Review Insights · Google Play
Nectar - Collect&Spend points
Nectar360 Ltd · 72,044 ratings · ★ 4.7
4.7
★★★★★
72,044 ratings
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Top complaints - extracted from 63 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"nectar"
27 negative reviews mention this · 43% of all complaints
★★★★★ "Keeps logging me out of the app and has lost some of the games from nectar arcade - very glitchy since the last update and insists I'm using a VPN, also directs me to the website to download the nectar arcade app!" - Dawn Harvey
2
"card"
14 negative reviews mention this · 22% of all complaints
★★★★★ "I can not register, as it keeps saying something has gone wrong everything I scan card???" - Shirley Edwards
3
"points"
13 negative reviews mention this · 21% of all complaints
★★★★★ "After all these years, I am still not convinced it isn't a scam. For what little reward you get, the number of hoops you have to jump through to spend the points makes loyalty REALLY hard work." - Stuart Wiggins
4
"password"
9 negative reviews mention this · 14% of all complaints
★★★★★ "I needed to update my password and was asked to enter a code which I entered immediately. The message i received was 'code invalid'. I then asked for another code which I entered and received the same message. On my THIRD attempt, I was tol…" - Andrew Pettigrew
5
"update"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Keeps logging me out of the app and has lost some of the games from nectar arcade - very glitchy since the last update and insists I'm using a VPN, also directs me to the website to download the nectar arcade app!" - Dawn Harvey
6
"phone"
7 negative reviews mention this · 11% of all complaints
★★★★★ "it doesn't open on my phone Samsung. Log in option gives a blank page. Register gives an error message" - Vero
7
"email"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Did not send verification email. after several attempts i used different email address but then my details didnt correspond to their records. waist of time. Now i dont suppose i can use my £36 credit on my card." - Elaine Sturman
8
"nectar card"
7 negative reviews mention this · 11% of all complaints
★★★★★ "I don't want to see the made up savings for over inflated prices to just pay over the normal price with my nectar card. Why put prices Way above cost price to then bring down to just above normal price to make out we got a saving with necta…" - Paul Jevons
9
"logged"
7 negative reviews mention this · 11% of all complaints
★★★★★ "I've had a nectar card for years, went to it today, logged in, it now says there's no card associated with the account. Taken the money I'd accumulated over years and the card number I rely on the app for." - L
📋 All 63 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
no longer able to access games
i enjoyed it for the first week especially the nectar arcade. i earned s decent ammount of point but its been 3 weeks now and i cant get into the arcade area??? Highly annoying when you're trying to save
I can not register, as it keeps saying something has gone wrong everything I scan card???
After all these years, I am still not convinced it isn't a scam. For what little reward you get, the number of hoops you have to jump through to spend the points makes loyalty REALLY hard work.
never used
I needed to update my password and was asked to enter a code which I entered immediately. The message i received was 'code invalid'. I then asked for another code which I entered and received the same message. On my THIRD attempt, I was told that I hade asked for a code too many times!! After finally updating my password, I was then asked to enter ANOTHER code!!! Then got to the page of the firm i was trying to link to and they just asked me for a password which i couldn't provide as i wasn't a
Cannot register/recognise an existing card
it won't show the login screen
not very happy
it doesn't open on my phone Samsung. Log in option gives a blank page. Register gives an error message
unable to access nectar games through the app. it just sends me to the website instead of into my games portal
ebay still in app as partner
Did not send verification email. after several attempts i used different email address but then my details didnt correspond to their records. waist of time. Now i dont suppose i can use my £36 credit on my card.
signs you out all the time . pointless having it ill go and shop in tesco at least they dont sign you out ..explain how your banking app never signs you out . but a reward app always signs you out apparently there protecting your points . so now explain why my bank doesnt sign me out to protect my money . .. fix it or loose custom .... why should i have to contact you via facebook twitter etc . you know you have app issues with other reviews. just fix your app
app is good. but i don't use any of the places where you can spend the Nectar points. i use to spend on Ebay but not an option anymore since September 2024 so collecting points is pointless now
I don't want to see the made up savings for over inflated prices to just pay over the normal price with my nectar card. Why put prices Way above cost price to then bring down to just above normal price to make out we got a saving with nectar. All it's used for is data collection. bonus points showing up less and less and app getting slower
why cant i use this app on the PC?
I've had a nectar card for years, went to it today, logged in, it now says there's no card associated with the account. Taken the money I'd accumulated over years and the card number I rely on the app for.
Endless logging in issues. Token errors, HTTPS errors, emails only working sometimes. Completely unusable.
Keeps logging me out of the app. The last 3 weeks I have lost nectar points and paid more because I'm in a queue and don't want to keep the line up. I shouldn't have to login every time I open the app to scan my nectar card. When I finally, do get past security, it takes forever for the app to show information. SORT YOUR APP OUT!!!! I don't carry the plastic card around because the app is meant to make it easier.
I find it very frustrating, I do not have a card and although I have all the details of my account with me for some reason it will not operate with my phone, even though my device is registered online.
Regularly logs you out. Annoying password requirements so usually have to reset password when it happens. The app won't allow screenshots so I can't keep the bar code on my phone. It's literally just supermarket loyalty points, it doesn't need to be THAT secure.
asked for password I gave them the one for the email the nectar one is saved on my computer
Useless! Can't log in, just trapped in an endless cycle of screens. Why can't these people implement updates with no problems?
not wirsh the savings when you have to spend so much time logging back in and confirming every detail every time you want to yse it.
Just been to Sainsburys to do a shop only to find Nectar have logged me out of the app and I don't have a physical card with that number on. Tried to log in but had to reset my password! So had to come away with no shopping. Not impressed
Everytime I open the app, I've been logged out. There is no signal in my local store so when I get to the checkout I can't use it. Pointless. Literally.
honestly went from 2 to 1 star ⭐ Only thing about this app it takes 4 weeks to have the nectar points added by the using smart shop, not so smart!!! bumped out of my account again, don't you like people using this app? get it fixed and when you update your app, don't bolt lock out accounts so it takes months to fix it!!!!!!😡
Marvellous - if you just like a black screen and nothing else.. way to go Nectar, update, 4 months later it still doesn't work. This is what you get when you email the app helpline "A problem occurred while delivering your message to this email address. Try sending your message again" appalling isn't it!
don't work. just gathering personal data.
NECTAR CARS APP.. one of the useless ones.. Keep asking for the password. Put passwords & keep saying incorrect passwords..! Deleted the stupid App. Really annoying & useless App..
Incredibly frustrating app. It just doesn't work on pixel. Always getting the Something went wrong notice. I've uninstalled and installed it multiple times.
It bacame utterly useless! For last few weeks shows message: "something went wrong. try again." I cant see my deals and prices... Rubbish!
logged me out and no longer lets me login even with correct password. Even try resetting and email never gets sent either just a complete 💩 show of an app don't bother
I recently had points stolen £20 worth to be exact, I bought a new phone and I downloaed the Nectar app to which my phone crashed, have uninstalled this app since. not good enough.
a classic example of the saying "IF IT AIN'T BROKE, DON'T TRY FIX IT". used to be able to access without issue. go to do a smart shop at Sainsbury's the other week... to my displeasure and stress... app updated needing to update security. eventually got sorted... but cannot get into my nectar account. allegedly my email is not associated with any nectar accounts. odd considering I have had emails sent to me from nectar and Sainsbury's alike.
never works, always had an error message that offers aren't available
it's just terrible to be honest, constantly logged out and forced to pay a 1/3 extra because everything is discounted with the nectar card. wish I could rate it 0/5
terrible app, but more importantly a dangerous approach to user data. your memorable information (prompted to be mother's maiden name) is visible to any call centre staff and you're asked to give it over the phone to validate your identity. totally illegal and exploitative to any vulnerable customers - this info could easily be used to hack into bank accounts etc. I tried to feed this back but the only way was to write a physical letter to the office in London? this company is a joke.
this app used to be great but now I can't log in following the recent app updates, there's always error messages. I can only access through the website and that is so slow and laborious. nectar asked me to contact them to resolve, I did so and still does not work. nectar have since wanted to know about the problem, it's been a month and they still haven't responded back, let alone solved the issue. very poor
The third Sainsbury's visit in a row where the app won't login whilst I'm at the till, which is not only embarrassing, but makes me feel like I'm being ripped off by charging me more because of the poor authentication system.
Horrible!!!! Why must I log each time I access the app?
Logged me out overnight and doesn't let me login saying my email address is not registered. I don't have my nectar card years ago as the app was working fine until now.
keeps logging me out and not letting me sign in...ALL THE TIME!
Terrible can't even get in the app. Sainsburys and Nectar IDs have a stupid circular logic so you can't access. They likely don't want you to even use your points anymore.
Horrific experience to get through Google to install the App. I have had a Nectar card for many years and this problem is all because Customer Services at my local branch would not help me to add on my Nectar points. Bad all round service.
No way is there a way is of entering the nectar card manually. Really glib app.Goes round in circles.
this app hasn't worked correctly for months since the update, I miss my free points, and a have a long way to get round the problem.
my argos orders don't seem to be getting added to nectar?
whenever I try to use, I have been logged out and have a battle signing in, usually getting my account locked, even though the password is correct. I don't get these issues with other reward card apps and supermarkets. Frustrating and stops me wanting to shop in Sainsbury's.
+ 13 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
0%
Neutral (3★)
5%
Negative (1-2★)