Review Insights · Google Play
nib
nib Health · 13,065 ratings · ★ 4.3
4.3
★★★★★
13,065 ratings
🎯 Build a better version
Top complaints - extracted from 50 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"slow"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Every time the app updates, I have to log in again. The login process is slow, and if there is no reception where I am at the time, well too bad. I get caught out way too often. The app is slow to respond in general on a Galaxy S23 which is…" - Shane Martin
2
"doesn"
5 negative reviews mention this · 10% of all complaints
★★★★★ "useless doesnt cover anything that you would need, better off saving your money and covering yourself." - lachlan crow
📋 All 50 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
can't log in
very poor with advice when you need it.
useless doesnt cover anything that you would need, better off saving your money and covering yourself.
This app is terrible i cannot even log into it it gives me a three digital no's and I still cannot get in to it, it is so frustrating just fix this
cannot log in, never worked for me.
app doesn't open
not very intuitive
changed phones, got stuck in verification code and 2FA loop including verification codes that never arrived (not in spam). got in after trying 10 times over 2 days. so frustrating
not working
dreadful, i received an email saying my son was no longer covered (when he finished his studies), when i had rung the to make sure he was
I just want the health app NOT the travel and it says switch products but you can't do it. It is doing my head in. How hard can it be?
doesn't work when you need it to
Not easy to see individual balances, also so bloody expensive even after being with them over 25 years. There should be a no claim bonus or years served bonus.
when you need this app in a place such as hospital, it has a lot of problems and so slow.
how can I log? really
cant log in repeatedly. the screen says something is wrong. so I can't use the app :(
ever since the latest update it directs you to a website and tries to make you sign in with a sms code and it doesn't work!!
app is hsrd to use snd clunky
Had to wait the 2 months even though I had insurance with BUPA. what a joke!
Terrible. If you have an apple you can easily add your digital NIB card, but Android doesn't give you the option. Unacceptable.
apparently I have insufficient funds in my account (news to me and my bank) so now I'm on this app stuffing around trying to sort it out. trust me when I say I have better things to be doing!
use to be brilliant, now can't even log in.
the app won't open - bad time to ask for my thoughts
can't make it work
Hard to use and navigate Hard to log in
unable to login after changing last name on call with support , help from support not forthcoming :(
does what NIB wants, not the customer. As bad as the Banks
Payment Receipt cannot be accessed. That is a minimum customer need for someone who pays month on month.
Every time I tried to sign in this app. It took me back to the beginning. So frustrating 😫
Up to 10 days for a claim... yeah, nah
useless laggy app, notifications regarding account dues are sporadic.
Put the claim card on the main screen trying to claim and the card is in a menu and hard to find? where's the good user experience? the home screen is busy now and full of jargon. update: I'm not sitting here chatting to a bot that doesn't understand me. Please tell your developers to simply add the membership card to the home screen. It's simple. I don't want to stand at the dentist with my whole family trying to find a membership card. The app was better before and now over complicated.
terrible
slow to transfer and charging to my account for 2 months!
like every other health insurance, the price goes up and it covers less ($750 went down to $600) there's nothing people can do about it since the competition is also getting worse higher ups will gladly kill humans for more money
65% refund ? never 20% the most direct to obudsman looking at yearly expenses it's actual would've been cheaper if you have no insurance 600 month? it a dodgy business seriously requires an audit by ATO ...false advertising Consumer Protection #ACCC
Taken 6 weeks to get Membership cards still haven't received?
The authentication stopped working so I can't log in
Every time the app updates, I have to log in again. The login process is slow, and if there is no reception where I am at the time, well too bad. I get caught out way too often. The app is slow to respond in general on a Galaxy S23 which is not old enough for the drama this app causes. Do better.
very slow app..keeps spinning
sign in is clunky
Problem is two factor authentication being forced on users, yet another buggy useless app created by folks that don't understand cyber. You have to verify via email then via phone. Like most of these companies the NIB apps sucks. Switching health insurer to one with less rigmarole. NIB used to be good. Now it's the same as the rest. Still good on claims for extras, but this rating is for the unnecessary steps that don't make you more secure in practice.
full of irrelvant information. try to find a practitioner and most of the ones on their list left the organisation. their lists are so out of date
the app is hard to use. Can't order physical card, finding providers in regional is very difficult, it shows somewhere in SA while I searched for providers in NSW.
slow
The app is so damn glitchy and buggy it's actually unusable. The last few times I've gone to use the app it hasn't worked. Uninstalling and reinstalling does nothing. I never used to have any issues with the app but now I can't even access any part of the app.
ok
I just want to make a periodontal claim but that option is not showing
should be allowed to cancel your payment plan through the app if you can't afford it anymore, instead of having to go through the hassle of calling
Let me use my password! Staring at the app for a minute and then leaving it to open email and refresh until it drops then copy and paste is a terrible experience when my password manager is right there ready with my password. This is not what email is for
Sentiment summary
81%
Positive (4-5★)
7%
Neutral (3★)
12%
Negative (1-2★)