Review Insights · Google Play
Ocado - Online Grocery
Ocado Retail Ltd · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"delivery"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Placed an order for this morning on Wednesday. Received an email at 11pm stating there was an issue authorising the card and the order was cancelled. Why was this not picked up on earlier? Now lost the delivery slot and half the items have …" - Tegan Campbell
2
"checkout"
3 negative reviews mention this · 14% of all complaints
★★★★★ "6 screens of promotions to get to checkout? What is this???" - Lewis K
3
"items"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Placed an order for this morning on Wednesday. Received an email at 11pm stating there was an issue authorising the card and the order was cancelled. Why was this not picked up on earlier? Now lost the delivery slot and half the items have …" - Tegan Campbell
4
"been"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Placed an order for this morning on Wednesday. Received an email at 11pm stating there was an issue authorising the card and the order was cancelled. Why was this not picked up on earlier? Now lost the delivery slot and half the items have …" - Tegan Campbell
5
"other"
3 negative reviews mention this · 14% of all complaints
★★★★★ "all notifications are registered in the other category which is a violation of Android policy and stops users from turning off marketing notifications because that will also turn off delivery notifications" - Nicholas Robert Lim
6
"working"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I can no longer sign in using the app, I'm not using chrome and refuse to but it has been working previously." - A M
7
"products"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Why do you remove products from the store all the time, specifically healthier versions of products? I was a weekly purchaser of respectful eggs which is the only egg brand to not use soya in their feed which is toxic to chickens and I have…" - 123
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
6 screens of promotions to get to checkout? What is this???
Placed an order for this morning on Wednesday. Received an email at 11pm stating there was an issue authorising the card and the order was cancelled. Why was this not picked up on earlier? Now lost the delivery slot and half the items have increased in price. First time using Ocado and it will be the last. The order was placed on Wednesday, why was the temporary hold not put in place then? This could have been easily resolved except you waited until 11pm the day before delivery, no contact prio
all notifications are registered in the other category which is a violation of Android policy and stops users from turning off marketing notifications because that will also turn off delivery notifications
Incredibly irritating - demands that the password is updated approximately every two weeks!!!
Unsolicited marketing spam despite turning it off in user preferences, and that's on top of the general downgrade in usability other reviews mention.
cannot checkout without rejecting hundreds of unwanted items over and over again. takes ages to checkout very very irritating. It needs a "checkout now" button.
Very slow to delete items from basket. Doesnt re-calculate an item's new price when you buy on offer (ie 3 for 2 the old app would automatically recalculate to the new price on the actual item so you could see what you're saving,now it doesn't). I hate that you have to click on your favourites rather than just displaying them at the beginning of the list. The old app was far superior & I'm completely stumped why it was changed for this & you've not even listened to feedback to rectify.
Why do you remove products from the store all the time, specifically healthier versions of products? I was a weekly purchaser of respectful eggs which is the only egg brand to not use soya in their feed which is toxic to chickens and I have an allergy to soya fed chickens. Do other companies pay you to remove competition from the store? Its not the first time healthier versions get removed (no seed oils, preservatives etc). Do you not care for the health of the people? I will look elsewhere.
Total rubbish. Entered and reset password multiple times, waited 15 mins each time just to enter it. Never worked. App Deleted. You lost a customer.
I use it because it's the only way to get M&S delivery but the fact that they force me to scroll through 5 damn lists just to check out is actually infuriating.
Painful
can't log in useless
Cannot use this new app. Please Stop my delivery payment of £29.99 Unable to fathom this new app. please stop my delivery payment due 2nd April
Chat with us is not working, hence unable to get in touch. Had some products delivered with a broken seal, content exposed to potential contamination, so unfit for human consumption, probably a bad batch from assembly line. Have submitted a request for a refund and got an automated confirmation stating you'll come back with an answer in ten working days. 10! That's two weeks! Tried to find a way to get in touch, only a Chat with us button that does nothing. Are you for real?
a little confused,
There are good things about this app but so many poor things about the shopping experience that could have been, franky, great that it really saddens me. If something is out of stock, you can't ask for it to be added when it does get into stock. Deals always are on for different sizes and makes it hard to navigate between them with favourites. Editing orders is painful, particularly with your in the face constant offers. Many things are easier to manage with physical shopping.
I can no longer sign in using the app, I'm not using chrome and refuse to but it has been working previously.
more expensive than average supermarket. pointless
Getting to the checkout is surprisingly difficult. If this was a shop in real life it would involve the checkout operative asking "have you forgot x?" "these offers are incomplete" "are you interested in these offers?" "could I interest you in these flash sales?" at which point you almost inevitably would just walk out the shop, leaving the groceries you've spent an hour picking bagged up at the end of till. You wouldn't have anything for dinner, except relief that the ordeal was over.
could be by far easier to search, how about including AI assistant shopper
Used to work perfectly. Now the scrolling stops working after a few pages of products.
Sentiment summary
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Positive (4-5★)
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Neutral (3★)
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Negative (1-2★)