Review Insights · Google Play
Nect Wallet
Nect · 99,757 ratings · ★ 4.1
4.1
★★★★★
99,757 ratings
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Top complaints - extracted from 62 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
21 negative reviews mention this · 34% of all complaints
★★★★★ "not working at all." - Romans Kamzols (RK)
2
"does"
11 negative reviews mention this · 18% of all complaints
★★★★★ "doesn't work" - Miguel
3
"doesn"
9 negative reviews mention this · 15% of all complaints
★★★★★ "doesn't work" - Miguel
4
"doesn work"
8 negative reviews mention this · 13% of all complaints
5
"does work"
7 negative reviews mention this · 11% of all complaints
📋 All 62 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
not working at all.
Worst app ever
doesn't work
complete garbage app doesn't work 99% of the time genuinely torture Iam thinking of withdrawing from contract just because of this
thi app doesnt even open
does not work
Worthless, and I'm stuck with this becuase I use TK? =( TK web site says all EU identity cards and passports are accepted. But NECT doesn't accept this - they don't list EU identity cards as an option. Aha okay, but NECT app still says it accepts "all passports", so let's try that. But scanning my calid Swedish passport doens't work - says it doesn't accept this type of document.
useless - doesn't work for non german IDs.
terrible experience. my EU passport failed to be recognised twice
too slow doesn't work
FN-Rate to high. Could not verify.
Does not work. Ended authentication with an error.
Standard ID not supported.
Probably the worst ID verification app I’ve used. I started verification through my provider’s app, which redirected me to Nect Wallet. Everything worked until the NFC scan of my ID. The phone vibrates, the scan starts, then suddenly fails every time. After reinstalling the app, I got stuck in a loop: in my provider app I start a new verification case, but when Nect Wallet opens, it again tells me to start a new case instead of continuing the verification.
Not actually compatible with standard EU passport layouts.
A horrible id app. it states in its documentation that EU passports are accepted. everytime i tried i got a system error. Contacted support with a detailed error report asking for a fix. 24 hours later still no response!!!! de-installed the app after wasting too kuch time trying to make it work. download the app from PostID. worked perfect no issues. 0 Stars 🤮
tried several times with different documents, couldn't make it work, waste of time
tried twice and it simply didn't work
can not be installed in two separate phones for no apparent reason...
Bad ability to read numbers from the ID card. Cannot prompt to retry in the App without uninstalling.
App is not able to read address correctly usage impossible.
it's an useless app, if you come from a different country and you want to make your ID or passport verification it's not working because they are only verifying German ID's and passport's.
Does not work with foreign ID. I worked temporairly in Germany and wanted to do my taxes pain free.
Bad service design. You can only use this app to identify yourself, if you have a German, Spanish or Italian ID card. Other EU countries' ID cards will not be accepted. In modern international world that is woefully lacking.
Terrible app that doesn't work how it should. Stay away.
Too slow and often does not work at all
-soll sich identifizieren -nutzt einen aktuellen Personalausweis ausgestellt 2025 und nfc fähig -macht prozess in app -am prozessende app so: sieht so aus als würdest du ein dokument nutzen dass die angeforderte partei nicht unterstützt -app listet: Personalausweis mit nfc funktion, Reisepass, Aufenthalttitelkarte Was bitte ist nicht unterstützt wenn ich einen NFC fähigen Personalausweis habe und ich solch einen nutzen soll????? schrottprozess
Diese App öffnet sich ständig selbständig im Hintergrund und ist aktiv. Das nenne ich Spyware und die will ich nicht haben. Uninstalled
Garbage,doesnt work with romanian id,when other apps can do that,like it worked 2 years ago without problems. Got stuck with my internet contract i made on sparhandy site,after i even paid a first amount of money.
personal sensible data is collected. telemetry on phone made, never gave consent on that.
Scam
WORST APP EVER. I have tried for an HOUR now to get the front of my ID recognized and after ENDLESS processing and retrying it STILL does NOT work. This is exasperating!
Tried using it. After all scans, my application was left "On hold", and still is, for a week, without any news or updates about it. Go prove yourself with smthing else
Very poor UX
according to Novitas BKK eID shall be accepted for the verification, but Nect does not list it among supported docs.
such a bad customer service.. i feel 1 star rating is also very high .. even you raise a customer support .. you won't get any reply .. and there is no evidence that you had raised a customer support request since you don't have it in ur mail either. waste of time
Absolute Nullnummer, dass man hierfür zwingend einen Personalausweis braucht und seinen deutschen Reisepass nicht verwenden kann. Lachhaft. Null von fünf Sternen
Does not work.
Very slow processing, why does it need to process anything at all? Companies should stop using 3rd party apps and only use the official Ausweis app.
not working at all,put me to repeat 1 hour scanning and rescaning 0000 stars
never works properly, force closes a lot. terrible app.
Unfortunately, this app can't verify my identity. No specific reason was given .
hat 2 mal nicht funktioniert. im App sagt success und bei Telekom das es nicht funktioniert hat.
This must be the most worthless app I've seen in years. Absolutely garbage!!!
useless
Identification failed
does not work at all
Verweigert die Ausführung, wenn man Admin-Rechte hat. Das ist ja wohl meine Entscheidung! Edit: Nein, es gibt keine guten Gründe. Es gibt auch keine regulatorischen. Die offizielle AusweisApp funktioniert schließlich auch. Edit2: Ich habe es heute mal auf einem Handy ohne root versucht. Erst kann sie den QRcode nicht lesen. Geht aber über eine andere App. Dann will sie Fotos vom Personen machen, obwohl das mit eID gar nicht notwendig ist. Nach dem Filmen zeigt sie mein Perso sei nicht kompatibel
Doesn't really work. Tried with my passport the times. it's failing to process it.
So dumb. Why does this exist when the Ausweis app is already free and provided by the government?
+ 12 more in the clipboard copy
Sentiment summary
77%
Positive (4-5★)
3%
Neutral (3★)
20%
Negative (1-2★)