Review Insights · Google Play
NatWest Mobile Banking
National Westminster Bank Public Limited Company · 518,056 ratings · ★ 4.9
4.9
★★★★★
518,056 ratings
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Top complaints - extracted from 41 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"phone"
6 negative reviews mention this · 15% of all complaints
★★★★★ "cant able to add card back on phone" - jonah reid
2
"trying"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Shocking been on 2 days just trying to get mobile back after been informed it had to be updated , coral is totally Useless getting to speak to a human ( easier getting audience with the pope ) SICK OF IT NOW ." - Lynda Jordan Brown
3
"impossible"
5 negative reviews mention this · 12% of all complaints
★★★★★ "it is now impossible on the app to see what the card number (and expiry date, cvc) is for any given account, which is so frustrating. please fix it!" - Paul Cartwright
4
"account"
5 negative reviews mention this · 12% of all complaints
★★★★★ "it is now impossible on the app to see what the card number (and expiry date, cvc) is for any given account, which is so frustrating. please fix it!" - Paul Cartwright
5
"every"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Was forced to install this unnecessary app onto my phone. Not entirely sure why NatWest wants it's customers on this. It's the worst app I've ever seen. Everything I want to do it it requires being taken to an external site. Why can't I jus…" - J Pool
6
"update"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Shocking been on 2 days just trying to get mobile back after been informed it had to be updated , coral is totally Useless getting to speak to a human ( easier getting audience with the pope ) SICK OF IT NOW ." - Lynda Jordan Brown
📋 All 41 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
cant able to add card back on phone
Shocking been on 2 days just trying to get mobile back after been informed it had to be updated , coral is totally Useless getting to speak to a human ( easier getting audience with the pope ) SICK OF IT NOW .
Fed up with persistent nagging to rate apps - GO AWAY!
it is now impossible on the app to see what the card number (and expiry date, cvc) is for any given account, which is so frustrating. please fix it!
keeps reminding me to pay a bill that I already have
worked great until recently and now if I want to link my savings app or go to make a direct payment after the login page I just get a blank screen which is really inconvenient
the worst banking app possible. difficult to use
worst bank
app not working
dont like em, typical financial sector outfit, 0 customer loyalty (unless you're rich probably)
used to work on my old android, my new pixel is doing weird things with login, opening 2 keyboards, not accepting pass codes, repeatedly telling me I need to set up biometrics and when I do it starts the loop again, I literally cannot approve payment requests at the moment because of this
app does not work if just a cresit card user
they want a face scan and voice recording to transfer more than £750......let me move my money and stop invading my privacy over "fraud prevention" Total joke, will be moving bank accounts
The chat agent is absolutely useless. Waited 15 minutes for a human, and nothing. There's no info on the length of the queue or if you're still connected (which allows the app to stay open, so it is a massive security risk). All I wanted was a report listing all the direct debits to O2 for the last 3 years. Seems so simple! 🤷♂️
My wife is trying to open an account and has failed several times to verify her identity. The staff in the local branch have tried and also failed. Phone is a Google Pixel 8 but when trying to photo her driving licence the app always says too much glare no matter what we do. I tried cora but it's just a generic chat bot which does not understand my question.
Was forced to install this unnecessary app onto my phone. Not entirely sure why NatWest wants it's customers on this. It's the worst app I've ever seen. Everything I want to do it it requires being taken to an external site. Why can't I just go to the external site and cut out the app as a useless middleman? Seriously, worst app I've ever seen and I've worked as a QA in dev teams building apps.
constantly updating the app with stupid and pointless 'features'. why they seem to want to add extra steps to every single process I'll never know! things that used to take 2 clicks now take 3-4 for no reason other than to waste your time. Terrible bank full of terrible people.
since the recent update my app no longer opens. I have the spinning wheel but nothing more. I've checked and it doesn't need updating, it just doesn't work!
Crashes every time I try to sign in. Clearly there are no competent developers maintaining the app. unfortunately there's no way to give a half star rating, so I've had to give this poorly maintained worthless app a full one star which it doesn't deserve. I'd have a tiny bit more respect for the app if the support option actually connected you to a chat with a human being, not a half-baked AI chatbot, with canned responses which never actually give an answer to the one question I'm always asking
app stuck on loading screen, failed to get any further. uninstalled and reinstalled, now it says its temporarily lbocked for security reasons. . . .been like that for a week. when i click the what happens next button, it goes to a page that doesn't exist. Cora has provided no help, no phone number on the website. cant log in to website as I need the app.
why do I have to register my face biometrics in order to view my own card details!? such bs
cant log in since update!! I also cannot get onto my account online as it requires the mobile authentication.
Was working OK until last updare about Thursday 23 April 26 now closes after about 3 seconds so has rendered it unusable and try to contact a person seems impossible. Not happy as need access to MY money.
More pointless confusing changes that nobody asked for! Developers trying to justify their existence....😔 Do you know how difficult it is to hit a tiny three dot drop down menu on a phone...?
so I been in touch with a costumer service about a refund issue ,. and they answer very very late..like one message every 6 to 7 hours..I been waiting for them to start a conversation till finish but its impossible..worse and worse. that's it.
when are we going to be able to access rewards or links again? I thought a second update would at least fix that. I already contacted Cora 😒
account constantly locks you out and is hard to unlock
Do something useful & add a light to your facial identity checker (people use their phones in the dark). Also the new UI/UX still doesn't make sense, spamming back should return me to my accounts screen. Finally, no I will not get in contact with your team, do your job and forward my advice down the chain - don't make your bureaucracy your customers problem.
extremely bad
I cannot see the cvv online
The security process to transfer money to a non-Natwest account is far too cumbersome. They're trying to force me into biometric approval, face scanning in particular. Very very poor. I would give a zero if possible.
absolute waste of time
seemed very difficult to setup and sign a mortgage rollover that was already agreed
I am old so struggle with technology, all branches near me have closed, so I have to use technology. I am not happy and will change to Nation Wide who are not closing branches.
Can't send payment
This was a great app, easy to navigate and quick to look at accounts and transfer money, but every update seems to make it more complicated. And please get rid of the 'pots' from the homescreen, what a pointless exercise that is.....awful idea.
latest update broke the app.. please can you fix the new bugs asap.. 1. entering password is torture as it seems each character is sent to servers before appearing in the password field (delay feels like 2 sec+). then 2. app crashes after logging in.. tried stopping app force stop and clearing cache all no help. maybe it won't run on older phones but the compatibility note in the update description says it works on my phone.
Srsly outdated security thinking. Everyone should be using a password manager now but if you use a pw manager, its almost impossible for you to login on the app since every time you change context to review ur passwords, the app disrupts the process. They're trying to be clever but in doing so betrays a lack of understanding of secure flows. You basically have to have a really simple password and PIN and/or write them down to login and/or use the same password across services.
I will not be giving any online service my biometrics. No. Can you stop asking like you think I'm gonna just give in to the nagging. The answer is no. Have respect for us. Get rid of Cora. I'll talk to a person or not at all. It's a good app, if a bit redundant. Don't develop it to death. REPLY: No. Big database hacks happen all the time, banking and other vulnerabilities are worse than ever. Alao handsets are deadly unsafe. U know this. U lie too easily. 2 stars for insulting customers
app ok, but can longer access rewards directly from the app. It won't open the Web page or redirect to the rewards page.
had this app for ages but trying to get to talk to an actual person is nigh impossible! am having problems trying to re invest my isa am now reaching the stage where I want to change banks after 40 years of being with Natwest
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)