have been fine. I'm glad I only paid £2 though before deleting this useless thing. If you just want to send a quick text, just do it online in a fraction of the time and cost.
Absolutely trash, even paying for a premium service the support is trash and they don't care about the service or what you want.
subscribed to the app and found out I could not use it within 30 seconds and canceled i cannot get a refund. I messaged support no response.
garbage
app does not allow on grapheneOS other google play store app does
Nonfunctional With GrapheneOS. The devs of this app exclude usage from more secure Operating Systems like Graphene. You can probably assume your data collected with the Play Integrity API is just being repackaged and sold.
the app has a lot of bugs, doesnt deliver messages you wait hours for messages to get through, and dont get any notifications.
I bought the subscription because I wanted a burner number for reservations and unimportant social media platforms. Unfortunately the number they gave me is recognized as a landline, not an actual mobile number and I'm unable to use it.
👎
Can't make other profiles even with paid plan
Tried to sign in but all I got was "Make sure this app is supported in my country (which it is) & that I have the app downloaded on Google Play (which it is). I'm not gonna email just because of this stupid thing. I don't even know why it does that, does it not support this phone version (Moto 2026)?
Does not give you a phone number. Paid for a phone number. I did not receive any phone number. Contacted their customer service 2 weeks ago and they still haven't responded to my query about not getting a phone number. This app does not work and has no tech support.
You are unable to receive messages or calls even with the premium. 💩
absolute trash
Band me for nothing
I DON'T NEED A BLOODY EMAIL!!! EMAILS ARE EASY TO MAKE!!! WHY WOULD I NEED THIS OVERPRICED APP FOR AN EMAIL?!!?!?!! Reply to dev; I did not say the emails cost anything. I simply asked why I would need an app for an email when it's easier to just make one. I got the app for the sole purpose of a number, but the plans are overpriced.
Suspended my account without an explanation. I sent an email asking about it, but they still haven't replied. Wouldn't recommend
Negative 10 stars. worst customer care. has not resolved subscription issue for two weeks now what a shame. Poor technical team and CTO lacks skills. They should shutdown the app. I tried upgrading my plan through the app. I don't know if money was paid. There is no way to find it out from the app if the transaction is completed and confirmed. My bank details are mentioned in the app so transactions should occur smoothly through the app. Now I keep replying to their support team through email.
So buggy!!! They are always updating it and it constantly has new bugs. Their latest is the worst... Then rather than trying to solve they will blame it on your phone. Do not get started with them... I am in too deep and it's hard to unwind. They used to be so good but now it's pretty terrible and causes lots of headaches... It is a goal for my to find an alternative. The fact that they say they are privacy oriented yet required Google or Apple is wild.
UK prices are more than double the US prices - and this is why I am uninstalling. For example, Sudo Pro is $4.99 in the US but £9.99 in the UK. (That's $13.39 USD) and Sudo Max is $14.99 in the USA but £29.99 UK (That's $40.21 USD). Just not worth the price.
Keeps getting worse. I'm deleting my account, but I was appalled to find out that I have to send an email to *request* account deletion, on a privacy app! Signal just let's you do it no questions asked and no hoops to jump through.
lags when generating email
warning!!: if this thing isn't a data breach idk what is the tabs on certain things are not working on the app and ik that if any debugger looked at this app and tried it they would ask for a job
horrid cant even receive a text trash app
most awful app made
this used to be a great privacy tool now it's so full of upsells when it used to be free and features that don't work it sucks. looking for a new option. can't even use with Twilio or any similar service. that's what was useful before.
Does not work on GrapheneOS because it uses the Play integrity API. Thought this was supposed to be a privacy app. :/
I can't even start my own emails anymore. Something has happened to the point where I can't even report what's wrong through the app. It takes an entire day for support to respond through their website, and on top of that, I'm constantly dealing with unstable connections whenever I'm on a call.
slow!
Can't import old profile without previous device.
Forced to pay via Google Play is ALMOST A DEAL BREAKER, as it doesn't work on GOS! No reason I can't pay directly & get APK via GitHub. Its a bit suspicious a "privacy/anonymity focused" service would require a Google account, since Google is anything but private/anon!🤔 VoIP #'s work well, though even on my normal phone I often don't get text notifications until I open the app.🙄 If it didn't require a GA & could be setup on GOS, I'd give it 5 stars. When another app does so I'll be switching!
Not very useful to me, they do not have a Linux client.
+ 6 more in the clipboard copy
Sentiment summary
75%
Positive (4-5★)
5%
Neutral (3★)
21%
Negative (1-2★)