Review Insights · Google Play
Nespresso
Nespresso · 252,536 ratings · ★ 3.9
3.9
★★★★★
252,536 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
4 negative reviews mention this · 15% of all complaints
★★★★★ "keeps giving errors when you try to order" - udi mayer
2
"nespresso"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Completely non-functional. Slow to respond at the best of times. Currently have been totally unable to use for the last week due to "Service down". Something is wrong on Nespresso's end. Not even going through browser fixes the issue as my …" - Timothy Tankersley
3
"update"
3 negative reviews mention this · 11% of all complaints
★★★★★ "bad update. app wont work at all. even after uninstall and reinstall" - Amanda Reeder
4
"machine"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Clunky, slow, unresponsive and connecting the app to my machine gave me zero benefits. It has impacted my orders and I've been out of coffee because of it. Worse app on my phone." - Ruben Baez
5
"samples"
3 negative reviews mention this · 11% of all complaints
★★★★★ "could not receive free samples or recycle bags" - craig danielson
6
"week"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Completely non-functional. Slow to respond at the best of times. Currently have been totally unable to use for the last week due to "Service down". Something is wrong on Nespresso's end. Not even going through browser fixes the issue as my …" - Timothy Tankersley
7
"machines"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Completely non-functional. Slow to respond at the best of times. Currently have been totally unable to use for the last week due to "Service down". Something is wrong on Nespresso's end. Not even going through browser fixes the issue as my …" - Timothy Tankersley
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Brak możliwości darmowej przesyłki nawet dla zamówień powyżej 300 PLN. brak możliwości użycia InPost w przesyłce. przy wyborze metody dostawy wracam do koszyka i ciągle muszę poprawiać dane od nowa kiedy wracam do zamówienia. brak promocji na kawy. kawy zbyt drogie.
Με πατάει έξω επίτηδες, πιθανόν για να βάλω την καινούργια εφαρμογή
bad update. app wont work at all. even after uninstall and reinstall
Online'a özel indirim diye reklamlar yağdırıp, üyelik aldım, makine satın aldım ve bırakın indirimi, 1 kapsül dahil indirim veya hediye gelmedi. Makinemi en kısa sürede satıp başka bir markaya geçeceğim. Kandırılmak başka bjr boyuta ulaşmış durumda.
taking too long to check out
keeps giving errors when you try to order
Clunky, slow, unresponsive and connecting the app to my machine gave me zero benefits. It has impacted my orders and I've been out of coffee because of it. Worse app on my phone.
terrible - it crashes a lot, glitches, forgets my info and order tracking is nonexistent
could not receive free samples or recycle bags
I order and I may not spend the amount you require, but never get anymore samples or discounts! Kinda makes me want to go back to keurig
App is inaccessible at all. Kept asking me to use the new app which is not available in Malaysia! 🥴
The new updated version won't let me open this app.
Did the developer hope to achieve something when they designed this app? Always loading (stalling), doesn't do anything.
Wont connect to my machine
Completely non-functional. Slow to respond at the best of times. Currently have been totally unable to use for the last week due to "Service down". Something is wrong on Nespresso's end. Not even going through browser fixes the issue as my orders are forgotten. And app aside, Nespresso's support is totally useless. they've sold us two broken machines.
Nespresso is a marginal experience. The entire ecosystem is a poor experience. The coffee quality has declined. Add to that it is expensive and the decision to leave and replace it with good old reliable pods is not difficult. Bought 2 machines. Regret it every cup and every day.
a night mare
amazing app feels like it was built in 2010
Purchasing is easy, but connecting wifi to machine is unreliable, and takes time. My Vertuo Next machine simply won't connect with the app, even after resetting machine multiple times by following Nespresso instructions. *UPDATE: Virtuo Next machines are failing after 2 years max., with red flashing light. The original machine failed in less than a year. The replacement also failed in slightly more than 2 years, even though it was only used about 3-4 times a week.
not working for the past week
Website functions better. Shopping cart will randomly empty itself during shopping.
you cant put in coupon codes in the app.
not able to select recycle bags from my app? or the free sample with every order
Extremely buggy and poorly made.
The app doesn't provide a way to request the fee samples.
The app is getting worse, it's loading the actual website which is slower than I use an Internet Browser.
2026 Update: The app would be fine if it more consistently and quickly conneced to my new "Nespresso Next". Instead, it's cumbersome and a time drag. I have a "Firmware Update Required, Update Now" notification in the app that won't go away. Nespresso support tells me I'm on the latest release. Finally, there I see there is a newer "Nespresso Smart" app now that also works. Which one am I supposed to use?
Sentiment summary
69%
Positive (4-5★)
10%
Neutral (3★)
21%
Negative (1-2★)