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Review Insights · Google Play

Nationwide Banking App

Nationwide Building Society · 209,885 ratings · ★ 4.4

4.4
★★★★★
209,885 ratings
5 ★
161,191 (77%)
4 ★
18,469 (9%)
3 ★
1,679 (1%)
2 ★
8,395 (4%)
1 ★
18,469 (9%)

📋 All 12 negative reviews

Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").

★★★★ georgia smith 6/30/2026 v87.1.1
can't transfer money
★★★★ Neil Ramirez 6/30/2026 v87.1.1
Fishing information from customers. You don't need to know where I work and how much I'm making.
★★★★ Paul Gold 6/29/2026
What a useless update I hate what you have done. The layout has completely changed and it's not fit for purpose on a smartphone no matter how big the screen footprint. Just look at how much screen real estate you have to scroll through for just one month of activity. How can I remove the update so I can see at a glance easy readable columns.
★★★★ Donette Stidwill 6/29/2026 v87.1.1
very difficult indeed
★★★★ J UNDERWOOD 6/29/2026 v86.1.4
Disgraceful ive been trying to log into app since 7.30 11th June. Stupid app keeps new app available but still cant get to pay bills or transfer money. Absolute disgrace sort it out please. Still no access to app that actually works. Its now 29th June nothing has changed still appalling app, cant use it now without debit card and card reader. I get fobbed off excuse after excuse. Im done with Nationwide
★★★★ Jacob L 6/28/2026 v87.1.1
Bank apps should not have analytics: Adobe Marketing Cloud mobile and Firebase analytics
★★★★ Paul Hansen 6/28/2026 v85.2.0
constant crashes
★★★★ Adan Rami 6/27/2026 v86.1.4
I was very disappointed after paying for insurance for over 10 years when I wanted to repair Mobile they started excuses and let me down, very disappointed.
★★★★ Paul 6/27/2026 v87.1.1
app freezes after a few minutes forcing you to close and re open. makes it difficult to do what you need to
★★★★ Noel Lyons 6/26/2026 v87.1.1
Am being sent around in circles trying to stop a pending transaction!
★★★★★ Chelsea Palmer 6/28/2026 v87.1.1
let down
★★★★★ George Pennock 6/26/2026 v87.1.1
I have been a loyal member for over 25 years and never had a loyalty bonus yet maybe it's time to move on

Sentiment summary

86%
Positive (4-5★)
2%
Neutral (3★)
13%
Negative (1-2★)

✓ Strong positive sentiment - clone path is harder, users like the existing app.