Review Insights · Google Play
NHS Couch to 5K
Department of Health and Social Care (Digital) · 67,627 ratings · ★ 4.9
4.9
★★★★★
67,627 ratings
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Top complaints - extracted from 15 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
4 negative reviews mention this · 27% of all complaints
★★★★★ "the app doesn't work" - Sally Hutchison
2
"doesn"
3 negative reviews mention this · 20% of all complaints
★★★★★ "the app doesn't work" - Sally Hutchison
3
"doesn work"
3 negative reviews mention this · 20% of all complaints
4
"stuck"
3 negative reviews mention this · 20% of all complaints
★★★★★ "won't even download a trainer - so non starter. tried again and just stuck on the title page" - Neil Summersgill
5
"screen"
3 negative reviews mention this · 20% of all complaints
★★★★★ "multi app on the same screen have a few bugs. resize the app reset the walk/run part. same scenario, rotate the phone reset the full run" - Isidoro Cañones
6
"running"
3 negative reviews mention this · 20% of all complaints
★★★★★ "timer doesn't work, says 60 seconds and lasts from somewhere from 70-90 seconds (yes it's inconsistent) how can you mess that up??? also it's just straight up not for people who haven't exercised in a while (or people who exercise but littl…" - Dead Johnson
7
"think"
3 negative reviews mention this · 20% of all complaints
★★★★★ "If you've never seen anybody run before, or if running as a concept has never occurred to you, this might be useful. For everyone else, if you think you need a celebrity to tell you how to do something that has been ingrained in human natur…" - M D
📋 All 15 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
the app doesn't work
open the app and it freezes on the opening picture
won't even download a trainer - so non starter. tried again and just stuck on the title page
doesn't work
timer doesn't work, says 60 seconds and lasts from somewhere from 70-90 seconds (yes it's inconsistent) how can you mess that up??? also it's just straight up not for people who haven't exercised in a while (or people who exercise but little like me), if it actually was anything good it wouldn't start with running on the first week at all
since the latest update the app does not function. it gets stuck on the opening screen. I've tried clearing cache, data, uninstalling and reinstalling and restarted phone. nothing works
If you've never seen anybody run before, or if running as a concept has never occurred to you, this might be useful. For everyone else, if you think you need a celebrity to tell you how to do something that has been ingrained in human nature for millennia, you should probably get psychological help first. On top of the constant negativity about not running too fast, too far, too often, the app itself constantly stops and starts at random times. Terrible, terrible app. Avoid.
not a good start. the app wont even open. Just freezes on the start page
app wont open
not sure what happened but app stopped working .have re loaded but still does not work
NOT FOR COUCH RUNNING. I was told to use this app as physio for a back injury. Up to week 3 I could handle, but week 4 takes a MASSIVE leap in difficulty. Why not just plan the weeks properly rather than pushing huge difficulty spikes? All you're doing is introducing quit moments where people think they can't do it. Also, the amount of people who said they had to repeat weeks means it's a lie. it's not a 9 week course. Make it longer and make it manageable. Upset and disheartened.
I was using the app until it required my personal information to be consented without any options for no consent. This left me no choice but to delete the app and finish my use of the C25K any further. I think this is a complete disgrace that no option to opt out is available
constantly stops when screen is off
I'm sure this is a really good app, but I'm currently struggling.....I literally cannot get through the set-up stage. Every time I try to choose a Coach (Personal Trainer) it fails, & there is no option to skip it....therefore I'm stuck. If you can fix this or tell me where I'm going wrong, I'd appreciate it.....I want to make full use of the app if possible 🙏 I'd love to change my review to 5 stars 👌
multi app on the same screen have a few bugs. resize the app reset the walk/run part. same scenario, rotate the phone reset the full run
Sentiment summary
100%
Positive (4-5★)
0%
Neutral (3★)
0%
Negative (1-2★)