Review Insights · Google Play
NordVPN - fast VPN for privacy
Nord Security · 1,301,039 ratings · ★ 4.6
4.6
★★★★★
1,301,039 ratings
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Top complaints - extracted from 41 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Despite having a dedicated IP, getting blocked by more and more by websites using cloudflare. They also updated widgets so I cant disconnect, only let you pause. UX is clean instead of useful, I prefer both. UPDATE: lowering to two starts b…" - Matt Farrell
2
"account"
6 negative reviews mention this · 15% of all complaints
★★★★★ "It is impossible to delete your account and request a refund even if you do so the same day you opened the account. You have to request a refund prior to deleting your account, but there is no functioning facility to accomplish that. So Nor…" - Casey Vieceli
3
"work"
5 negative reviews mention this · 12% of all complaints
★★★★★ "everything worked fine until I opted out of paying a ridiculous amount of money. I had to remove Nord software before I could even access the internet again. who cares if I want to listen to Biebs? apparently you do Nord...." - Richard McIntyre
4
"google"
5 negative reviews mention this · 12% of all complaints
★★★★★ "I dont understand why I have to connect through a google account to open the app and use the vpn!!! And it seems like this change occured after the latest update. Its completely opposite to being safe and private when you require me to asso…" - Karolos Panagiotis Roukas
📋 All 41 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
everything worked fine until I opted out of paying a ridiculous amount of money. I had to remove Nord software before I could even access the internet again. who cares if I want to listen to Biebs? apparently you do Nord....
Fine at first but renewal price is BS and no one answers emails from their support. NordVPN lost my loyalty I can get ripped off by another VPN company maybe they will actually have customer service.
bad
I am confused as to why there are notifications directing users to download the TV app when they already have it installed?
they want your personal info to provide you "privacy"
worst vpn i ever seen
I just downloaded it now but it not allowing me to login
I was on a 3 day trial and decided to cancel before the trail ends... requested a refund and I am yet to get it back... it's been over 2 weeks now!!!
im NOT buying something js to continue💔
there is no free option, initially ask to take a subscription. You can simply update your category as a paid application.
It is impossible to delete your account and request a refund even if you do so the same day you opened the account. You have to request a refund prior to deleting your account, but there is no functioning facility to accomplish that. So Nord scammed me out of $130.93. Completey unprofessional and duplicitous way to do business in my opinion. I'm so surprised refunds are handled separately. That way they don't have to be handled at all. Just throw in some broken links, and you're golden.
I dont understand why I have to connect through a google account to open the app and use the vpn!!! And it seems like this change occured after the latest update. Its completely opposite to being safe and private when you require me to associate my VPN use with google. Ridiculous. 30/06/26 The issue persists. I will not be subscribing again.
For some reason NordVPN now FORCES a connection to Google Play or it stops working. DO NOT USE NORDVPN. We should be able to turn Google off if we want!
not good
Recent updates have left the VPN unable to connect on the PC without restarting your PC or using the task manager to close it and crossing your fingers that it will work when you open it again. It seems like NordVPN goes through cycles where it works great for a few months, then they update it, and it is completely broke for a few months. I have contacted supported a few times but never got a useful resolution so I have given up on them.
bad
just did the latest update and nothing has changed still unable to connect to Netflix and Paramount Plus My 1st giving this app 1 star as when a new update is they fix the issues But this time NO
this is paid VPN app 😡🤬🤬
Slow to connect very bad
worst
Worked fine at first. Now it won't work with any streaming service. What do I have to do to have the balance of my money returned and cancel my account?
buffering all the time
Not working. Needs an urgent update. Started to not allow data access either on mobile or wifi data. Phone restarts won't work and have to either disconnect connection or force stop app to allow data access. Latest update from playstore
worst experience
keeps signing me out randomly
doesn't really work anymore. connection is super slow, nothing loads... and the main reason I got it was to watch different shows on Netflix but now that doesn't even work anymore. Netflix doesn't allow it. unless it's fixed, I'm not renewing my subscription next time. which sucks, because this WAS a great app. not anymore, though.
disgusting 🤮
Bring back the old UI...
randomly blocks me from using VPN stating i already have an account associate with this google account works when it wants to, makes me miss imortant things and it cost me money.
Extremely bad experience, application is not working , when i try to login then nothing appears on screen after clicking on login , totally third class
not free. must setbup an an account. hogs up space..
bad
rubbish app. used to do kyc on wise app for mony transfer. wise caught vpn immediately and showed that i am connected to proxy.
I log in on the website it keeps saying my subscription had expired but Google play is telling me my subscription doesn't expire until July 7, 2026. It keeps saying account limit reached.
Absolute garbage
Privacy-first users should avoid this Android app. G.S.-This response is evasive. Privacy is not reduced to ‘we don’t log browsing.’ Your Android app now appears to rely on a broader telemetry stack than many privacy users would accept: forced ‘Essential’ data use, Google/Firebase-linked services, and Play-disclosed collection of device IDs, app interactions, installed apps, crash logs, email, and purchase history. That is the concern you did not address.”
Extremely difficult to cancel subsription/free trial, I feel like I got scammed into paying money and there's nothing I can do about it
good
Be very cautious! auto renewal price is 3 times!! higher than any of the plan they offer for a new customer. no reminder, no warning, no heads up.. my mistake I guess for leaving auto renewal option on. not dealing with company again once my subscription runs out. customer service decent enough to offer a deal (extra time for same price), as refund technically was not an option according to t&c.
Despite having a dedicated IP, getting blocked by more and more by websites using cloudflare. They also updated widgets so I cant disconnect, only let you pause. UX is clean instead of useful, I prefer both. UPDATE: lowering to two starts because the response didn't address the issue of the widget, I despise non-answers.
it's actually the best have come across keep up with the good work Nord 👍
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)