Review Insights · Google Play
NEWME-Freshest Fashion Fastest
newme.asia · 123,840 ratings · ★ 4.6
4.6
★★★★★
123,840 ratings
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Top complaints - extracted from 8 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
5 negative reviews mention this · 63% of all complaints
★★★★★ "I had cancelled and order and have not received my refund and it's been a week and no one from their team is responding" - Ramola Shetty
2
"cancelled"
3 negative reviews mention this · 38% of all complaints
★★★★★ "I had cancelled and order and have not received my refund and it's been a week and no one from their team is responding" - Ramola Shetty
3
"refund"
3 negative reviews mention this · 38% of all complaints
★★★★★ "I had cancelled and order and have not received my refund and it's been a week and no one from their team is responding" - Ramola Shetty
4
"been"
3 negative reviews mention this · 38% of all complaints
★★★★★ "I had cancelled and order and have not received my refund and it's been a week and no one from their team is responding" - Ramola Shetty
5
"experience"
3 negative reviews mention this · 38% of all complaints
★★★★★ "Order ID #10650090 Worst experience I had for online shopping..First they couldn't deliver a dress for a month..they delayed my order thrice until I cancelled it..And then they are not refunding my money .it's been more than a week and they…" - Priyanshi Arora
📋 All 8 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I had cancelled and order and have not received my refund and it's been a week and no one from their team is responding
pathetic service it's been almost 1 month after one they are informing that order got cancelled due to bad quality....and there is no customer support call or mssg option available also they told me mssged me that because of their fault product got cancelled so they provide me coupon code when I order next time but when I am ordering that coupon is not valid or expired.....so pathetic service very bad
Ordered on 23rd May. Delivery was first promised for 14th June, then delayed to 3rd July, and now 14th July, with no tracking updates since the first delay. Customer support only sends the same automated "please wait" replies, and the compensation coupon is inadequate. I wish I had checked the reviews before ordering cause many customers report the same issue. I honestly don't understand how this app has a 4.6-star rating with such poor service.
Order ID #10650090 Worst experience I had for online shopping..First they couldn't deliver a dress for a month..they delayed my order thrice until I cancelled it..And then they are not refunding my money .it's been more than a week and they say it will be credited by another 7-9 business days.
I made an order on 8th June which couldn't be delivered and I didn't get the refund yet???? neither they are responding the representative was so rude order id #10778785
very worst experience i got different dress but return rejected on dress there is brand label attached tag is present i will never shop from newme again worst experience .And my friends and sister also order dress from newme they still not received it 15 day complete .Order ID #10980629
worst experience with the newme..there is no any contact no or assistent to talk with..i messaged so many tym on whatsap..bt the didn't respond after seen
I opted for exchange, my product was collected saying, the exchange will be delivered. Neither was the exchange delivered nor was the refund processed to my account. Completely STOLE my money. Fraudulent app.
Sentiment summary
100%
Positive (4-5★)
0%
Neutral (3★)
0%
Negative (1-2★)