Review Insights · Google Play
Nationwide Banking App
Nationwide Building Society · 196,951 ratings · ★ 4.4
4.4
★★★★★
196,951 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"nationwide"
7 negative reviews mention this · 35% of all complaints
★★★★★ "The new Nationwide app does not add up the total spent money for the credit card until pending transactions are cleared, so you do not know how much you have spent. No other bank does this, can you please fix the app?" - Roberts Bruzs
2
"card"
5 negative reviews mention this · 25% of all complaints
★★★★★ "still waiting 3 months on for my card reader!!!! despite using the system and phoning it in ???" - Craig sif
3
"money"
5 negative reviews mention this · 25% of all complaints
★★★★★ "There should be instant live notifications like money in out, as other banks apps do" - Naveed Ahmad
4
"notifications"
3 negative reviews mention this · 15% of all complaints
★★★★★ "There should be instant live notifications like money in out, as other banks apps do" - Naveed Ahmad
5
"other"
3 negative reviews mention this · 15% of all complaints
★★★★★ "There should be instant live notifications like money in out, as other banks apps do" - Naveed Ahmad
6
"credit"
3 negative reviews mention this · 15% of all complaints
★★★★★ "The new Nationwide app does not add up the total spent money for the credit card until pending transactions are cleared, so you do not know how much you have spent. No other bank does this, can you please fix the app?" - Roberts Bruzs
7
"credit card"
3 negative reviews mention this · 15% of all complaints
★★★★★ "The new Nationwide app does not add up the total spent money for the credit card until pending transactions are cleared, so you do not know how much you have spent. No other bank does this, can you please fix the app?" - Roberts Bruzs
8
"online"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Every time I click on a Nationwide notification to confirm an online transaction, it says I need to reinstall the (up to date) app. Opening the app manually allows the transaction to be authorised" - Doris Evans
9
"payment"
3 negative reviews mention this · 15% of all complaints
★★★★★ "The app is fine for just viewing your account but it's absolutely terrible when you want to make a payment online. Sometimes you have to try to make the payment several times. I've even had to give up and use my credit card at times. Ridicu…" - Jo Stanser
10
"times"
3 negative reviews mention this · 15% of all complaints
★★★★★ "The app is fine for just viewing your account but it's absolutely terrible when you want to make a payment online. Sometimes you have to try to make the payment several times. I've even had to give up and use my credit card at times. Ridicu…" - Jo Stanser
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
There should be instant live notifications like money in out, as other banks apps do
The new Nationwide app does not add up the total spent money for the credit card until pending transactions are cleared, so you do not know how much you have spent. No other bank does this, can you please fix the app?
why do I need to make more space when the update is just replacing what I have
Can't get anything from nationwide on my phone
I am sick and tired of these predescribed questions. You ask a question and you are directed to 4 or more sites that are irrelevant to the question you want to ask. PLEASE stop sending your clients around and round your site. I have had enough of your evasive behaviour. I would also appreciate if I telephone that I speak to someone who asks me questions and then redirects to someone else and then I have to repeat myself.
Won't let me download the app
just how many times must I approve 1 payment?
can't view pin when needed
07/05/2026 UPDATE VERSION 85.02 - "You can now hide payment references so they won't appear in your transaction list" DOES NOT EXIST. There is no option to hide transactions within the app. Even after I raised this error & concern with the Nationwide help via the app chat option and deleted and reinstalled the app this has not been resolved. PLEASE FIX ASAP
notifications don't work on android version on their app.
it's 2026 and you can't provide instant notifications of spending or receiving money. wake up nationwide it's not 2015
How to download Natiowide app? cannot lownload it'
I just want to check my online banking send money to whoever without having to reinstall also I don't want any apps. Not happy I can't get onto my account right now.
i just rang complete rubbush
still waiting 3 months on for my card reader!!!! despite using the system and phoning it in ???
it's extremely difficult to navigate if u can't log in you have to call up if you don't have a card you can't log in any other way
Every time I click on a Nationwide notification to confirm an online transaction, it says I need to reinstall the (up to date) app. Opening the app manually allows the transaction to be authorised
The app is fine for just viewing your account but it's absolutely terrible when you want to make a payment online. Sometimes you have to try to make the payment several times. I've even had to give up and use my credit card at times. Ridiculous! I'm actually thinking of moving bank it's so bad.
App works fine but can only give 2 stars due to still not being app to pay in a cheque via digital imaging 8 years after the service was launched in the UK. Talk about being behind the times. The lack of this feature will be the reason I leave Nationwide
Better if you got a notification sound and the amount showing every time your card has been used. This helped to stop a massive amount of money being spent, when someone else started using my Tesco credit card. If Tesco can do it, then why can't the Nationwide?
Sentiment summary
85%
Positive (4-5★)
2%
Neutral (3★)
14%
Negative (1-2★)