Review Insights · Google Play
NAB Mobile Banking
NAB · 72,087 ratings · ★ 4.6
4.6
★★★★★
72,087 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
6 negative reviews mention this · 21% of all complaints
★★★★★ "won't let me update the app at all, useless" - Lindsay Joyce
2
"phone"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Yeah doesn't work on most phones now I'm not buy a new phone to run your app I just go online instead. you know on the same phone that the app doesn't work on. pathetic.... fix it or I'm changing banks." - Master Macca88
3
"dark"
4 negative reviews mention this · 14% of all complaints
★★★★★ "hate the new update. Needs a dark/night mode option to bright." - Emma
4
"banking"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Jun 26 - App and Bank overall continually goes down hill, virtual assistent AI is trash, wait times for real bankers are DAYS, I AM A premier banking customer and the service by staff are is also sub par, i wil be taking my business elsewhe…" - GlengineerE36
5
"years"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Terrible Service on All aspects, beeb with NAB for 20 odd years, 132265 is hopeless, NAB App is totally Useless been trying to connect by tele and the App for over hours, finally had to get to NAB branch at Narellan!" - Kenneth Chong
6
"been"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Terrible Service on All aspects, beeb with NAB for 20 odd years, 132265 is hopeless, NAB App is totally Useless been trying to connect by tele and the App for over hours, finally had to get to NAB branch at Narellan!" - Kenneth Chong
7
"mode"
3 negative reviews mention this · 10% of all complaints
★★★★★ "hate the new update. Needs a dark/night mode option to bright." - Emma
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Jun 26 - App and Bank overall continually goes down hill, virtual assistent AI is trash, wait times for real bankers are DAYS, I AM A premier banking customer and the service by staff are is also sub par, i wil be taking my business elsewhere in 2027. Jan 20 161%battery usage, this is still going over 12months - 180% baterry usage today I havent even opened the app - will be moving banks in 2020 it is simply unworkable. SORT IT OUT Still NOT FIXED , FIND ANOTHER BANK, I WILL BE 13 Jan 2020
won't let me update the app at all, useless
Thieves all they do is steal your money
app stop working for the OPPO reno 5G unfortunately, was a good app for the time I had it.
Yeah doesn't work on most phones now I'm not buy a new phone to run your app I just go online instead. you know on the same phone that the app doesn't work on. pathetic.... fix it or I'm changing banks.
it kept giving weird cacha errora.
Worst compatibility.
I hate the new app format in the recent updates. It looks and feels horrible.
Terrible Service on All aspects, beeb with NAB for 20 odd years, 132265 is hopeless, NAB App is totally Useless been trying to connect by tele and the App for over hours, finally had to get to NAB branch at Narellan!
hate the new update. Needs a dark/night mode option to bright.
rubbish
Really bad
too slow to clear centrelink payment 😭😭😭
App usually works fine and as expected. However I received an update today that allowed "new customisation" to make the app "work better for me" and I was initially very excited to customise my app! Unfortunately the customisation still does not include dark mode. We really need dark mode in this day and age, so many people suffer migraines etc from a white screen. Please help us and add dark mode asap. Thank you!
Absolutely sick to death of haveing to update NAB banking, cost me a new phone last time what is it going yo cost me this time.
Broken
Not available on my device.. Seriously, my phone is a Huawei Nova 5t. It's an android bought just over 5 years ago. In a word of online banking and checking my account balance, I stuck! Not a happy customer.
I have been using this app for several years and the last few years, I have to reload it every time I use it if I want to access quick balance
constantly hacked
Have a NAB. Can see my accounts. Great Have a NAB car loan, powered by Plenti. I understand this is a third party lender but I can't see the car loan in my app with my other accounts. The car loan was through NAB. Approved by NAB and there is no way to see my loan unless I search for it every time I open the app. Now i can't update my direct debit details because I can't receive SMS verification through plenti even though I've updated with NAB. Horrible app. Horribly messy.
Terrible still cant open or install Terrible still cant install or open
Add a dark theme!
app no longer compatible with my phone
no good
cannot find where my reward points are.
it's 2026 and still no dark mode
hard to follow
Would be nice if it detected device orientation and adjusted to match. I always use my tablet in landscape orientation so for this app to only have a portrait option is very annoying.
searching for payments is so hard. the display just gives you a code for the payment, nothing about the receiver or sender name or description. It's so frustrating. It makes it really hard to know if you've been scammed cus all the payments just have a random code and not the standard identity info you need in words. please update!
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)