Review Insights · Google Play
Old School RuneScape
Jagex Games Studio · 135,762 ratings · ★ 4.1
4.1
★★★★★
135,762 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
18 negative reviews mention this · 50% of all complaints
★★★★★ "Broken on Android (08/05/26). wheh asked to login (redirected to Jagex), you enter your details and email verification code; the app just resets endlessly and asks you to log in...AGAIN (repeats forever). This doesn't happen on the iOS vers…" - Shane
2
"mobile"
10 negative reviews mention this · 28% of all complaints
★★★★★ "I cannot get logged in on mobile, it goes to the signin page and loops every time you enter the verification code." - Elanna Daughtry
3
"jagex"
9 negative reviews mention this · 25% of all complaints
★★★★★ "Broken on Android (08/05/26). wheh asked to login (redirected to Jagex), you enter your details and email verification code; the app just resets endlessly and asks you to log in...AGAIN (repeats forever). This doesn't happen on the iOS vers…" - Shane
4
"play"
7 negative reviews mention this · 19% of all complaints
★★★★★ "since some non-32 bit update it is literally unplayable on my device. give me an option to play in lower settings!?!? like, that's dumb af" - Matty Kelley
5
"login"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Broken on Android (08/05/26). wheh asked to login (redirected to Jagex), you enter your details and email verification code; the app just resets endlessly and asks you to log in...AGAIN (repeats forever). This doesn't happen on the iOS vers…" - Shane
6
"verification"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Broken on Android (08/05/26). wheh asked to login (redirected to Jagex), you enter your details and email verification code; the app just resets endlessly and asks you to log in...AGAIN (repeats forever). This doesn't happen on the iOS vers…" - Shane
7
"doesn"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Broken on Android (08/05/26). wheh asked to login (redirected to Jagex), you enter your details and email verification code; the app just resets endlessly and asks you to log in...AGAIN (repeats forever). This doesn't happen on the iOS vers…" - Shane
8
"quest"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Broken on Android (08/05/26). wheh asked to login (redirected to Jagex), you enter your details and email verification code; the app just resets endlessly and asks you to log in...AGAIN (repeats forever). This doesn't happen on the iOS vers…" - Shane
9
"logged"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Great game good app features but for the second time now the app has logged me out and gets stuck trying to log in using username password, it says connecting to jagex but nothing happens." - joris reichert
10
"playing"
4 negative reviews mention this · 11% of all complaints
★★★★★ "very poor customer service.. no customer service to my best knowledge.. this company literally scammed my money after i paid for premiere membership package changing the contents shortly after with no warning, no comphensation and after wri…" - gordon carlson
11
"work"
4 negative reviews mention this · 11% of all complaints
★★★★★ "always a pay wall. mobile version needs work movement is beyond sporadic. your character will have a mind of their own" - Scott C Cross
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
since some non-32 bit update it is literally unplayable on my device. give me an option to play in lower settings!?!? like, that's dumb af
Broken on Android (08/05/26). wheh asked to login (redirected to Jagex), you enter your details and email verification code; the app just resets endlessly and asks you to log in...AGAIN (repeats forever). This doesn't happen on the iOS version. Quests in game are painfully unenjoyable.
too many bots it really is botscape
not a good first experience, I spent 10 minutes trying to pick a name that wasn't taken, after that I'm greeted with character customizing, but the UI and text are so small that I just picked whatever was already chosen. the first quest to leave and talk to an instructor, was met with lag and rubber banding, then a freeze and disconnect from the server. once back in the game, I made it to the cave, only for the game to crash my phone.
Jagex:Hi there. Do you want to login? me: Yes Jagex: Okay lets go to Jagex page. Jagex: Perfect credentials are good. Please enter 2nd verification me: Sure no problem Jagex: 2nd verification good lets go back to app. me: Okay perfect Jagex: Hi there.Do you want to login? As of may 5th with the update. I STILL CANT LOGIN. 👏👏 Good job guys
I cannot get logged in on mobile, it goes to the signin page and loops every time you enter the verification code.
great game, but app functionality is very questionable. change a song on your phone? well now you're logged out. quite often logged out such that you have to re login to your jagex account to log back in. Logging in constantly puts you into endless loops with it's broken bot checker. Play this game on PC
very poor customer service.. no customer service to my best knowledge.. this company literally scammed my money after i paid for premiere membership package changing the contents shortly after with no warning, no comphensation and after writting a post on reddit getting invisa-mods monitoring your playing habit. you cannot trade your ingame wealth freely as it will most certainly lead to a ban. you cannot have any freedom of speech as it will certainly lead to a mute.. the new CEO ruined RS GG.
This game is unlike any other. I've been playing for almost 15 years. BUT now the price is 15$ a month. there's no value for me there. I've been forced to quit playing because of the jagex greed.
False bannes players with new ai
A favorite, but too many hate mongers online to make it enjoyable anymore. Jagex took a serious dive
pretty good game with lots to do. first 30 or so agility levels make the game a walking simulator in the beginning. and if you hate the quests like I do then I suggest getting runelite on PC and using the quest helper. currently I am in fishing trawler hell. I've spent more time trying to get this outfit than the time it would save me going to 99. supposed to be a 1/12 shot each run but I'm currently over 30 runs dry 🥺. A pity drop after 30 or something would be pretty cool
CANT SIGN IN ON MOBILE AT ALL. i love this game but if i cant play mobile at work im done. im on android. amazing internet. they gotta fix this
all the updates killed this game.
sometimes they false ban people and they lose all progress and believe it can ahppen to ANYONE and youll have to start ovee
The company gives false bans and never admit they make mistakes when they're letting Ai do auto bans. This happened to friends and I never thought it would happen to me, but it did. I wouldn't start playing this game on the risk that they might ban you wrongfully and take away all the hard work you put into it. Other than the false bans going put osrs mobile was fantastic.
it doesn't work on onn 10.1 tablet
arceuus library book spawning rng is absolutly abismil taking 3+ hours to start a mini quest that is 10 fing mins long,yous joking?
just a bad game the legends quest is terrible. at a later date I still agree even more.
game is good, the private equity that owns jagex is bad. inb4 second price increase of 2026
As of this moment in time, the app doesn't let me even sign in. I've attempted at least 10 times and the app just signs me back out
I alch for like 10 minutes a day and got banned for it. their bot detector is extremely trigger happy, so I wouldn't use this app for grinding anything with repetitiveness to it. a macro related ban is two strikes and you're done, so it's really not worth the risk. Play another game.
jagex verification is so trash. I haven't been able to log on in days.
Runelite?
Data miners. A game this old should not be selling your data.
this applies to both rs3 and osrs. this app is absolute garbage. play it on PC not on mobile
Constant disconnects with message "No response from server" Then upon attempting to reconnect says "account still logged in." Error doesn't occur on desktop client, and no connectivity issues on other apps. Searching "mobile" on osrs subreddit results in multiple complaints about mobile app lacking support. Membership prices were recently increased, yet quality of the game seems to be dropping. Absolutely unacceptable lack of support from devs.
can't log in on mobile. (Galaxy a17 5G using Straight Talk/Verizon)
Infinite login loop
(as of april 24 STILL CAN'T LOG IN) Really like this game, however they have been really aggressively blocking vpns lately and I haven't been able to play at all on mobile for over a week now. Can't even log in.
love the game but they made it too expensive now I have to unsubscribe. .
Great game good app features but for the second time now the app has logged me out and gets stuck trying to log in using username password, it says connecting to jagex but nothing happens.
always a pay wall. mobile version needs work movement is beyond sporadic. your character will have a mind of their own
frustrated, once this update happened I cant log in and it won't load at all. Im on mobile. I've deleted and re installed and nothing sometimes it loads but it doesnt show my character and kicks me off in seconds. I miss playing
Its a great game, but the mobile platform is sorely lacking. A major issue is connectivity, when you go from 5G to WiFi a lot of the time it will just auto drop your connection which means death in many situations. No Runelite integration makes everything much more cumbersome compared to your desktop counterparts, to the extent they aren't even experiencing the same game. Runelite really does all the heavy lifting. We are forgotten, yet we pay to play all the same. Do better Jagex.
I love this game but... please stop insta logging me out when I go to another app for 5 seconds and go back this is so annoying it's like me tabbing out and coming back to be disconnected this is a major issue for me and possibly for others please fix this at least give us like 2 or 5 mins..
Sentiment summary
77%
Positive (4-5★)
2%
Neutral (3★)
21%
Negative (1-2★)