Review Insights · Google Play
MySynchrony
Synchrony · 66,439 ratings · ★ 4.5
4.5
★★★★★
66,439 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
5 negative reviews mention this · 24% of all complaints
★★★★★ "can't log into my bank account from this app. keeps asking for my company. chose synchrony. have it the account number.. it just takes me to the website. I wanted to use the website I would go to the website. pointless." - Matt Naffziger
2
"working"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Why cant it be opened? I'll need to pay my bill soon. Won't be able to if the app isn't working. I expect no late fees if that's the case!" - Teresa Dodson
3
"update"
3 negative reviews mention this · 14% of all complaints
★★★★★ "nice update, app still not loading...." - BullShark
4
"loading"
3 negative reviews mention this · 14% of all complaints
★★★★★ "nice update, app still not loading...." - BullShark
5
"screen"
3 negative reviews mention this · 14% of all complaints
★★★★★ "app is slow and freezes with permanent loading screen on android fold 7." - russell nash
6
"hasn"
3 negative reviews mention this · 14% of all complaints
★★★★★ "After the update, this app is not working. It hasn’t allowed me to enter my credit cards. I type in my username, I enter my password, and it says they are invalid. It was working perfectly before the update. It’s a shame that you ruined it." - Bomber Man
7
"been"
3 negative reviews mention this · 14% of all complaints
★★★★★ "app hasn't been able to open since the last update. keeps stating that it is aware of the problem and they are working on it. Working on it for 3 weeks?" - Teig Stanley
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
it is always having problems won't let me open it half of the time
Why cant it be opened? I'll need to pay my bill soon. Won't be able to if the app isn't working. I expect no late fees if that's the case!
nice update, app still not loading....
can't log into my bank account from this app. keeps asking for my company. chose synchrony. have it the account number.. it just takes me to the website. I wanted to use the website I would go to the website. pointless.
unstable crashes
they purposefully make the app clunkly so its hard to pay them
app is slow and freezes with permanent loading screen on android fold 7.
After the update, this app is not working. It hasn’t allowed me to enter my credit cards. I type in my username, I enter my password, and it says they are invalid. It was working perfectly before the update. It’s a shame that you ruined it.
app hasn't been able to open since the last update. keeps stating that it is aware of the problem and they are working on it. Working on it for 3 weeks?
the app is not user friendly for cd account. please fix it.
continuous issues logging in.. make sure you have your card because you have to manually enter everything numerous times
App updated, and biometric login no longer works. Not happy...
won't log in it's been about a month
required re-register every time log in.
App just shows a blue screen and can't do anything else. Please fix or I will stop paying my bill.
Hasn't worked in months
Can't screen capture payment confirmation. Please fix. Edited 2/6/2026: More than a month later and the screen capture function is still broken. Please FIX it. Edited 3/20/2026 - another 6 weeks later and the screen capture functionality is still broken! Please FIX it. 5/1/2026 - Another month went by and they still didn't fix the screen capture issue (can't take a screenshot of the payment confirmation screen) so lame.
Always having trouble with loading my account
The app has gotten way better but synchrony is trash, out of nowhere they cut my limit by more then half with no explanation, I have been late on one account but that was after medicaid said they were going to pay the balance and never did. I do not recommend them, you are better off getting credit cards with chase
login issues
most annoying APP/BANK ever, as soon as I finish to pay, I will cut any tie with this Bank. Always asking what type of account do I have, is annoying, always have to sign in. Looking forward for the day I finish with this Bank.
Sentiment summary
89%
Positive (4-5★)
1%
Neutral (3★)
9%
Negative (1-2★)