Review Insights · Google Play
Nike SNKRS: Shoes & Streetwear
Nike, Inc. · 124,895 ratings · ★ 4.1
4.1
★★★★★
124,895 ratings
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Top complaints - extracted from 87 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"shoes"
14 negative reviews mention this · 16% of all complaints
★★★★★ "Not worth the download. They ask you to enter your payment method so that it can be an easy, fast transaction. You attempt to purchase a pair of shoes and it will "get you in line" only to be crushed a few mins later and finding out you did…" - Miguel C.
2
"work"
12 negative reviews mention this · 14% of all complaints
★★★★★ "half the time my app is not working and I cant see upcoming or even click on an available sneaker" - Chris Mulvey
3
"drops"
12 negative reviews mention this · 14% of all complaints
★★★★★ "Upcoming drops have not loaded on my app in over 6 months. At least I'm saving money" - Brian Wilkens
4
"nike"
12 negative reviews mention this · 14% of all complaints
★★★★★ "Utterly pointless app, Nike 100% backdooring the best sneakers to apps like StockX and GOAT so you just end up using this as a museum of sorts where you can look at pictures of upcoming apparel that if you want them pay between 10 and 300% …" - Aden Blenkinsopp
5
"drop"
11 negative reviews mention this · 13% of all complaints
★★★★★ "Every time there's a drop the "server experienced an issue" regardless of having all your info saved and ready to go. it's a sham, high profile resellers are given priority over the average shoe fanatic. June 2026 - app keeps crashing, noth…" - Jarred Bleacher
6
"upcoming"
10 negative reviews mention this · 11% of all complaints
★★★★★ "half the time my app is not working and I cant see upcoming or even click on an available sneaker" - Chris Mulvey
7
"load"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Won't load anything even after deleting the app. Home screen just a spinning white circle" - Shannon Kincaid
📋 All 87 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Won't load anything even after deleting the app. Home screen just a spinning white circle
Horrible I placed an order. I received confirmation, my payment was processed. I was given a delivery date for the 24th of June. On the 24th I received a email stating there is a delay on my delivery. June 25th at 9:17pm I received an email saying my order was canceled. This was a birthday gift for my daughter she was excited and so was I that I was able to purchase them. Just for us to both be let down. I called customer service they said this happens sometimes. Been a member for years.Very sad
half the time my app is not working and I cant see upcoming or even click on an available sneaker
Every time there's a drop the "server experienced an issue" regardless of having all your info saved and ready to go. it's a sham, high profile resellers are given priority over the average shoe fanatic. June 2026 - app keeps crashing, nothing will load. quickly turning into a dumpster fire
app hasn't worked for forever. finally uninstall reinstalling, hopefully this works
Trash App that let's bots win
I asked to be notified. Never received any notifications. This app is a joke.
10 launches. didnt win any. apps a con id suggest staying away to avoid being disappointed and frustrated. tried getting one of the England shirts today, it was the final straw why I have left a bad review. previous launches were all Travis Scott trainers. Won naff all.
you save your card details but when you try to checkout it asks again for them so by time you have put in what you want has sold out pointless!!!!!
crashes
woke up early for a drop only for the app to crash and missing out on everything from the drop
never works anymore
This app doesn't work network error at 10:00 am
Upcoming drops have not loaded on my app in over 6 months. At least I'm saving money
Recently, the app won't open/work anymore.
Pages don't load
all im getting is a connection error for the past few weeks, and it keeps logging me out then it won't log me in. sneakers app is becoming trash
Where is the android love?? Snkrs shows way too much favoritism towards IOS users..Apple users are placed on a pedestal every shoe release.. 1 star because now the app does not work at all. the links do not load. pictures do not load. links crash when I attempt to open them. this is beyond ridiculous 🙄
Utterly pointless app, Nike 100% backdooring the best sneakers to apps like StockX and GOAT so you just end up using this as a museum of sorts where you can look at pictures of upcoming apparel that if you want them pay between 10 and 300% mark up to what is supposedly their "retail" price. Honestly just get one of the other 2 apps I already mentioned because this one will just piss you off.
trash app.
worst option to try and order releases.... never works on the nike or sneaker app. Just do yourself a favor and use website. got my 1st pair of releases and it was no thanks to the app. only reason I got it was using the website. note to self if you really want them just use website. so many problems with app, random error messages notifications not coming through.
useless scam app applied for Jordans for my son ranout in 1 mins shame on you ...creating hype and none delivering
Horrible! Outside of looking for upcoming drops, this app is pretty much useless. It clearly deserves 0 stars
Not worth the download. They ask you to enter your payment method so that it can be an easy, fast transaction. You attempt to purchase a pair of shoes and it will "get you in line" only to be crushed a few mins later and finding out you didn't get the shoes. people with bots and multiple accounts get the shoes while majority of us luck out. shipping is the only great thing about this app. got a pair that no one wanted n arrived in 2 days! 2026 App still Crashes!!!
I'm convinced you have to run bots to win shoes on this app!
I stopped buying shoes because of bots. I tried it again and wow it's gotten a lot worse. I wouldn't waste your time since Nike does absolutely nothing to stop bots. how about verify government issue ID
I waited all morning for shoes to drop and when I place my order it said it didn't pass so I try to buy other one. then it said sold out this app choose favorites 🙃
It's so bad it only works 10% of the time I feel like why am I wasting my space on my phone for something that doesn't work nike please fix this
The raffles in this app are a scam in my opinion. The app in general is fine but common work and manage the app when a spike is expected.
does not work ever
App is never working for me
app loads halfway. can't see upcoming drops. only shoes that already dropped which does me no good! crashes, fails yo load etc...
this app is unfair, and it discriminates
ALWAYS crashes.
after 6 months of never being getting a snkrs only releases. im deleting. whats the point nike only sells to there resellers.
when it comes to limited shoes I never cop! but when it's GR they let me cop..garbage site! been having it for over 10 yrs now
App just spins when opened up. Cannot see upcoming drops or Feed
Trying to purchase, yet can't read the sizes as the buttons appear to be empty (or text has same color as background). Kind of hard to figure out which button is what size. Something went wrong in the latest build. When changing country to another country in settings the sizes do appear. Please fix
app open but won't show anything
app don't work I got a network error after I pick my shoe size at 10:00 am
When I first started using this app about 3yrs ago I had 40% chance of getting a sneaker from a drop, within that wk. About a yr ago, the app started malfunctioning more often. The notification reminders always malfunction, during a purchase of a drop the screen freezes and shows an error code. Its impossible to get any drop. Drops show up on sites Kicks, G.O.A.T, StockX, and fightclub within 3 mins of the drop. This app is trash. The same issue is now happening on the Regular Nike app.
Haven't been able to use the app for over a month. It just spins a loading wheel. Kind of disappointing that a billion dollar company can't get an app to work.
signed up hoping to get a chance at drops but am realizing through mine and others experience that all drops are botted and there's no chance to catch a legit drop on this app. Find another app to get your drops SNKRS is useless.
there is absolutely no reason to get the app, been a member since 2012 and not one time have I got a drop of shoes that I like. wake up to be on time have my order placed within seconds of the drop and still can never get it a single time. no point in even owning this app.
this app is so trash the last five pair of shoes I tried to get we're not available like how is that. do anybody know of any better apps to get shoes through?
can't even get a pair of shoes that sold out in seconds.
Doesn't even work most of the time. Just tells me to connect to a mobile network or Wi-Fi, which I'm definitely already connected to.
App always have errors when there's a drop and works after items are sold out😡
Really bad, 3 models available in Spain. Not useful at all. Good looking application but not giving what you need. Just disappointed. P.s. please don't reply that you are sorry to hear this. And it's really shame for you guys to have a lot of reviews with one star. Delete the app or post something what we can buy. Disaster.
can't get a shoe. way too many bots.
+ 37 more in the clipboard copy
Sentiment summary
77%
Positive (4-5★)
3%
Neutral (3★)
20%
Negative (1-2★)