Review Insights · Google Play
National Bank of Canada
Banque Nationale du Canada · 54,065 ratings · ★ 4.7
4.7
★★★★★
54,065 ratings
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Top complaints - extracted from 11 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bank"
5 negative reviews mention this · 45% of all complaints
★★★★★ "I got a estate from my dad.so I went with a check TD bank paid off my truck no problem and they made me a check for my balance $63000they never froze my account. then I went to national bank where ive being a client for many years in moncto…" - Mike Hebert
2
"account"
4 negative reviews mention this · 36% of all complaints
★★★★★ "I got a estate from my dad.so I went with a check TD bank paid off my truck no problem and they made me a check for my balance $63000they never froze my account. then I went to national bank where ive being a client for many years in moncto…" - Mike Hebert
3
"problem"
3 negative reviews mention this · 27% of all complaints
★★★★★ "I got a estate from my dad.so I went with a check TD bank paid off my truck no problem and they made me a check for my balance $63000they never froze my account. then I went to national bank where ive being a client for many years in moncto…" - Mike Hebert
4
"years"
3 negative reviews mention this · 27% of all complaints
★★★★★ "I got a estate from my dad.so I went with a check TD bank paid off my truck no problem and they made me a check for my balance $63000they never froze my account. then I went to national bank where ive being a client for many years in moncto…" - Mike Hebert
5
"credit"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Extremely Disappointed Experience with National Bank of Canada: Frozen Accounts, Zero Communication, No Resolution. I opened a chequing account, LOC, and credit card after full verification and approval. Two weeks later, my accounts were fr…" - Kevin Bhadiyadra
6
"customer"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Extremely Disappointed Experience with National Bank of Canada: Frozen Accounts, Zero Communication, No Resolution. I opened a chequing account, LOC, and credit card after full verification and approval. Two weeks later, my accounts were fr…" - Kevin Bhadiyadra
7
"technical"
3 negative reviews mention this · 27% of all complaints
★★★★★ "constant technical issues disabling access to the accounts" - Katherine L-M
8
"access"
3 negative reviews mention this · 27% of all complaints
★★★★★ "constant technical issues disabling access to the accounts" - Katherine L-M
9
"bill"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Mobile App missing basic banking functions- no notifications for transactions even for major transactions. Missing statement notifications like when new statement is available, when they bill is due etc. Its the bare minimum for day to day …" - Sree Charan
📋 All 11 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I got a estate from my dad.so I went with a check TD bank paid off my truck no problem and they made me a check for my balance $63000they never froze my account. then I went to national bank where ive being a client for many years in moncton they couldn't deposit my check without freezing it.i drove 200 milles total that day because you guys closed the bouctouche branch. but richibuctou national could due it. If I got to burn 80 bucks gas to deposit a check.i think it's time go to TD bank
Extremely Disappointed Experience with National Bank of Canada: Frozen Accounts, Zero Communication, No Resolution. I opened a chequing account, LOC, and credit card after full verification and approval. Two weeks later, my accounts were frozen without notice. I visited the branch multiple times and contacted customer service repeatedly, but got no explanation or resolution. I am still waiting for NBC to resolve this issue.
constant technical issues disabling access to the accounts
they'll spam you with garbage emails you can't deactivate. After years of erasing them, I turned the app upside, found the place mentioning "tips and tricks emails" and it can't be disabled, it's part of the terms and conditions. so I blocked all emails from them. if that ends up being a problem, I'll close my 20+ year old credit&debit and move to another bank that won't waste my time deleting mandatory corporate bs&publicity ( and agenda pushing ) aimed at the mentally challenged.
Mobile App missing basic banking functions- no notifications for transactions even for major transactions. Missing statement notifications like when new statement is available, when they bill is due etc. Its the bare minimum for day to day banking Edit: Your doesn't have the basic notification feature and please don't guide me to the basic FAQ. I contacted the customer support line was on call for 55 min only to get an answer, sorry those notifications are not avaliable.
The app is not user-friendly at all, and the bank behind it is as unreliable and unprofessional as can be, and this is an overstatement. Do yourself a huge favor and keep away... unless you like having headaches and like to waste your energy and time following up on each fee that spawns into your account out of nowhere. Worst decision ever.
this bank is the most garbidg bank in the world I had 300000 in my bank they basically left me homeless and on the streets for like 1 month because I could not access my money and they would not give me any reason wen I did get to use my money they shut my account down after I used all my money for no reason if I could give 0 review I would
Frequently showing a technical problem error when trying to pay a bill.
apo crashes often, cannot log in almost every week so very annoying when a bill payment or etranfser must be done with no access to my funds. their customer service is also terrible, not accessible 24/7. wish I could rate zero stars ** update March 8: app not functioning, again technical issues message **
I am very unsatisfied :(((
I'm traveling, and the process of an unplanned update to my Credit card , is giving me a hard time ... The new card was shipped home , but I'm half way across the planet . And now my current card is now refused online ... But you were notified that I was traveling for 3 months , with the APP. ... OK I can understand this "automatic and within the two months before expiration" . But my card was valid until 03/29 THREE MORE YEARS 🤔😠
Sentiment summary
94%
Positive (4-5★)
3%
Neutral (3★)
3%
Negative (1-2★)