Review Insights · Google Play
Once Upon: Photo book prints
Once Upon Publishing AB · 11,591 ratings · ★ 4.8
4.8
★★★★★
11,591 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"photos"
7 negative reviews mention this · 35% of all complaints
★★★★★ "Even Amazon that is expensive, is much cheaper with free delivery and many options to sell. There are tons of places doing Print On Demand with many sizes and kinds of paper, permeability/protection by varnish, resin, posters, cards, brochu…" - Yuki Hamada
2
"book"
4 negative reviews mention this · 20% of all complaints
★★★★★ "I wanted to read a book not listen!!!!" - A Google user
3
"photo"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Even Amazon that is expensive, is much cheaper with free delivery and many options to sell. There are tons of places doing Print On Demand with many sizes and kinds of paper, permeability/protection by varnish, resin, posters, cards, brochu…" - Yuki Hamada
4
"pages"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Even Amazon that is expensive, is much cheaper with free delivery and many options to sell. There are tons of places doing Print On Demand with many sizes and kinds of paper, permeability/protection by varnish, resin, posters, cards, brochu…" - Yuki Hamada
5
"page"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Even Amazon that is expensive, is much cheaper with free delivery and many options to sell. There are tons of places doing Print On Demand with many sizes and kinds of paper, permeability/protection by varnish, resin, posters, cards, brochu…" - Yuki Hamada
6
"phone"
3 negative reviews mention this · 15% of all complaints
★★★★★ "OK when it works. I used to use this app s lot. Now you get to the part where you pay and it just crashes. I have rebooted my phone, reloaded the app and it makes no difference. Total waste of time." - Alison Brown
7
"waste"
3 negative reviews mention this · 15% of all complaints
★★★★★ "OK when it works. I used to use this app s lot. Now you get to the part where you pay and it just crashes. I have rebooted my phone, reloaded the app and it makes no difference. Total waste of time." - Alison Brown
8
"load"
3 negative reviews mention this · 15% of all complaints
★★★★★ "OK when it works. I used to use this app s lot. Now you get to the part where you pay and it just crashes. I have rebooted my phone, reloaded the app and it makes no difference. Total waste of time." - Alison Brown
9
"access"
3 negative reviews mention this · 15% of all complaints
★★★★★ "TERRIBLE!!! Ap will not load. It acknowledges you have signed up but it will not let you access the Ap by signing in. You can't finalize any purchase because the Ap will not let you. I have downloaded it on my tablet & phone but cannot use …" - Katie Tee
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
they set up $64 at check out and it went up to 83 as the transaction hit?
I wanted to read a book not listen!!!!
Even Amazon that is expensive, is much cheaper with free delivery and many options to sell. There are tons of places doing Print On Demand with many sizes and kinds of paper, permeability/protection by varnish, resin, posters, cards, brochures, cd covers... 20 pages for more than £25 is absolutely opportunist and out of market, because 20x20cm minus binder, cutting edges and margins will give you space for 2 small photos. No double page photos. 20pg=10 sheets ±£30 for a booklet? And 100pg ± £90?
OK when it works. I used to use this app s lot. Now you get to the part where you pay and it just crashes. I have rebooted my phone, reloaded the app and it makes no difference. Total waste of time.
absolute junk app. I have tried 5 times now and it just starts freezing and lagging after only a few minutes of picking pictures. Moving along to a better product.
TERRIBLE!!! Ap will not load. It acknowledges you have signed up but it will not let you access the Ap by signing in. You can't finalize any purchase because the Ap will not let you. I have downloaded it on my tablet & phone but cannot use it on either platform. Don't waste your time. Download a different app that actually works. The entire time I have been writing the review my phone is still attempting to sign me in with no success. I doubt the other reviews are genuine.
Useless. Cannot open on phone. Don't bother downloading it. You will just wait and wait and it will not load. It tells me to check my internet connection. Well my internet connection is good enough to go to the play store and review this ap. Don't think it's my issue. Pretty sure the issue is yours.
Scam. I downloaded this app. it only lets you upload 1 photo. There's no way to get more photos into the app and if there are, they've got that button so buried, you can't find it. At bare minimum, not user friendly AT ALL. Deleted the app after trying to make a book.
ok
fungera EJ pa min mobil..
easy to use, but with the lasted update, Puerto Rico is out of the delivery Country. I already have 4 books in my cart to buy. Please let me know if your going to fix it, or tell me if your not going to send no more to Puerto Rico.
it was ok but I find it hard to see how to lay out the pictures could be more clearer and more easier to organise
I tried several times to create a photo book. I couldn't get the photos to sync and/or download every time. It didn't matter if I used my internet or data. I tried deleting my book and starting again. I will be deleting this app and look for something else.
Does not work with Google Authentication
I was looking forward to using this app to create yearly family memory books. However, I have not had luck using the app successfully. It only shows some of my photos and not all of them, limiting what imagines I can select. After I selected an image for the front page , it refused to load any more images to upload onto other pages. The app is very slow and glitches. The concept for the app is great, but unfortunately, it fails to deliver.
Current app keeps crashing upon opening. I'm on a Samsung s24 ultra with latest version. I was so close finishing my photobook and now I'm unable to as it won't open!!!
I spent hours creating a lovely book, but when I went to add it to my basket, the app froze. Tried again, same thing. What a waste of a morning.
good basis but the connection to google photos doesnt work reliably. i also couldnt get it to see albums, only could select photos by scrolling endlessly thru my main catalogue, once i did that and selected them, it then didnt connect back into the app so i lost all the photo selections. gave up after that.
So... basically this app wants to bring back the photo album, which you can buy at Kmart.🤔 I thought that was the point of having photos on your device: all your photo albums easy to access in 1 place, not gathering dust on the shelf. 🤷🏻♂️ The only difference I see is that the photos are printed on the pages instead of removable. Which is both good & bad. If you decide to remove pics of an ex, unfortunately you've gotta rip the whole page out. 😄 Kinda pointless to reinvent the wheel. 😑
I was delighted 2 years ago but now it keeps hanging up when trying to access my photos. very frustrating
Sentiment summary
97%
Positive (4-5★)
0%
Neutral (3★)
3%
Negative (1-2★)