Review Insights · Google Play
Nordstrom
Nordstrom, Inc. · 42,038 ratings · ★ 4.9
4.9
★★★★★
42,038 ratings
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Top complaints - extracted from 16 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"been"
4 negative reviews mention this · 25% of all complaints
★★★★★ "It's so different in each store some are a dream and others such as New Orleans, or St Louis have been horrible. The credit card is of no value." - Mike Bingham (Shark in a Sea of fire)
2
"order"
3 negative reviews mention this · 19% of all complaints
★★★★★ "I can't have the option to receive my order more fast! Very badly customer service!" - Isabella Garciai
3
"credit"
3 negative reviews mention this · 19% of all complaints
★★★★★ "It's so different in each store some are a dream and others such as New Orleans, or St Louis have been horrible. The credit card is of no value." - Mike Bingham (Shark in a Sea of fire)
4
"card"
3 negative reviews mention this · 19% of all complaints
★★★★★ "It's so different in each store some are a dream and others such as New Orleans, or St Louis have been horrible. The credit card is of no value." - Mike Bingham (Shark in a Sea of fire)
5
"nordstrom"
3 negative reviews mention this · 19% of all complaints
★★★★★ "latest update that removed material / composition from clothing items' description was a terrible decision. some of us depend a ton on composition to determine whether or not to purchase something online! I can foresee online returns increa…" - Lily X
6
"didn"
3 negative reviews mention this · 19% of all complaints
★★★★★ "The app charged my credit card, but didn't complete the order. Shady" - Dawn Vevang
📋 All 16 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I can't have the option to receive my order more fast! Very badly customer service!
It's so different in each store some are a dream and others such as New Orleans, or St Louis have been horrible. The credit card is of no value.
I HATE the new product layout on the app. Only being able to view two items in one row on a page is annoying and time consuming.
latest update that removed material / composition from clothing items' description was a terrible decision. some of us depend a ton on composition to determine whether or not to purchase something online! I can foresee online returns increasing even more for Nordstrom with this update. not well thought out at all.
payment issue delayed my purchase during sale
The app charged my credit card, but didn't complete the order. Shady
Horrible keep receiving correlation error with my new Samsung S26 Ultra
bad
It's been a month and I still can Not log into My Account. It's Absolutely Ridiculous!
👎
very glitchy. super frustrating
I don't appreciate being discriminated. Nordstrom closed my card account on my card exp date. Said that my credit score was too low when my account was on good standing. I didn't approve a credit check. since when does department stores flag certain accounts & run a credit check on certain customers? I've been a Nordstroms customer for 30 years! It's unfair & not right that you singled me out & closed my credit account! I've NEVER had any credit acct EVER DO THAT TO ME!
I called early Friday night several times for the Estee Lauder counter, but there was no answer. Today, Monday, I called Nordstrom's this morning, Estee Lauder counter did not answer again. Called their main number, told about my issue, they transferred me to someone else, and the call dropped. Called them back, and they sent me to the same department, no answer. This is not professional service. It's disappointing & confusing.
I ordered a Coat and snow boots , but nothing has been delivered
app won't verify
who's the first time I use this website in the first time that they wouldn't accept klarna even though their on klarna and I don't even know what's going on my order or why didn't it go through or did it go through.
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)