Review Insights · Google Play
Nordstrom
Nordstrom, Inc. · 43,460 ratings · ★ 4.8
4.8
★★★★★
43,460 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"been"
4 negative reviews mention this · 18% of all complaints
★★★★★ "yall been stealing. from me with late fees for a minute just found out ." - George Claude Briseno
2
"credit"
4 negative reviews mention this · 18% of all complaints
★★★★★ "always problems with this app and store to log on. they screw up my credit card information too" - Anita Mark
3
"card"
4 negative reviews mention this · 18% of all complaints
★★★★★ "always problems with this app and store to log on. they screw up my credit card information too" - Anita Mark
4
"items"
3 negative reviews mention this · 14% of all complaints
★★★★★ "app won't let me delete items I don't want" - Walter Niblett
5
"purchase"
3 negative reviews mention this · 14% of all complaints
★★★★★ "wildly terrible. downloaded the app to track a purchase I made on the website. logged into the same account and yes, I'm sure it's the same account... it had my shipping address and payment method saved, so it was clearly the same one. had …" - Thomas Dennis
6
"account"
3 negative reviews mention this · 14% of all complaints
★★★★★ "wildly terrible. downloaded the app to track a purchase I made on the website. logged into the same account and yes, I'm sure it's the same account... it had my shipping address and payment method saved, so it was clearly the same one. had …" - Thomas Dennis
7
"order"
3 negative reviews mention this · 14% of all complaints
★★★★★ "wildly terrible. downloaded the app to track a purchase I made on the website. logged into the same account and yes, I'm sure it's the same account... it had my shipping address and payment method saved, so it was clearly the same one. had …" - Thomas Dennis
8
"horrible"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Horrible experience. I was billed twice for the same charge. It has taken an Act of Congress to get this settled. Once it is settled, I will never shop here again." - *Sunny “CoCo” Rawlerson*
9
"nordstrom"
3 negative reviews mention this · 14% of all complaints
★★★★★ "5 time nordy club ambassador here. The recent update has an annoying AI thing that I can't disable. I'll probably delete the app and shop at Nordstrom less often." - Eric Homan
10
"credit card"
3 negative reviews mention this · 14% of all complaints
★★★★★ "always problems with this app and store to log on. they screw up my credit card information too" - Anita Mark
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
yall been stealing. from me with late fees for a minute just found out .
very bad if not the worst.
app won't let me delete items I don't want
Set up the app, excited to use it. It will not allow me to use the biometric login so it is NOT secure
kisses me off i cant sign in after I just signed up. grrr
wildly terrible. downloaded the app to track a purchase I made on the website. logged into the same account and yes, I'm sure it's the same account... it had my shipping address and payment method saved, so it was clearly the same one. had never used NR before two days ago. order history nonexistent in the app. gotta use the website. why have an app in the first place if it's not capable of proper synchronization?
Horrible experience. I was billed twice for the same charge. It has taken an Act of Congress to get this settled. Once it is settled, I will never shop here again.
5 time nordy club ambassador here. The recent update has an annoying AI thing that I can't disable. I'll probably delete the app and shop at Nordstrom less often.
always problems with this app and store to log on. they screw up my credit card information too
I can't have the option to receive my order more fast! Very badly customer service!
It's so different in each store some are a dream and others such as New Orleans, or St Louis have been horrible. The credit card is of no value.
I HATE the new product layout on the app. Only being able to view two items in one row on a page is annoying and time consuming.
latest update that removed material / composition from clothing items' description was a terrible decision. some of us depend a ton on composition to determine whether or not to purchase something online! I can foresee online returns increasing even more for Nordstrom with this update. not well thought out at all.
payment issue delayed my purchase during sale
The app charged my credit card, but didn't complete the order. Shady
Horrible keep receiving correlation error with my new Samsung S26 Ultra
bad
It's been a month and I still can Not log into My Account. It's Absolutely Ridiculous!
👎
very glitchy. super frustrating
I don't appreciate being discriminated. Nordstrom closed my card account on my card exp date. Said that my credit score was too low when my account was on good standing. I didn't approve a credit check. since when does department stores flag certain accounts & run a credit check on certain customers? I've been a Nordstroms customer for 30 years! It's unfair & not right that you singled me out & closed my credit account! I've NEVER had any credit acct EVER DO THAT TO ME!
app won't verify
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)