← Intelligence hub
Review Insights · Google Play

National Bank of Canada

Banque Nationale du Canada · 53,601 ratings · ★ 4.7

4.7
★★★★★
53,601 ratings
5 ★
41,749 (78%)
4 ★
8,529 (16%)
3 ★
1,526 (3%)
2 ★
448 (1%)
1 ★
987 (2%)
🎯 Build a better version

Top complaints - extracted from 10 negative reviews

Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.

1
"technical"
3 negative reviews mention this · 30% of all complaints
★★★★ "Frequently showing a technical problem error when trying to pay a bill." - Gee Dalembert

📋 All 10 negative reviews

Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").

★★★★ Adrian Tonderys 4/13/2026 v5.40.0
this bank is the most garbidg bank in the world I had 300000 in my bank they basically left me homeless and on the streets for like 1 month because I could not access my money and they would not give me any reason wen I did get to use my money they shut my account down after I used all my money for no reason if I could give 0 review I would
★★★★ Gee Dalembert 3/13/2026 v5.38.0
Frequently showing a technical problem error when trying to pay a bill.
★★★★ Kristina 3/8/2026 v5.38.0
apo crashes often, cannot log in almost every week so very annoying when a bill payment or etranfser must be done with no access to my funds. their customer service is also terrible, not accessible 24/7. wish I could rate zero stars ** update March 8: app not functioning, again technical issues message **
★★★★ Krausz Robert 2/18/2026 v5.37.0
I am very unsatisfied :(((
★★★★ :Wade-barry :Dallaire. 1/20/2026 v5.35.0
Get rid of Digital ID.. apps are useless control
★★★★ Mouraux Xavier 1/19/2026 v5.21.2
it doesn't work anymore on my phone because it's too old apparently. why should I change my phone that work perfectly because that app can't handle it. it was fine before. this is a big waste again.
★★★★ Dan Timokhin 1/11/2026
A technical problem prevents us from processing your request. Well, a technical problem prevents me from rating more than 1 stars. Absolutely awful app. That's why I send my money to other banks ASAP
★★★★★ Earl Yeo 3/7/2026 v5.38.0
I'm traveling, and the process of an unplanned update to my Credit card , is giving me a hard time ... The new card was shipped home , but I'm half way across the planet . And now my current card is now refused online ... But you were notified that I was traveling for 3 months , with the APP. ... OK I can understand this "automatic and within the two months before expiration" . But my card was valid until 03/29 THREE MORE YEARS 🤔😠
★★★★★ Taz 2/5/2026 v5.17.0
unable to open app as it freezes on the logo page. I have uninstalled, updated my ph and reset the phone ...other apps are ok.
★★★★★ Steve O (ccrashh) 1/10/2026 v5.26.1
All of a sudden, can't log in using the app. it says it can't verify my account. but I can log into the website with the same username and password. So the app is, of course, broken.

Sentiment summary

94%
Positive (4-5★)
4%
Neutral (3★)
3%
Negative (1-2★)

✓ Strong positive sentiment - clone path is harder, users like the existing app.