Review Insights · Google Play
NetBenefits - Fidelity at Work
Fidelity Investments · 24,471 ratings · ★ 4.2
4.2
★★★★★
24,471 ratings
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Top complaints - extracted from 72 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"phone"
22 negative reviews mention this · 31% of all complaints
★★★★★ "Developers are too lazy to make the app compatible with "older" Android devices. Apparently you have to buy a new phone to use the app now. IT APPEARS THAT YOU ONLY LIKE APPLE PHONES-I'M NOT GOING TO BUY AN APPLE PHONE JUST BECAUSE YOU PROB…" - KR Phone
2
"compatible"
18 negative reviews mention this · 25% of all complaints
★★★★★ "Not Android compatible" - koni briggs
3
"longer"
16 negative reviews mention this · 22% of all complaints
★★★★★ "No longer supported by my device's Android OS? Not very customer oriented are we?" - AR DS
4
"update"
9 negative reviews mention this · 13% of all complaints
★★★★★ "All of a sudden, they update the app and it says it's uncompatible with my device." - Elite Calibration
5
"android"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Not Android compatible" - koni briggs
6
"fidelity"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Very surprised Fidelity can dictate what charitable organizations I can donate money to with my investments. Fidelity apparently thinks it knows better than its clientele where and how they can spend their money. The app itself is also infe…" - Wahots Wolf
7
"device"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Developers are too lazy to make the app compatible with "older" Android devices. Apparently you have to buy a new phone to use the app now. IT APPEARS THAT YOU ONLY LIKE APPLE PHONES-I'M NOT GOING TO BUY AN APPLE PHONE JUST BECAUSE YOU PROB…" - KR Phone
8
"version"
8 negative reviews mention this · 11% of all complaints
★★★★★ "The new version is not compatible with my device. Can't use it ." - Vitale Mi
📋 All 72 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Just plain TERRIBLE
Not Android compatible
horrible
Developers are too lazy to make the app compatible with "older" Android devices. Apparently you have to buy a new phone to use the app now. IT APPEARS THAT YOU ONLY LIKE APPLE PHONES-I'M NOT GOING TO BUY AN APPLE PHONE JUST BECAUSE YOU PROBABLY OWN APPLE STOCK.
Very surprised Fidelity can dictate what charitable organizations I can donate money to with my investments. Fidelity apparently thinks it knows better than its clientele where and how they can spend their money. The app itself is also inferior to other investment apps, making it difficult to use for actual investing. Suffice to say I will be moving my money to other platforms.
No longer supported by my device's Android OS? Not very customer oriented are we?
why is my Galaxy phone no longer supported? all of a sudden I have no access to my account.
Opens log in fields but never opens when credentials are entered it buffers for ever using on a Google Pixel 10 hope support can address my issue
haven't been able to log in for several weeks now
you stopped supporting it
These fidelity apps are just the worst. Poor functionality and UI.
poor
my device is 2 yrs old and you say it isn't compatible anymore
discontinued for my phone...
no longer compatible. ridiculous.
no longer compatible with my Samsung Galaxy S9
The new version is not compatible with my device. Can't use it .
no.longer works on phone
No longer supporting my phone, shouldn't have to buy new phone to log into app
preferred older version 3 or 4 back.
Suddenly, my phone is no longer supported. kind of makes it very difficult to access my money, don't you think???!
All of a sudden, they update the app and it says it's uncompatible with my device.
Not everyone wants a new android phone, now I cannot use the app. No longer compatible with my phone version.. And for all the money your institution "donates" from our deposits, this is pretty lame. thanks for nothing, Fidelity.
Forced to update. New version is incompatible with my phone.
worse with each update
always wants to update n won't work on older phones
I am so **** tired of being in the middle of doing something on the app and it being logged out due to session timeout WHILE I'M WORKING ON IT. I cannot stand when an app is so low grade that the log out setting is based on time and not session activity. This app is an incredible waste of my time. I am not going to keep logging in to use this financial planning service. I am going to run my own programs for tracking.
it's not compatible with my android.
error:now days it doesn't support my device, earlier it use to work perfectly.
now I can not get the information on my phone this is terrible that you guys did this now what am spose to do????
doesnt support my mobile version anymore
no longer supports my phone
I can't download this app..
This app needs to be able to be installed on older phones. Some people keep their devices for a long time. No longer usable on my Samsung S9 plus.
Useless with Android 10!!!
App no longer compatible with my tablet. Very frustrating.
App no longer compatible. No alternative offered. No warning about the change.
auto update is enabled. app is not updating. Google is at fault
Biometrics broken. Enrollment is not available. Pretty clunky.
This is little more than a browser in a phone app shell. It's very hard to read information and you cannot easily make changes. The web application doesn't allow you to upload forms. Only the phone app will do that, but then to do anything meaningful, you have to go back to the computer.
they changed the app and now it says it won't work with my device. it's not an old phone but fidelity is a garbage company and doesn't care what the customer needs. the only one that matters is fidelity. you don't count. I wish I could leave negative stars, it would be 1 million negative stars for these people.
This is so ridiculous that you don't support Android on this financial app! How am I suppose to get access to my Account now? I need updates information!
No longer compatible with my phone. Thanks for nothing Fidelity!
Been using this app for years now all of a sudden it's not compatible with my phone so that means I got to get a new phone to use this app highly disappointed
I started the rollover process for my retirement. I was directed to the app to upload my check. Logged into the app and there are no prompts or directions to allow me to upload the checks. I tried the 'Upload Document' feature and the app states NOT to upload a check through there. So where am I supposed to be directed. Why wouldn't you allow the option to finish this process online? The app must be outdated or not maintained.
Bogus that you aren't supporting my phone and won't let me continue using the version I already have installed. How dumb.
App was fine until current update. Now it says I must update but the app is no longer supported and cannot be updated. Reached out to developer but received a useless reply. My device exceeds the minimum requirements so this is very disappointing.
crashes, stutters aks to login repeatedly and cant mantain sessions. also fidelity has poor wire transfer execution with bad delays
design from 2005
not compatible with my s10
+ 22 more in the clipboard copy
Sentiment summary
79%
Positive (4-5★)
3%
Neutral (3★)
18%
Negative (1-2★)