Review Insights · Google Play
Nando's UK - Order Now
Nando's UK · 53,226 ratings · ★ 4.8
4.8
★★★★★
53,226 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
5 negative reviews mention this · 23% of all complaints
★★★★★ "Codes emailed to you doesn't work so you can log in. Only minority of the time it works." - Jerico J
2
"order"
5 negative reviews mention this · 23% of all complaints
★★★★★ "Logs out after new update, just aa I am ready to order. Email takes longer than 30 seconds to send,so an endless loop of can't log in and now unable to access. I eventually got a code and due to it being late,my account got locked. 1 week l…" - Mal Taylor
3
"chicken"
3 negative reviews mention this · 14% of all complaints
★★★★★ "They ran out of chips. Give them two stars because they have not yet run out if chicken." - Michael and Winnie Moors
4
"doesn"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Codes emailed to you doesn't work so you can log in. Only minority of the time it works." - Jerico J
5
"doesn work"
3 negative reviews mention this · 14% of all complaints
6
"nandos"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Logs out after new update, just aa I am ready to order. Email takes longer than 30 seconds to send,so an endless loop of can't log in and now unable to access. I eventually got a code and due to it being late,my account got locked. 1 week l…" - Mal Taylor
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Logs out after new update, just aa I am ready to order. Email takes longer than 30 seconds to send,so an endless loop of can't log in and now unable to access. I eventually got a code and due to it being late,my account got locked. 1 week later. Account unlocked, go to order, Account needs verifying again, 30 second time limit 5 minute wait for email. Thanks Nandos, but no thanks from now on.
slow
Constantly reminding you to spend over £50 for a meal for two that comprises pre cooked chicken, microwave rice and Mc Cains chips. Better off elsewhere.
Today it wouldn't work for me, no matter what I did; restarting my phone, reinstalling the app, using Google to try and sign in instead of manually typing my info in, it would always say it wasn't able to sign in and to try again later. I had to order at the till..
Rubbish app, doesn't work, doesn't send code to phone, waste of time
load alot
Doesn't work on Android since the update. It doesn't let you select your spice level.
Please have option for out of stock and order history when ordering from the app.
Wandsworth Southside unaccomodating.
cant process payments properly. My bank wants me to confirm the transaction. I minimise the app so I can open my bank app. I confirm the payment on the bank app. I swap over to nandos app. 'oops we couldnt process the payment'. I had to go order at the counter, using the same card. Had no problems there
app refuses to acknowledge my address which mean it's pointless
the app was very slow and crashed multiple times
can't login in using Google, therefore can't login to my nandos account
shite payment had to refresh
i have unsubscribed from their marketing emails like 3 times. regretting ever going
there is always a problem with this app
They ran out of chips. Give them two stars because they have not yet run out if chicken.
Codes emailed to you doesn't work so you can log in. Only minority of the time it works.
difficult log ing in
Wasn't over keen on this app. Got to the end of the order and decided to join the rewards scheme. When I decided not to I completely lost my order and had to go back to the beginning
Never let's me log in usually. the email pass codes never work
the price for the amount of chicken you get is ridiculous. They use baby chickens.
Sentiment summary
98%
Positive (4-5★)
2%
Neutral (3★)
0%
Negative (1-2★)