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Review Insights · Google Play

OpenTable

OpenTable · 190,097 ratings · ★ 4.6

4.6
★★★★★
190,097 ratings
5 ★
159,139 (84%)
4 ★
13,762 (7%)
3 ★
3,581 (2%)
2 ★
2,525 (1%)
1 ★
11,084 (6%)
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Top complaints - extracted from 12 negative reviews

Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.

1
"work"
4 negative reviews mention this · 33% of all complaints
★★★★ "stopped working on my pixel. tried deleting and redownloading and still does not work at all" - Meeta Saha

📋 All 12 negative reviews

Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").

★★★★ Meeta Saha 5/7/2026 v26.14.0
stopped working on my pixel. tried deleting and redownloading and still does not work at all
★★★★ Jonathan Contarini 5/7/2026 v26.14.0
biggest waste of time the app is so hard to use
★★★★ Incredula 5/7/2026 v26.14.0
very difficult to filter and navigate for chase sapphire exclusive tables
★★★★ Doug Gester 5/7/2026 v26.14.0
text links from open table don't work
★★★★ John Dixon 5/7/2026 v26.14.0
when OpenTable has a guest limitation to book through the app (for instance when a restaurant can't be reserved through the app for more than 8 people), the app directs to contact the restaurant directly. The restaurant is able to associate my phone number with my OT account, but I don't earn 'Regulars' points, apparently because only bookings made through the app get points. BUT, I can't book through the app! Spending more for a large reservation, but not getting points = 1 star
★★★★ Patrick Johnson 5/7/2026
trying To find an actual restaurant is impossible. I have to use an address and even then its still unable to work half the time. its been over developed.
★★★★ Phil Thames 5/5/2026 v26.13.2
Complete failure to load. does not update based on location. extremely slow when it does work. not intuitive.
★★★★ Daniel Fogel 5/4/2026 v26.13.2
app is glitching like crazy. Took me 20 minutes to make a reservation when it used to take 1 minute. Quality control please! endless loop and fields help self clearing. no longer intuitive. fix please!!
★★★★ derek monell 5/3/2026 v26.13.2
tired of bs 2 authentication
★★★★ Y. K. 5/3/2026 v26.13.2
scammers! useless and punishing for restaurants and customers!
★★★★ Stu From Saturday 5/3/2026 v26.13.2
Atrocious. Refuses to acknowledge my location despite giving the app permission. Will only offer me restaurants in central London, nowhere else, no matter where I search. and I'm now up to the fifth validation email to prove I am who I said I was - and I'm absolutely sick and tired of it. It's easier to Google or ring somewhere than use this nonsense.
★★★★ andrew peterson 5/2/2026
The app will not send me a code via text or by email, even though I already have an open table account and web functionality works. I suspect it is because I use a VPN, so I will stick to existing web functionality. If that ceases, I will go without open table.

Sentiment summary

91%
Positive (4-5★)
2%
Neutral (3★)
7%
Negative (1-2★)

✓ Strong positive sentiment - clone path is harder, users like the existing app.