Review Insights · Google Play
NAB Mobile Banking
NAB · 70,592 ratings · ★ 4.6
4.6
★★★★★
70,592 ratings
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Top complaints - extracted from 60 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"phone"
22 negative reviews mention this · 37% of all complaints
★★★★★ "this is terrible that this app is not available to all phones been a nab user for years...ďisgußting work nab" - Fiona king
2
"compatible"
14 negative reviews mention this · 23% of all complaints
★★★★★ "but compatible with my mobile 😡😡" - A Google user
3
"longer"
14 negative reviews mention this · 23% of all complaints
★★★★★ "Very poor the app now no longer works on my tablet" - Barry O'Brien
4
"update"
11 negative reviews mention this · 18% of all complaints
★★★★★ "Can't update on my phone anymore" - Ippo Jaja
5
"bank"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Used this app for many years - very streamlined - until I got a message to update it. Now it refuses the app on my Android phone. Obviously the bank cannot spend any of the $$Billion profits on good IT, so bye bye NAB!" - jaya
6
"work"
7 negative reviews mention this · 12% of all complaints
★★★★★ "this is terrible that this app is not available to all phones been a nab user for years...ďisgußting work nab" - Fiona king
7
"android"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Used this app for many years - very streamlined - until I got a message to update it. Now it refuses the app on my Android phone. Obviously the bank cannot spend any of the $$Billion profits on good IT, so bye bye NAB!" - jaya
8
"device"
7 negative reviews mention this · 12% of all complaints
★★★★★ "tried to update but couldn't, so I uninstalled the app to find my device isn't capable of running the app." - Trevor Silcox
9
"works"
6 negative reviews mention this · 10% of all complaints
★★★★★ "one should not change something that works." - mistythebest
10
"other"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Once again and months later I guess the issues where my statement says Atmx ATMs showing up as NAB ATMs located at say Fairfield Gardens Shopping Centre and Arana Hills in Brisbane, won't be fixed or ignored like other issues I reported, as…" - K V
11
"account"
6 negative reviews mention this · 10% of all complaints
★★★★★ "ID verification has become a persistent issue that I haven't been able to resolve. The in-app process consistently fails after uploading my license. I visited a NAB branch yesterday and confirmed my details are correct. I'd love to keep usi…" - Ryan
📋 All 60 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
this is terrible that this app is not available to all phones been a nab user for years...ďisgußting work nab
Can't update on my phone anymore
The fingerprint scanner is so bad that I couldn't even remove it from my profile because it wouldn't scan my thumb properly which is required to remove it, so I ended up having to uninstall and reinstall the app to get rid of it!
ID verification has become a persistent issue that I haven't been able to resolve. The in-app process consistently fails after uploading my license. I visited a NAB branch yesterday and confirmed my details are correct. I'd love to keep using the app but this is a real barrier to accessing my accounts, and I'm not sure what else I can do on my end.
one should not change something that works.
no dark mode. awful UX
but compatible with my mobile 😡😡
unable to update and use
i can not open it in 3 years
stop changing your mind just to make yourself feel important. every time you blighters update you make it worse !
Used this app for many years - very streamlined - until I got a message to update it. Now it refuses the app on my Android phone. Obviously the bank cannot spend any of the $$Billion profits on good IT, so bye bye NAB!
tried to update but couldn't, so I uninstalled the app to find my device isn't capable of running the app.
Very poor the app now no longer works on my tablet
Once again and months later I guess the issues where my statement says Atmx ATMs showing up as NAB ATMs located at say Fairfield Gardens Shopping Centre and Arana Hills in Brisbane, won't be fixed or ignored like other issues I reported, as template responses blaming me, making false promises etc are not investigating and fixing issues. (The actual owners of the ATMs, atmx ignored my feedback several times which means they don't care)
It doesn't answer my questions.
unable to update on my phone
App worked fine until the new update. Now I'm told the app is not compatible with my phone?!? My other bank app works, why not yours?!? You take away the tellers, you modify the branches to make them less practicle, now the app. An account I've had with you for over 20yrs?? You need to correct this lack of accessibility. If you claim it's for security, incorrect other "secure" apps work on my phone. When coding the app, obvious mistakes were made. Fix it, you can. Or don't push update.
Hi, I can't use this app on my galaxy S9. Is there anyway to make it compatible?
no longer compatible??? what a joke terrible customer service in this respect not happy at All
So now it is not compatible suddenly with my S9+ running Android 10. No I am not going to buy a new phone. Idiots. Westpac app works ANZ app works So why not NAB ?? There is nothing wrong with what I am running and there are thousands of people out there running the same. And further to this, how many people out there only have a mobile phone, no access to a Laptop or PC. !!
Enjoyed the app til it became incompatible with my phone. my phone still out competes most flagship phones... but no. Toss it away. Ridiculous.
would not recommend this bank or app , major issues of them removing money they are not entitled to and gaslight you and do things to your account then after making a high end complaint your money magically seems to reaper down right discussing actions and behaviour i got yesterday
The account no on the first page does not display the whole account no; missing out the last digit. This has caused me much headache.....can you fix it?
Does not work
cant bank on my phone any more??? says its not compatible any more, thanks nab
Won't work on my phone anymore. A message saying contact the developers. Where do I contact them? Is was a great App. Used it all the time. May have to change banks as I NEED the App. I have a Samsung S9+ phone and it still works fine.
This app worked perfectly and now not compatible with my android phone. It worked perfectly before why change it. I'm not wasting money on a new phone as I don't need one every other app works. You need to fix the app as it was. I need to do my banking with ease. Do something. I have also done everything they sent me. Still doesn't work. Nab You need to look after your customers. My rating is 0 stars.
No longer compatible with my phone. I won't be buying a new phone to do my banking. Time for a new bank
Changing banks as this app is no longer available on my phone and im not buying a new phone just for nab.
app has worked fine for years. now it needs an update and when I try to update it I get a message saying my device is no longer supported. My phone is only a few years old and was top of the line when I bought it so this is very frustrating. They should either update the app to use older phones (I'm not buying a new phone over one app) or they should just allow us to use an older version of the app without updating, rather than making the update block the app on our phone.
useless app it wont run on my phone anymore Huawei p30
very bad. too complicated
fix the app it's not compatible with my phone
it won't let me down load the app for my phone 😡
not good. I can't upgrade
not compatible, what a joke. what are you doing Mr NAB ?????
What have you broken in this It will no longer open the app just says uh oh try later
no longer compatible with my phone. will have to switch banks.
no longer compatible with my device 🙄
wont work on my phone. it used to
recent update made the app incompatible, now I'm stuck with the slow loading browser
I am forced to upgrade my otherwise perfectly functioning phone just to download the app
No longer able to use this on my phone. Disappointing. Unreasonable update forcing users to change phone. Silly move.
Dark mode in app when?
No longer able to use, device not capable. had to delete app. very disappointing as have no problem with my other bank app.
Since April 2026, it is no longer compatible with my device. Please fix it
How stupid to make it incompatible with older OS, not even that old! Will you pay me to buy a new phone each time you do this?
my device can no longer connect to the app
cannot log into other account
Absolutely piss poor effort. latest update did not include a complete android phone update I have the HUAWEI P30, and now I have lost access to my accounts. will be closing down and switching to a more competent bank
+ 10 more in the clipboard copy
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)