Review Insights · Google Play
Nike SNKRS: Shoes & Streetwear
Nike, Inc. · 124,761 ratings · ★ 4.0
4.0
★★★★★
124,761 ratings
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Top complaints - extracted from 81 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
13 negative reviews mention this · 16% of all complaints
★★★★★ "doesn't work" - Julia Bailet
2
"shoes"
12 negative reviews mention this · 15% of all complaints
★★★★★ "still full of bots. they dropped 7 shoes this morning. bots got em all. im in my 40s and I think im finally done with Nike. they obviously dont want my money. so ill just stick to Adidas and New Balance. and its ok, I k ow Nike dont gove a …" - Nope Nope
3
"drop"
10 negative reviews mention this · 12% of all complaints
★★★★★ "App always have errors when there's a drop and works after items are sold out😡" - Kenneth Kemp
4
"nike"
9 negative reviews mention this · 11% of all complaints
★★★★★ "all im getting is a connection error for the past week, thanks nike for another tradh app. and why even try for a pair of sneakers on here you can never win anyway. years of taking l's with this app.never anything" - S s
5
"anything"
9 negative reviews mention this · 11% of all complaints
★★★★★ "all im getting is a connection error for the past week, thanks nike for another tradh app. and why even try for a pair of sneakers on here you can never win anyway. years of taking l's with this app.never anything" - S s
6
"drops"
9 negative reviews mention this · 11% of all complaints
★★★★★ "Completely Broken!!! The feed and upcoming drops doesnt load. The in stock won't let you click on any of the product. This app is a joke and is a sign of Nikes dropping share prices" - Jason Holmes
7
"snkrs"
9 negative reviews mention this · 11% of all complaints
★★★★★ "constantly drops my payment information despite repeatedly re-adding it in Nike and the SNKRS apps" - Shawn Robinson
📋 All 81 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App always have errors when there's a drop and works after items are sold out😡
Really bad, 3 models available in Spain. Not useful at all. Good looking application but not giving what you need. Just disappointed. P.s. please don't reply that you are sorry to hear this. And it's really shame for you guys to have a lot of reviews with one star. Delete the app or post something what we can buy. Disaster.
can't get a shoe. way too many bots.
all im getting is a connection error for the past week, thanks nike for another tradh app. and why even try for a pair of sneakers on here you can never win anyway. years of taking l's with this app.never anything
Can't select shoe sizes and then says error. The app shuts down
unusable keeps telling me I have the wrong password so I update password same thing again exactly same thing on Nike app should b zero stars
still full of bots. they dropped 7 shoes this morning. bots got em all. im in my 40s and I think im finally done with Nike. they obviously dont want my money. so ill just stick to Adidas and New Balance. and its ok, I k ow Nike dont gove a phuck. cause talk to a customer service rep....they talk to you like a dope fiend. like suck my d1ck cause you'll be back. this time I wont be back.
Does not work properly during initial set up.
doesn't work
Completely Broken!!! The feed and upcoming drops doesnt load. The in stock won't let you click on any of the product. This app is a joke and is a sign of Nikes dropping share prices
feed wont load 😒
inconsistent
Sells fakes
feed doesn't load anymore since the last update
no shipping to PR, literally a territory of the US. epic fail
WASTE OF TIME, THIS APP IS TRASH, As a long time Nike customer I am very disappointed!!! I wake up stupid early for new drops. I have never one time been able to grab a pair. This app is useless!!! Ive been on so many drops, they take my payment info and then it says "maybe you'll get it?!?! really?? not one drop since the launch of the app, not to mention the horrific errors making a mess of the app! Deleting!!!
The FEED and UPCOMING tabs are showing as loading when the app is launched
liquid x fragments sold out in size 14 in 30 seconds, so how is it that stock x and goat have multiple pairs in size 14 for over 750$, and you said Bots weren't allowed to purchase but now they have this size and pair all over the internet from 7-1k. what a scam this whole thing is. it just makes me HATE this company more. the community, the SNKRS app. you all are so wrong for doing this to people. you have hurt a lot of humans doing this with shoes nobody can get.
never works for Android
This app is straight garbage. doesn't let me in anymore. Always asking for a verification code. But when I give my number it never send the code. It's been like this for 2 weeks.
My app won't load
app is trash. upcoming releases never even loads up for me.
Just want a dang pair of shoes. Downloaded this app to get myself some shoes but apparently I can't do it. I'm a size 17. It's not easy finding stuff. I see something I like and download the snkrs app to grab it up. I get on there and nope! Shoe gets released at 7am and I get on at 7:02am and everything is gone. Man! I just want a pair of shoes for myself. I'm not trying to be a part of any side hustle or post that stuff on Ebay for 699.99 before I even have it delivered to my house. Geez.
absolutely worthless, never loads on the home screen or anywhere else. Doesn't allow to purchase anything either.
app hasn't worked in months
something drops like a travis. Good luck. You will never get them as they will just put you in pending and then sold out even if you order within the first 30 seconds of the drop.
This app will always be broken, on purpose. Shoes sold to the few to exploit the many.
This app is horrible. I don't know why it's even on the Play Store-they should just delete it. You can never manage to snag a good shoe drop; it constantly throws an error message when you enter your card details-even when the card is already saved and all you have to do is enter your security code
it keep logging me out or I can't access because it say I don't have access and connect to wifi
never loads, always stuck on spin
doesn't work anymore. just keeps loading and loading.
Done with Nike. You guys continue to cater to the resellers. Why make a shoe that will be hyped so much that you will never see it on the toe? You guys don't care about your customers. Now I can't get into the app! It keeps telling me to use a code! Why?! You can't exit the app to put in the code sent! You people are losing money!
terrible app. crashes constantly. Had to re install the app and now gets stuck on login. Billion dollar company cant even have a functional app
app is trash and never has any shoes in stock ever
Clumsy app with broken fundamentals. Password resets get stuck in an infinite loop: the code is sent, but you have to leave the app to view it, and when you return the app doesn’t keep your place, forcing the process to restart repeatedly. Promo notifications are just as bad. Tapping the invite notification clears the notification, then the app says an invite is required, which is now gone. Just a trash implementation for something this simple.
horrible app never works always freeze or errors
Hate how they make it so hard to get shoes now. they really need to make a better way for us to get shoes bc this raffles aint it. when half the bots get it. they make me want to find a new show that's not nike/jordan 😭
2 stars. They way that SNKRS does it's releases is very discriminating. exclusive access, sneaker stashes, pairs only available to certain people in certain areas. The site crashing when trying to enter draws.
absolutely rubbish app can never get a drop was online this morning 7.50 for a 8am drop sold out before the drop time happens all the time
on every draw there is glitches or problems with the app.....every....single...draw and I have the S26 pro so should be no issues
The SNKRS app is honestly disappointing. It feels more like a sneaker newsletter than a real shopping app. You get constant updates and stories, but almost no real chance to buy anything. Every drop feels pointless, and the whole experience ends up being more frustrating than useful
Completely broken. Home screen won't load. The tabs that do load, you can't click anything.. including shoes/clothing.
not only do i never win, there is always glitches. telling me there out of my size 10 minutes after it had just said pending then telling me to select a different size and everything is gone by then. real cool 😎
give early access to streamers and influencers but forget about the real people i know without a doubt i was one of first on the drop but yall play with ppl on well let you know i would like to cop a pair on drop but na im screwed out while yall gave ppl Early access who dont need it in soo tired of this bs
snkrs app must hate me, I can't buy anything from this app ever, and I've had this useless app for since 2017, I honestly don't know why I bother with it.
ordered a wolfgrey jordan 5 , got an e.a but what's inside is a wrong size! called customer service they can't do anything! good job snkrs!
app will not even load since the last update
Used to be excellent...
this app doesn't work on Android. can never make purchases, enter raffles, etc. it's like it's been forgotten.
its no way I been trying for years and never won a shoe
+ 31 more in the clipboard copy
Sentiment summary
76%
Positive (4-5★)
3%
Neutral (3★)
21%
Negative (1-2★)