Review Insights · Google Play
Nespresso Store
Nespresso · 51,802 ratings · ★ 4.8
4.8
★★★★★
51,802 ratings
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Top complaints - extracted from 32 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
7 negative reviews mention this · 22% of all complaints
★★★★★ "The app is super slow, and it's ridiculous that you now have to use 2 separate apps to maintain your machine and order products when the original was an all in one. Otherwise, the coffee and machine are exceptional.... just need the tech de…" - Kristin Howard
2
"slow"
5 negative reviews mention this · 16% of all complaints
★★★★★ "The app is super slow, and it's ridiculous that you now have to use 2 separate apps to maintain your machine and order products when the original was an all in one. Otherwise, the coffee and machine are exceptional.... just need the tech de…" - Kristin Howard
3
"work"
5 negative reviews mention this · 16% of all complaints
★★★★★ "not working properly keeps freezing" - David Dellar
4
"payment"
4 negative reviews mention this · 13% of all complaints
★★★★★ "The app provides misleading feedback. It says "unsuccessful payment" but it seems the shop doesn't have some products on my shopping list. You should communicate clearly because the real issue wasn't obvious." - K Roy
5
"doesn"
4 negative reviews mention this · 13% of all complaints
★★★★★ "The app provides misleading feedback. It says "unsuccessful payment" but it seems the shop doesn't have some products on my shopping list. You should communicate clearly because the real issue wasn't obvious." - K Roy
6
"coffee"
4 negative reviews mention this · 13% of all complaints
★★★★★ "The app is super slow, and it's ridiculous that you now have to use 2 separate apps to maintain your machine and order products when the original was an all in one. Otherwise, the coffee and machine are exceptional.... just need the tech de…" - Kristin Howard
7
"trying"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Sadly, this app feels clunky and slow, even on a modern Android 15 phone with a fast WiFi connection. The in-app chat doesn't work. Trying to change the contents of your next subscription order continually gives 'payment error - try again l…" - David Oxley
8
"error"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Sadly, this app feels clunky and slow, even on a modern Android 15 phone with a fast WiFi connection. The in-app chat doesn't work. Trying to change the contents of your next subscription order continually gives 'payment error - try again l…" - David Oxley
📋 All 32 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
absolutely terrible. horrible interface for chat. I have tried several times to ask one simple question and can't get an answer. okay
not working properly keeps freezing
offers details are not clear
App does not work. I downloaded the new app weeks ago and it will not open.
I keep trying to connect to my account and all the time I been block ,I reset the password but even after that I get block .very poor app
it won't let me log in, states my credentials aren't valid even though it says at the bottom it's Ireland domain. I can log in on the website with same log in details with absolutely no issue. just use the website!
It is quite possibly the worst experience ordering and working with support I've ever experienced. I placed my order, they charged my card, only to cancel my order 3 days later with zero.zero updates. I had no idea. I ran out of Here I am, waiting for these new espresso drinks and nothing. I ended up having to contact my bank to validate I was in fact refunded as again, nothing was communicated to me. I'm uninstalling this app as it has wasted a tremendous amount of my time.
New app is rubbish, cant order anything just come up with error. My address has been deleted but I cant add an address no option. Please fix
the app takes forever to open
rubbish app.
not as user friendly, and why do I need 2 apps just to run a stupid coffee maker
didn't need a new version of the app as the old one functioned just fine. now this one has logged me out and I can't log back in because of some java null field error. honestly I'm ready to ditch my machine and go back to drinking pour overs. simply too many hassles over the years with this company. it's just coffee.
App is buggy and slow. order placed twice but still haven't got through. now getting an error message while trying to log in.
convoluted process
login doesn't work
will not let me sign in to order my coffee.
not user friendly at all this new app
Impossible to receive any assistance. No service
terrible, I don't understand German
I've been trying to place an order and my payment doesn't go through. I've tried different payment methods and none of them work
app keeps locking up. fix it
ever since recent update the app crashes on galaxy trifold.
unable to log into this app. The old app worked better.
I could not check out and went on this endless loop between my banking app and the nespresso app at least 5x. the loading time for the delivery and payment parts were also laggy. UI is inferior to old app as one has to scroll more now and less viewed on a single page. I also could not find where to indicate I have a recycle bag for picking up. pls note this for ur delivery as well as address the above app issues thanks
The app provides misleading feedback. It says "unsuccessful payment" but it seems the shop doesn't have some products on my shopping list. You should communicate clearly because the real issue wasn't obvious.
The app is super slow, and it's ridiculous that you now have to use 2 separate apps to maintain your machine and order products when the original was an all in one. Otherwise, the coffee and machine are exceptional.... just need the tech department to work smarter, not harder 🤦♀️
Very slow, old app much user frendly
barista machine not in new app?
Sadly, this app feels clunky and slow, even on a modern Android 15 phone with a fast WiFi connection. The in-app chat doesn't work. Trying to change the contents of your next subscription order continually gives 'payment error - try again later' (spoiler: I did try again...10 times) even though my payment card is valid and works fine. The app won't let you update your payment card details, or for that matter, even show you your payment card details! At least the call centre agents are helpful!
Laking info about how big the coffe is(in ml) for many of the Vertuo capsules. Also, none of the capsules have specified the caffeine quantity.
new apps hang when check out
slow
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)