Review Insights · Google Play
NFL
NFL Enterprises LLC · 643,461 ratings · ★ 2.6
2.6
★★★★★
643,461 ratings
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Top complaints - extracted from 75 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cancel"
20 negative reviews mention this · 27% of all complaints
★★★★★ "NFL says my subscription was thru google and have to cancel thru google, go to google and theres nothing in my subscriptions tab. getting charged $6.99 for nfl+ and cant cancel it. FIX THIS." - Samuel Geraci
2
"subscription"
19 negative reviews mention this · 25% of all complaints
★★★★★ "NFL says my subscription was thru google and have to cancel thru google, go to google and theres nothing in my subscriptions tab. getting charged $6.99 for nfl+ and cant cancel it. FIX THIS." - Samuel Geraci
3
"cancel subscription"
14 negative reviews mention this · 19% of all complaints
★★★★★ "I subscribed wanting this for 1 month til the season was over and now it's impossible to cancel subscription. still getting charged for something I don't need ." - Joey Uribe
4
"watch"
8 negative reviews mention this · 11% of all complaints
★★★★★ "i subscribed so that i could watch replays of Good Morning Football. following the draft, they removed every single recent episode for the whole month. worthless app. thanks for stealing my money (again), NFL" - R.C. Allen
5
"money"
8 negative reviews mention this · 11% of all complaints
★★★★★ "i subscribed so that i could watch replays of Good Morning Football. following the draft, they removed every single recent episode for the whole month. worthless app. thanks for stealing my money (again), NFL" - R.C. Allen
📋 All 75 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
bad app
NFL says my subscription was thru google and have to cancel thru google, go to google and theres nothing in my subscriptions tab. getting charged $6.99 for nfl+ and cant cancel it. FIX THIS.
Trying to change payment option keeps giving me the run around. FAQ is worthless, links are junk.
I want to cancel my subscription and it wont allow me!!!!!!
can't easily unsubscribe
I have been unable to cancel my subscription. They make it sound like it's very simple, but it's not.
i subscribed so that i could watch replays of Good Morning Football. following the draft, they removed every single recent episode for the whole month. worthless app. thanks for stealing my money (again), NFL
Can't get live action game streaming.
Drops signal; constant rebooting
it just doesn't work.
app won't even open. My phone says it has a virus and they need to fix it before it will open it
The app crashes at every commercial. Please just show a commercial break on the screen and not crash the app.
i just hate corporations. also how you gonna send me notifications and then tell me to update the app? feel like if the app needs updating, I shouldn't get notifications. just a thought
turning in to junk
Highly inappropriate halftime for superbowl. Will not be re-subscribing in the fall. Lewd sexual acts and foul language should not have any part of the NFL. If the owners can't stand up for decency then I'll spend my time and money elsewhere. If I could rate lower I would!
they make it hard to cancel and even when you do they will make you cancel it again and by that time you paid two more months
You'll find more up-to-date info on YouTube & social media. NFL channel and the NFL App is useless.
I subscribed wanting this for 1 month til the season was over and now it's impossible to cancel subscription. still getting charged for something I don't need .
To many steps to see if they can help you
The app crashes constantly. Rewinding and fast-forwarding are a painful and dangerous experience. Trying to skip forward to the middle of a game requires pressing the jump forward 30 seconds button hundreds of times, and is more likely to crash the app than to succeed.
lags constantlags cons
how can a billion dollar organization continuously get it wrong year after year? The MLB app runs circles around this pitiful app
It is ridiculous you can't even show a picture without trying to drop a cookie on the phone. Scammy. NFL has totally messed up their app. The entire thing is only geared to trying to steal your money to sell that NFL+ now. Games used to always be aired free of charge because commercial ads paid for them to sell to you. You are the product. Now they want to try and charge you in the app and online for the privilege of being sold to companies for ad revenue in the billions to watch the games.
Was 5 star, till y'all keep giving me the run around to cancel my subscription in the of season 🤬
Once you sign up, it's almost impossible to stop at. anytime you try to unsubscribe it sends you to some B.S. information about stopping notices, but nothing about stopping payments. you literally have to go to your bank and put a stop payment on the account. The NFL saw what major league baseball did. Soon they will follow by going all premium.
For some reason it will not sign me in. I paid for a full year of NFL plus and can't access everything because I keep getting a sign in error. Have reset the password numerous times, still cannot access everything I have paid for.
after the free trial I kept getting charged for 4 months so far. my Google play even says I canceled 12/25/25 anyway not cool
This app is outright terrible. I have constant issues with the app not allowing full screen viewing and they make it impossible to cancel the subscription so they can charge $8/mo all year instead of during the season.
terrible app
Payed for NFL+ now I cant cancel because online it says it was purchased through android/google but nothing pops up on my play store subscriptions. Now the only way is to dispute with my credit card
works when it wants to. very hard to cancel subscription and even with subscription you only get certain games
NFL is too greedy!!
Very disappointed. I accidently hit renew instead of cancel and before i could stop the payment 119.00$ was overdraft , from my bank account .They're customer service is ran by an AI that sent me to disabled websites as i was trying to cancel and request a refund . The worst part is its not even football season. I've alerted my bank and I'll never use shady apps that give you the run around when theirs a problem. They make it easy to sign up but to cancel or request a refund is almost impossible
Pages won't load. Easier to access news from desktop version of website due to this
this app stole 80 dollors from me because I could not watch my own team games when thair away when thair is a blackout and thay won't give me my money back when I did refund.
I cancelled the NFL and they keep trying to bill me I'm sick of it
the worst app! so slow, always technical issues!
impossible to unscribe
canceled still got billed
wouldn't work on my TV & they wouldn't refund my money! a whole year subscription down the drain!
HARD TO CANCEL. NOT WORTH THE MONEY!!!Takes awhile to connect to games and sometimes won't play Sunday, Monday and Thursday night football as well as all playoff games. Waste of time and money. Extremely difficult to cancel subscription!!
not 4 . e lol
it did not work
really hard to uninstall
how can such a massively financed endeavor publish such a useless app? I just wanted some basic info about the upcoming season and every other sports app has better, more current information than the official league app.
Not worth the price of admission. ✌🏻
useless
I don't know but I can't even download it maybe it's just my phone
the NFL should be sued for how difficult they make it to cancel your subscription.
won't let me cancel my subscription
+ 25 more in the clipboard copy
Sentiment summary
37%
Positive (4-5★)
4%
Neutral (3★)
59%
Negative (1-2★)