Review Insights · Google Play
NA-KD - Shop Fashion Online
NA-KD Tech · 1,002 ratings · ★ 3.9
3.9
★★★★★
1,002 ratings
🎯 Build a better version
Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"crashes"
5 negative reviews mention this · 19% of all complaints
★★★★★ "App consistently crashes. Homepage never loads. Messaged them on IG but no response concerning it. Can't really reach them any other way because their website won't load." - Brittney Phillips
2
"order"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Would not recommend. 6 weeks for a refund and still waiting. 2 weeks for delivery from purchase. 3 weeks for Evrir drop off to return to Na-Kd. 3 weeks for a refund still waiting. The clothes were big and very poor quality. The previous ord…" - M J
3
"working"
4 negative reviews mention this · 15% of all complaints
★★★★★ "it stopped working" - Lin J
4
"keeps"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Can't see the USD currency conversion in the app nor is there an option. Keeps saying they do not ship to my area. I live in California." - Bethani Kirton
5
"does"
3 negative reviews mention this · 12% of all complaints
★★★★★ "does not show money in american currency." - My opinion may influence you
6
"cannot"
3 negative reviews mention this · 12% of all complaints
★★★★★ "The app does not fit properly on the Google Pixel 9 pro XL's screen. I cannot access the search menu, or apply filters etc. anymore as they are at the very top of the screen, which makes the app impossible to use. It's a shame as this is on…" - Lorenza Cocco
7
"website"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Update has gone terribly wrong. cannot see my favourites, my orders, my account. cannot access settings. everything shown in sek. have to use the website now. please look at the app urgently!" - Angela Beech
8
"been"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Recently the app have been crashing a lot and no matter what I did could not fix the issue." - Simin J777
9
"crashing"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Recently the app have been crashing a lot and no matter what I did could not fix the issue." - Simin J777
10
"payment"
3 negative reviews mention this · 12% of all complaints
★★★★★ "I do love clothes and will order more just on website. The app keeps crashing and I've had too many problems with payment." - Q Foss
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
does not show money in american currency.
always defaults to local post office delivery and NEVER home address. settings are set to home address and overrides every single time...drives me nuts!!
Would not recommend. 6 weeks for a refund and still waiting. 2 weeks for delivery from purchase. 3 weeks for Evrir drop off to return to Na-Kd. 3 weeks for a refund still waiting. The clothes were big and very poor quality. The previous order 2 years ago the dress were unshrank fabric and as soon it was washed the dress shrank. Would not be returning.
it stopped working
Update has gone terribly wrong. cannot see my favourites, my orders, my account. cannot access settings. everything shown in sek. have to use the website now. please look at the app urgently!
Why is it that most online stores delivers to a lot of countries but not any country in the balkans? No slovenia, croatia or anything but italy and austria which is right next to us is working? Really weird.
Horrible app. The shoppi experience is also horrible. It's been over a week since i placed my order. It is stuck with no update whatsoever. The customer service is also incompetent. They don't reply to requests. I will never shop here again.
No thank you.
App consistently crashes. Homepage never loads. Messaged them on IG but no response concerning it. Can't really reach them any other way because their website won't load.
Cannot register and does not respond to searches. Unusable
Very bad False advertisement on discount codes.
App keeps crashing
I love na-kd but this is the worst app. It constantly crashes and I lost all my items in my bag after the app bugged at checkout.
Can't use store credit in app.
Unable to check out. Failed several times.Screen freezes each time after I press "order against payment". Have tried everything from clearing the cache to uninstalling. Nothing is working.
It is a pity that this app has several bugs and it crashes every now and then. I had to finally uninstall. :( I hope the bugs get resolved soon.
Hello I downloaded the app but it's not working. Everytime I open it, it gives off an error message and to try again but it keeps happening over and over again.
The app does not fit properly on the Google Pixel 9 pro XL's screen. I cannot access the search menu, or apply filters etc. anymore as they are at the very top of the screen, which makes the app impossible to use. It's a shame as this is one of my favourite brands. Please fix this!
Recently the app have been crashing a lot and no matter what I did could not fix the issue.
Doesn't work when I connect my phone via ethernet, only app that doesn't work for me connecting this way
Can't see the USD currency conversion in the app nor is there an option. Keeps saying they do not ship to my area. I live in California.
I do love clothes and will order more just on website. The app keeps crashing and I've had too many problems with payment.
The prices are not display pounds and its only showing American English
Gets really slow or crashes after browsing products a bit.
The app crashes frequently, lost all my saved items, and videos of items just freeze. Although it says it accepts AMEX, I've never been able to actually pay with AMEX which is annoying, the payment process on this app is so frustrating. They also do not offer free returns.
Good app untill you need to pay
Sentiment summary
65%
Positive (4-5★)
13%
Neutral (3★)
22%
Negative (1-2★)