Review Insights · Google Play
NSW FuelCheck
Department of Customer Service · 48,195 ratings · ★ 4.5
4.5
★★★★★
48,195 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"fuel"
7 negative reviews mention this · 37% of all complaints
★★★★★ "It does not even have a menu. the screen froze at the type of fuel I am interested. I uninstalled and reinstalled twice. Useless app...very disappointed." - Cicelia McRae
2
"type"
4 negative reviews mention this · 21% of all complaints
★★★★★ "It does not even have a menu. the screen froze at the type of fuel I am interested. I uninstalled and reinstalled twice. Useless app...very disappointed." - Cicelia McRae
3
"useless"
3 negative reviews mention this · 16% of all complaints
★★★★★ "It does not even have a menu. the screen froze at the type of fuel I am interested. I uninstalled and reinstalled twice. Useless app...very disappointed." - Cicelia McRae
4
"fuel type"
3 negative reviews mention this · 16% of all complaints
★★★★★ "selected fuel type and I can go no further!!! no use to me at all!!" - Debra Patterson
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
can't work it out
It does not even have a menu. the screen froze at the type of fuel I am interested. I uninstalled and reinstalled twice. Useless app...very disappointed.
Have just downloaded and i keep getting Some Error Occured. Please try again later. No connection issues on my side.
unstable and can't login
selected fuel type and I can go no further!!! no use to me at all!!
With the fuel shortages happening wouldn't it be great if it told you the station was out of a particular grade of fuel instead of luring you there just to find out it's empty
not able get beyond fuel type selection. no response.
takes forever to load
was great now won't open. Please fix so it can be great again .Thanks. 2 weeks now , don't bother with this app better ones out there
never keeps my location setting
doesn't work
Absolutely useless, can't even add a favourite location.
currently wont let me go past the first page. using Android.
absolutely annoying and a useless waste of my time the app woud not even load past the 1st options selecting the fuel type no way to select or continue
would be easier to use if it showed fuel prices in your area instead of having to go through each suburb
it doesn't even show all the fuel stations in my area. waste of time for me
good
Pretty ordinary, only lists certain brands despite having ticked every single box for all outlets near and around me.... petrol spy works better and lists every service station... uninstalled!
it was good before the update. now it imediately crashes and says it has a bug. wait for the developers to fix it. Developers, please; fix it!
Sentiment summary
87%
Positive (4-5★)
4%
Neutral (3★)
9%
Negative (1-2★)