Review Insights · Google Play
ODEON
Odeon Cinemas Ltd · 10,316 ratings · ★ 4.1
4.1
★★★★★
10,316 ratings
🎯 Build a better version
Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"tickets"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Repeatedly signed out of app, happens at random times and frequency, very frustrating when trying to scan tickets and find ive been signed out" - Sophie Warren
2
"constantly"
5 negative reviews mention this · 17% of all complaints
★★★★★ "worst app I've ever used. consistently says i have a ticket booked when I dont so means I cant use my limitless+. crashes constantly. continually glitches when ordering food." - Natasha Tolan-Smith
3
"frustrating"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Cant make an account on the app or mobile website... this is frustrating." - Ginja Pubez
4
"problem"
4 negative reviews mention this · 14% of all complaints
★★★★★ "I dont have to pay for tickets which the app works well for. However, whenever I need to pay for anything, it constantly has a problem taking payment regardless of the card I use. Other people Ive spoke to have had the same issue and has be…" - Aaron Atherton
5
"sign"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Repeatedly signed out of app, happens at random times and frequency, very frustrating when trying to scan tickets and find ive been signed out" - Sophie Warren
6
"cinema"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Very poor app, not easy to find booked tickets, no info on films just times to book, everytime it sends me a notification I have to re-sign in and it doesn't take me to what the notification was about just the home screen. I was hoping for …" - Sam Lee
7
"keeps"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I cannot log in, the app keeps saying that it can't connect to server. Useless as of that." - Matteo Durante
8
"times"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Repeatedly signed out of app, happens at random times and frequency, very frustrating when trying to scan tickets and find ive been signed out" - Sophie Warren
9
"ticket"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Repeatedly signed out of app, happens at random times and frequency, very frustrating when trying to scan tickets and find ive been signed out" - Sophie Warren
10
"limitless"
3 negative reviews mention this · 10% of all complaints
★★★★★ "worst app I've ever used. consistently says i have a ticket booked when I dont so means I cant use my limitless+. crashes constantly. continually glitches when ordering food." - Natasha Tolan-Smith
11
"payment"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I logged in, chose a seat, went to payment, went to my app to clarify, back to app, locked me out and then found that the seat I selected was chosen. what the hell? the app shouldn't be locking me out constantly. Please fix it" - Elliott Owain
12
"easy"
3 negative reviews mention this · 10% of all complaints
★★★★★ "The system has serious issues with refunds that they've never resolved despite several people complaining. At least once every 3 times, when I refund a ticket, it will leave a ghost booking in the background. As a limitless member, this the…" - eighth samurai
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The app and the website are very poor. If I can't speak to a human - where is the "Live Chat"?
I cannot log in, the app keeps saying that it can't connect to server. Useless as of that.
won't let you log really buggy
"check your connection" over and over. this app seriously needs an upgrade because it's ridiculous
worst app I've ever used. consistently says i have a ticket booked when I dont so means I cant use my limitless+. crashes constantly. continually glitches when ordering food.
I logged in, chose a seat, went to payment, went to my app to clarify, back to app, locked me out and then found that the seat I selected was chosen. what the hell? the app shouldn't be locking me out constantly. Please fix it
The system has serious issues with refunds that they've never resolved despite several people complaining. At least once every 3 times, when I refund a ticket, it will leave a ghost booking in the background. As a limitless member, this then blocks me from booking another ticket around the same time. Frustrating and should be an easy fix if they'd just get their engineers on it.
signs you out all the time and takes forever to load
Zero stars. If you use a VPN, this app will not allow you to login. It's own security message says it will not track you of you press yes...hmm, then why block uses actively caring about their own data safety online? Uninstalled immediately!
logging out every day , buggy , marketing popups flashes and hidden immediately 🤣. Application is down very often, never works on the self service kiosks,very slow , I can go on and on
it won't work with Google Pixel phones.
Very poor app, not easy to find booked tickets, no info on films just times to book, everytime it sends me a notification I have to re-sign in and it doesn't take me to what the notification was about just the home screen. I was hoping for something much better than this primative excuse for an app, it doesn't really encourage you to go to the cinema...
wpnt let me sign in problem with servers ... really really frustrating 😕
I have a refresh icon, that's it!
app dose not load or work anymore and is near impossible to get any direct support
Terrible app
can't connect... update: still can't connect...
app won't load.
This app is terrible. It keeps logging me out on a daily basis. Sometimes it keeps insisting that I'm putting the wrong credentials, even though they are definitely correct. Lately it won't let me buy tickets with any of my cards, telling me there was a problem with my payment. It keeps locking my limitless card into bookings that I haven't confirmed. My friends have the same issues. Lately I'm just buying tickets in the cinema, less problems that way. I do not recommend this app.
I could once order food and drink no problem and the app was fine (except being signed out frequently). Now I can order food at any cinema except the one I always use. No troubleshooting for this issue. Just keeps saying that there is an issue connecting with the server. No response from Odeon when I queried this... I just won't buy any refreshments from Odeon because those self service points are even worse...
logged me out and now refuses to allow me to sign back in, despite having uninstalled, reinstalled, changed password, restarted phone 🤦
so rubbish, it wont even let me sign up
won't even let me create a profile 🤣 useless
blocks vpns, logs you out a lot. blocking vpns is really dumb, you have to constantly enable and disable them just to use the app.
app is constantly broken, either signing me out or never loading. fix it
Cant make an account on the app or mobile website... this is frustrating.
Repeatedly signed out of app, happens at random times and frequency, very frustrating when trying to scan tickets and find ive been signed out
I dont have to pay for tickets which the app works well for. However, whenever I need to pay for anything, it constantly has a problem taking payment regardless of the card I use. Other people Ive spoke to have had the same issue and has been raised but its been an ongoing issue for months at this point.
clunky. how on earth the Devs have missed the obvious user requirement of easy access to view tickets is beyond me. why put my ticket, that I need now, in a sub, sub directory of past purchases. the button doesn't even say tickets. should be front page. instead when loading the app you are greeted with a list of cinemas... why? I have already set my cinema. ticket front page if you have one, qr code for account, and showtimes for your already chosen cinema.
Sentiment summary
73%
Positive (4-5★)
5%
Neutral (3★)
23%
Negative (1-2★)