Review Insights · Google Play
Olive Garden Italian Kitchen
Darden Restaurants, Inc. · 16,991 ratings · ★ 3.6
3.6
★★★★★
16,991 ratings
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Top complaints - extracted from 63 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
13 negative reviews mention this · 21% of all complaints
★★★★★ "Checkout is a struggle. Seemingly some hidden fields that prevent finishing the order. "Please enter data in missing fields" - however no missing fields appear. Even when using a Bluetooth keyboard to tab through the fields, no such field e…" - Chris Marshall
2
"update"
11 negative reviews mention this · 17% of all complaints
★★★★★ "won't update on older galaxy phones" - Joe E
3
"phone"
11 negative reviews mention this · 17% of all complaints
★★★★★ "won't update on older galaxy phones" - Joe E
4
"work"
10 negative reviews mention this · 16% of all complaints
★★★★★ "This app is almost as frustrating as any I have ever seen. Impossible to use! Why they have made it so hard to use amazes me, you would think they would want it to be user friendly! I am through with this horrible app. I love to look th…" - Elaine Parker
5
"olive"
8 negative reviews mention this · 13% of all complaints
★★★★★ "App doesn't have locations of olive gardens to reserve but will mark on the map with a pin exactly where the olive garden is. For example the location in Grapevine TX." - Jacob Norman
6
"garden"
8 negative reviews mention this · 13% of all complaints
★★★★★ "App doesn't have locations of olive gardens to reserve but will mark on the map with a pin exactly where the olive garden is. For example the location in Grapevine TX." - Jacob Norman
7
"olive garden"
8 negative reviews mention this · 13% of all complaints
★★★★★ "App doesn't have locations of olive gardens to reserve but will mark on the map with a pin exactly where the olive garden is. For example the location in Grapevine TX." - Jacob Norman
8
"restaurant"
7 negative reviews mention this · 11% of all complaints
★★★★★ "This app is almost as frustrating as any I have ever seen. Impossible to use! Why they have made it so hard to use amazes me, you would think they would want it to be user friendly! I am through with this horrible app. I love to look th…" - Elaine Parker
📋 All 63 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
every time I try to use this app it says access to this app is denied. why?
App would not open even when I un-installed several times.
won't update on older galaxy phones
For quite awhile I have not been able to use the app even after uninstall/reinstall. very aggravating. just get booted out. Android Google Pixel 10 fold
This app is almost as frustrating as any I have ever seen. Impossible to use! Why they have made it so hard to use amazes me, you would think they would want it to be user friendly! I am through with this horrible app. I love to look through the menu before I get to the restaurant but they have made their app impossible to work with. I’m totally frustrated and disappointed with it. Love the restaurant, used to love their app, not lately. Some updates are not for the best.
wot. iykyk. SMH
mobile app wont load after last update, no reason to keep an app on my phone that is useless taking up storage space
Checkout is a struggle. Seemingly some hidden fields that prevent finishing the order. "Please enter data in missing fields" - however no missing fields appear. Even when using a Bluetooth keyboard to tab through the fields, no such field exists. Please fix.
there is a bug that doesnt allow me to join the waitlist
doesn't work. stuck on loading screen. obviously don't need the biz
App doesn't have locations of olive gardens to reserve but will mark on the map with a pin exactly where the olive garden is. For example the location in Grapevine TX.
my phones olive garden app is not able to updated because it is to old. This is very upsetting seeing as how I have always been a good repeat customer using my app to order FAIL IN OLIVE GARDENS NEW APP UPDATE. YOU LIST A CUSTOMER BECAUSE YOU UPDATE US NOT ABLE TO BE USED AND NOW THE APP US USELESS.
No longer supports older Android phones. worked fine until a recent update removed support for older versions of Android. My Note 9 still works great, but Samsung won't issue an update for it, so I guess I'll be uninstalling this app. 🙁
I been using your app for years, now it makes me up date the app, and tells me that supposedly my phone is not compatible with the new update.
stopped working
Your "I'm not a robot" verification is pathetic. I tried to use a $20 gift card and it was completely useless online. Love your food but online cost me. Why use a gift card if your procedures online is incompetent.
cant order without giving car details. you don't need to know, ill be going into a DIFFERENT restaurant to pick up food without these dumb questions!!
can no longer order thru the app...i had to update it and it's not compatible with my phone anymore???!! not like you care, but I guess you just lost a customer🤷🏻♀️
app keeps failing
defaulting to a dine in level tip on to go orders is wild work.
unusable.
crashes when i go to start an order
app will not open
Doesn't work.
won't run on my Samsung Tablet.
dropped me from their wastelist after their rude af hostess said they don't make same day reservations and told me to use their waitlist on the application, waste of my time
Taking forever update. Im hungry and want to order food.
does not work
The app used to be great. Now you can't edit any information in it or on the website. I'm afraid to use it for ordering.
App is not longer usable with my phone. Useless !!!
the app just sat on the initial splash screen and never did anything
This app is no longer compatible with my likes. Olive garden may soon also not be compatible.
your update will not work on my phone, not getting a new phone just to use your app.
I started using the Olive Garden app about 5 years ago with no trouble. Now, more often than not, I get to the end of my order and enter my payment information and hit "place order" only for the app to freeze or throw an error. It us very frustrating to then have to re-do the entire order via the website or by calling it in.
I downloaded the app and tried to make my first order and just as I finished the order the app crashed. i though the order didn't go through and ordered again. turns out the first order went through. thankfully the restaurant canceled the first order for me. really sucks as a first experience with this app
I have tried signing up 6 times under 2 different emails and every time all I see is bad request. Before anyone asks, yes I am typing everything in. Something is definitely wrong with your app. And I have tried at the restaurant, at home, with wifi and without. Wow! And we go there regularly. Such a shame.
I use to use this app on my old phone no problem, but now I cant log in on it and I'm not sure why? I can log in on the website just fine, but using the app was easier.
trying to join the waitlist for a party of two at my nearest restaurant crashes the app.
bad app wont work with my phone
this app suck you can't use your credit or debit card to checkout
Useless
This app can not run on my Samsung tablet. but does run on my Samsung phone. The tablet can get any other app, how come your developers can not make it work on the tablet.
I chose not to update my phone because it still works, but Olive Garden app no long working because they think we should spend our money updating/getting a new phone. Deleting their app and going somewhere else that don't look down on me for being wise with my money
well I can't order because your app won't work with my phone anymore. I'm not going to buy a whole new phone just to order from you guys! forget that!
will not accept my phone it's saying my phone is not compatible I have an Android phone. I guess you have to have an Apple phone to download the app.
App UI overlay to accept g/cs doesn't validate and update.
Almost all the times there are issues to log in.
It didn't work at all... nothing!!!
The App is Terrible, is Nobody from Darden realize you're losing money
Your I.T. & Marketing departments suck. Whoever they are that designed this app & it's update(s) don't know what they're doing. Why design this app to not function like it aughtta ?? Good grief.
+ 13 more in the clipboard copy
Sentiment summary
62%
Positive (4-5★)
6%
Neutral (3★)
32%
Negative (1-2★)