Review Insights · Google Play
Nykaa - Beauty Shopping App
NYKAA · 2,548,549 ratings · ★ 4.7
4.7
★★★★★
2,548,549 ratings
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Top complaints - extracted from 14 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"product"
4 negative reviews mention this · 29% of all complaints
★★★★★ "worst app to order products , it just delay your orders repeatedly and then call you to cancel it , my order has been delayed three times and then at last forth time they called me to cancel it if I was unavailable like seriously I was avai…" - Deepa Chavan
2
"products"
3 negative reviews mention this · 21% of all complaints
★★★★★ "worst app to order products , it just delay your orders repeatedly and then call you to cancel it , my order has been delayed three times and then at last forth time they called me to cancel it if I was unavailable like seriously I was avai…" - Deepa Chavan
3
"fraud"
3 negative reviews mention this · 21% of all complaints
★★★★★ "Scam fraud , doesn't help customers and sends expired, missing items with 0 shame, no refund at all." - Priyanka Singha
📋 All 14 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
gosh there's no good discount guys, go for myntra
worst app to order products , it just delay your orders repeatedly and then call you to cancel it , my order has been delayed three times and then at last forth time they called me to cancel it if I was unavailable like seriously I was available they haven't even try to deliver the product.... worst app ....
Scam fraud , doesn't help customers and sends expired, missing items with 0 shame, no refund at all.
total fraud
Worst scamning fraud app. missing products, no refund , fake promises
cheap product
I purchased wellness product from nykaa.. Nykaa charged me more than the price and when asked to return my product..They just denied.I asked them to exchange the product but then to they denied . Always compare the price from original product website and then only purchase the product from nykaa..
worst experience. payment problem, glitch
It's been 3 days since my order is delayed . Everyday the same message "your order will be delivered today" when will your today come?
worst , they will say 60% sale , but they will charge more price as actual price ... big cheating ....
I got fake most costly hair colour from Nykaa, and because window 15 days is closed, them refused to give solution, I do not recommend this app anymore. Them selling fake products only
good
once i got my product perfectly than i w give review
best
Sentiment summary
95%
Positive (4-5★)
3%
Neutral (3★)
2%
Negative (1-2★)