Review Insights · Google Play
Nespresso Store
Nespresso · 71,474 ratings · ★ 4.8
4.8
★★★★★
71,474 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Terrible app. Search functionality doesn't work. False advertising about offers that you can't actually access. Generally, consistent with the high-handed approach Nespresso takes towards customers, overall" - Kyle Enright
2
"work"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Terrible app. Search functionality doesn't work. False advertising about offers that you can't actually access. Generally, consistent with the high-handed approach Nespresso takes towards customers, overall" - Kyle Enright
3
"order"
5 negative reviews mention this · 18% of all complaints
★★★★★ "I had no problem with the old app, now it won't let me place an order. It keeps saying : Remove unavailable of items, but the button doesn't work and I get the error no matter what I put in my basket." - Eric Bro
4
"terrible"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Terrible app. Search functionality doesn't work. False advertising about offers that you can't actually access. Generally, consistent with the high-handed approach Nespresso takes towards customers, overall" - Kyle Enright
5
"nespresso"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Terrible app. Search functionality doesn't work. False advertising about offers that you can't actually access. Generally, consistent with the high-handed approach Nespresso takes towards customers, overall" - Kyle Enright
6
"doesn work"
3 negative reviews mention this · 11% of all complaints
7
"hard"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Terrible. Clunky, hard to use. Wish I had the 30 min back I spent accomplishing nothing trying to place an order." - Titans Arc
8
"slow"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Very slow and not responsive, down for maintainance way too often and for too long. Would offer deals that last only a few hours, but the website and the app would be "down for maintenance" at the same time." - Brian Wang
9
"didn"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Drastically worse than the old app. The old app, for all its faults, at least opened and didn't hang indefinitely on the loading screen. Installed on a Pixel 9 Pro." - Krzysztof Barszczewski
10
"payment"
3 negative reviews mention this · 11% of all complaints
★★★★★ "slow in payment page" - Oey rudy willi
11
"options"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Searching by long cup only returns 2 options. The old app worked far better. Pretty sad that you deliver such a broken app from such a massive company. Lost confidence in Nespresso. If you think separating functions into 2 apps is a good id…" - John
12
"phone"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Searching by long cup only returns 2 options. The old app worked far better. Pretty sad that you deliver such a broken app from such a massive company. Lost confidence in Nespresso. If you think separating functions into 2 apps is a good id…" - John
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
way more confusing than the old app
Terrible app. Search functionality doesn't work. False advertising about offers that you can't actually access. Generally, consistent with the high-handed approach Nespresso takes towards customers, overall
Terrible. Clunky, hard to use. Wish I had the 30 min back I spent accomplishing nothing trying to place an order.
Never saves password
Very slow and not responsive, down for maintainance way too often and for too long. Would offer deals that last only a few hours, but the website and the app would be "down for maintenance" at the same time.
terrible
Drastically worse than the old app. The old app, for all its faults, at least opened and didn't hang indefinitely on the loading screen. Installed on a Pixel 9 Pro.
cant even browse the app without logging in
Subpar service. Period.
slow in payment page
Searching by long cup only returns 2 options. The old app worked far better. Pretty sad that you deliver such a broken app from such a massive company. Lost confidence in Nespresso. If you think separating functions into 2 apps is a good idea, think again. Phone space is limited so I will delete both.
very slow placing order and checking out, spinning Circle having to go back and redo it again. just upgraded to the new app so it needs some Kinks worked out
I've tried to install this app on my phone and tablet. Works fine with the Samsung tablet but NEVER opens on samsung phone! Installed, uninstalled, restarted and made sure I had the latest software updates. NOTHING.
Didn't work for my country
Cannot process payment. Have tried multiple cards and even PayPal, all with the same error of "access denied" every time I try to check-out. No idea if the rest of the app is good, but if you are unable to take my money, it's kind of a waste of my time
Huge increase in prices, to pay for a brand new app with a useless search function and filter options that don't include the things I actually need to find. I searched for "deca"for decaffeinated and "vani" for vanilla and both times got a message to say there were no results. Filters don't include an option for the standard cup size.
this new app doesn't know ny already registered machine. Confusing and unnecessary app
Very convenient that your "mandatory" app update comes with a 25% price increase in pods.
I had no problem with the old app, now it won't let me place an order. It keeps saying : Remove unavailable of items, but the button doesn't work and I get the error no matter what I put in my basket.
doesn't except discover cards
I can't manually set the number of coffees I want to buy... The UX isn't good.
PayPal or Google Pay don't work which is annoying.
basic functions fail on this new app compared to the previous version, for example amend upcoming auto-delivery / subscription, or checking payment method. No answer from Customer services phone after 30mins. Customer Services chat disconnects when the chat conversation is waiting for a response.
Why do you have to make it so hard to simply order coffee?
The new app doesn’t clearly label capsule sizes in ounces, which makes it harder to compare options. Also, the advertised “20% off” sale feels misleading.... these items appear to be priced the same as they were a month ago. Better size labeling and more transparent sale pricing would improve the experience.
app doesn't work well
Not as good as the old Nespresso app. Repeat order didn't work. Had to try checkout multiple times before I could get it to work. Seems too have many bugs.
worse than the old one, which must have been hard to top, i imagine :)
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)