Review Insights · Google Play
Omni by Desjardins
Desjardins · 1,771 ratings · ★ 2.0
2.0
★★★★★
1,771 ratings
🎯 Build a better version
Top complaints - extracted from 75 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
11 negative reviews mention this · 15% of all complaints
★★★★★ "Made me update the app now it won't work. I sign in and keep getting an error stating a technical error and to go to contact us to see how to reach technical support team. There's no option to reach technical support." - Kim Emmons
2
"doesn"
10 negative reviews mention this · 13% of all complaints
★★★★★ "From past several days, I'm unable to open the Group Insurance tab, shows an error "A technical problem has occured". Who's supposed to address that? doesn't look this has app stability issues." - Nirmal Patel
3
"work"
10 negative reviews mention this · 13% of all complaints
★★★★★ "Made me update the app now it won't work. I sign in and keep getting an error stating a technical error and to go to contact us to see how to reach technical support team. There's no option to reach technical support." - Kim Emmons
4
"service"
8 negative reviews mention this · 11% of all complaints
★★★★★ "They need a new team to design the app. The app itself is slow and clunky. I have a S25 ultra. Home page needs more info so that it shows the amount of money that each plan has and where it's currently invested in. It shouldn't be as diffic…" - A C
5
"claim"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Says I need to update the app and continues to direct me to play store to do the update but then in play store just says "open" no "update" available to click. Tried deleting and re downloading the app with no success. Really hard to make c…" - Shala Revet
6
"website"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Why wouldn't you inform people if your app and website is going to be down for the WHOLE LONG WEEKEND" - Ashely Jones
📋 All 75 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
They need a new team to design the app. The app itself is slow and clunky. I have a S25 ultra. Home page needs more info so that it shows the amount of money that each plan has and where it's currently invested in. It shouldn't be as difficult as it is to switch from ALL of my current investment to a newer one. Do yourselves a service and the people using the app, & look at other apps such as wealth simple and take a thing or two from them. I would fire whoever is currently in charge of the app.
From past several days, I'm unable to open the Group Insurance tab, shows an error "A technical problem has occured". Who's supposed to address that? doesn't look this has app stability issues.
This app is not very good. It has separate tabs for group insurance and group retirement savings, but it will not keep me signed in to both. Every time I open the app I am met with frustration because of sign-in difficulties. Even the biometric sign-in feature somehow fails regularly.
Made me update the app now it won't work. I sign in and keep getting an error stating a technical error and to go to contact us to see how to reach technical support team. There's no option to reach technical support.
garbage app crashes. won't update. for the rates paid for the insurance DO BETTER hire good developers
Says I need to update the app and continues to direct me to play store to do the update but then in play store just says "open" no "update" available to click. Tried deleting and re downloading the app with no success. Really hard to make claims or see status of claims when this is occurring since Mar. 9th update.
since the update, I have been unable to launch the app. it keeps requesting that I update and won't proceed beyond that point.
Don't really enjoy the app navigation. I am have downloaded the latest version but I am still being asked to download again
L'identification avec empreinte digitale ne fonctionne jamais. Leurs app est aussi terrible que leur service.
I have updated app as directed, the app still will not open. 😒 no bueno
App says I need to update, but I do have the latest version from the app store. I'm stuck and can't move forward.
app stopped working. said app needed to be updated, so I updated it, but continue to receive message that app needs to be updated. Desjardins - don't you do quality checks? Also, app has no sign out button!
unable to update successfully
i updated the app but it does not open the app it keeps on saying update the app
Doesn't let me sign-in. No problem on the web though! 5 years later and AGAIN!! password reset functionality doesn't even work!!!
new version does not open
This app is garbage constant problems and lack of support End up calling and waiting on hold as usual Junk
The app hasn’t been launching since the update on March 9th. It keeps prompting me to “Open in App Store to update.” When I update, I get the same error. I’ve cleared the cache, but the issue persists.
wont open after update
The app you can't log in. It crashes all the time. Terrible experience trying to manage RRSP contributions and anything in general.
the document upload function to finish claims isnt working even a little bit, no matter size or format nothing will upload, please fix
I’m not even able to upload a claim document. What a terrible app.
Terrible app. Screen flickers when scrolling and logs you out at random. Exactly what I would expect from Desjardins.
very inefficient app. Should show daily matket, daily gain and loss and automatically show conversation of amount to %. One needs to make changes as per market value but without seeing value you can't make right decisions. plus 360 view doesn't load.
nothing happens after login
How does this app have such a high rating? Its garbage. can never login without some sort of issue. Need to recover username or reset password evreytime. So I set up finger print authentication, that worked twice. Now im back to trying to login manually. User name or password never match. Goodluck with this app its as useful as the garbage insurance company running it.
Why wouldn't you inform people if your app and website is going to be down for the WHOLE LONG WEEKEND
app that doesn't remember my password. useless
Can't upload documents when trying to claim, the principe functionality of this ap.
Y a tu moyen de ne pas effacer les credentials (mot de passe, finger recognition, etc) lorsque l'on MAJ l'appli !??? Il faut reprendre le tout a chaque fois .... On vas sur la lune depuis 1967 .... Toutes les autres applis concurrentes le font ... Simonac
Horrible app. Had to call the office and try to input the group and certificate numbers repeatedly. Uninstalled and re-installed a number of times, but old canceled plan numbers keep repopulating app. No benefit card appears either. Garbage.
still no working biometrics login
it doesn't even open. blank white screen or login and another blank screen. tried few times same thing.
I have been trying to get past the fingerprint screen and it won't let me...it says enable finger print, you enable it, and it still says enable fingerprint... I clicked not now and it brought me to choose group benefits or savings..I chose group benefits....logged it...choose a file ..and nothing happens.... can't access anything on this app
Can't file a claim on the new version of the app, can only see balances.
what wrong with this app!! I have been trying to open this app for the last week, and it's not working at all. getting a white blank screen. I tried connecting customer care, and they said that its a known issue, and they are working on it, and fixing it will be available soon. bt it's been one week!! Why the hell do u have an app for this purpose. Remove the app from here if the website is only working. just now, I tried to uninstall and install it, and after onwards, it's not even logging in!
terrible customer service. terrible software. a total piss off everytime guaranteed
Impossible to find a coverage booklet, I have to do claims per treatment for the same dentist appointment. Basically making it harder and harder to make claims
Asked for my biometric data but still forces me to put in a password every time. Redundant and useless. You might as well go to the website instead.
won't load. Says I'm not eligible
Desjardins is junk...they have bad customer service and products...Just go to Tangerine instead!!! $$$ better prices and products than any place
An application with a lot of errors and illogical behavior.
Not working anymore. I have to go on the website.
poor experience
The app won't work when you need it. Most of the time it's down.
The application is a web wrapper on the website with no extra features, infact it is a pain to use. Setting up goals does not work. The top bar takes extra space. Better stick to the mobile browser version of the site instead of this application.
Horrible to use. Inaccurate information about benefits.
I can't download anything.
Doesn't let me choose any options when claiming "other" service, I get a blank screen. Desjardins always knows how to disappoint.
Currently unresponsive.
+ 25 more in the clipboard copy
Sentiment summary
23%
Positive (4-5★)
8%
Neutral (3★)
69%
Negative (1-2★)