Review Insights · Google Play
Nickel - An account for all
NiCKEL · 301,876 ratings · ★ 4.5
4.5
★★★★★
301,876 ratings
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Top complaints - extracted from 17 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
6 negative reviews mention this · 35% of all complaints
★★★★★ "Cette banque est nulle. Ils vous forcent à faire des transferts d'argent avec Ria, avec des taux de change qui sont très très bas. Ils ne te permettent pas de choisir avec quel moyen faire le transfert. J'ai essayé d'utiliser tap tap send e…" - BdBlank
2
"money"
3 negative reviews mention this · 18% of all complaints
★★★★★ "every step you do ask you for money , for transfer cost 1 € AND IF YOU LIKE IT FOR FREE TAKES 3 TO 5 WORLING DAYS, AND IF YOU MORE IF YOU GET CAS FROM THE ATM MACHINE YOU WILL PAY FEAS" - Arslan Al Salibi
3
"transfer"
3 negative reviews mention this · 18% of all complaints
★★★★★ "every step you do ask you for money , for transfer cost 1 € AND IF YOU LIKE IT FOR FREE TAKES 3 TO 5 WORLING DAYS, AND IF YOU MORE IF YOU GET CAS FROM THE ATM MACHINE YOU WILL PAY FEAS" - Arslan Al Salibi
4
"days"
3 negative reviews mention this · 18% of all complaints
★★★★★ "every step you do ask you for money , for transfer cost 1 € AND IF YOU LIKE IT FOR FREE TAKES 3 TO 5 WORLING DAYS, AND IF YOU MORE IF YOU GET CAS FROM THE ATM MACHINE YOU WILL PAY FEAS" - Arslan Al Salibi
5
"customer"
3 negative reviews mention this · 18% of all complaints
★★★★★ "customer service is horrible they don't make it easy when having a problem" - Mario Biabiany Viper services B.V
6
"customer service"
3 negative reviews mention this · 18% of all complaints
★★★★★ "customer service is horrible they don't make it easy when having a problem" - Mario Biabiany Viper services B.V
7
"bank"
3 negative reviews mention this · 18% of all complaints
★★★★★ "bad bank" - Mustapha Bid
8
"account"
3 negative reviews mention this · 18% of all complaints
★★★★★ "absolute worst banking experience I ever had. closed account." - Mark Lite
📋 All 17 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
every step you do ask you for money , for transfer cost 1 € AND IF YOU LIKE IT FOR FREE TAKES 3 TO 5 WORLING DAYS, AND IF YOU MORE IF YOU GET CAS FROM THE ATM MACHINE YOU WILL PAY FEAS
Cette banque est nulle. Ils vous forcent à faire des transferts d'argent avec Ria, avec des taux de change qui sont très très bas. Ils ne te permettent pas de choisir avec quel moyen faire le transfert. J'ai essayé d'utiliser tap tap send et ils l'ont bloqué. Et quand je les ai appelé j'ai dû attendre 15 min pour avoir quelqu'un. Service nul je recommande pas.
Cannot connect. "Internet connection required". No access on app or website. It's been two days since this happened ALL DAY and now AGAIN?!? If this continues, quite frankly I can't see a reason to stay with Nickel.
no puede ser que uno necesitando el código de envío para enviar un dinero de urgencia y se demoren más 30 minutos por un mensaje y luego salgan con un cuento chimbo que me bloquean por seguridad y que tengo que esperar 24H. En lo posible no usen está tarjeta para nada a no ser que de verdad sea de mucha necesidad
I went to different shops; Big and Small. The app just does not work. (card)
bad bank
absolute worst banking experience I ever had. closed account.
Impossible de contacter le service clients
I requested to temporarily freeze my account, and I was charged 35 euros for that. However, afterward the requests are being made automatically, and each time 35 euros is being charged. I don’t understand why this is happening. I contacted with support team but didn't get any solution regarding this issue. This is very unfortunate, and I am very disappointed with Nickel’s service.
there agent are really bad in Portugal there language are not good
You can't get paid on this app nor make bank transfer, useless app. Fake bank
Stay away! I would give 0 stars, but that option does not exist. From my perspective, these people are running a scam : It costs money, which they promise you "will get back". Don't believe them -- you won't. Unfit for any purpose: can't transfer money in or out. Can't pay online with it. It is simply a money hole. Their customer service hangs up on you 1:30 after saying "your expected waiting time to speak to an agent is 3 minutes". If you value your money, use other services. My 30€ is gone.
just fault bank. always money cating no reason. avoid this bank.
4 days without being able to make transfers. I called customer service and they said nothing was wrong. I opened another account with Revolut and all my transfers went through.
customer service is horrible they don't make it easy when having a problem
good
nice 1
Sentiment summary
91%
Positive (4-5★)
5%
Neutral (3★)
4%
Negative (1-2★)