Review Insights · Google Play
Outdooractive. Hike and Ride
Outdooractive AG · 74,084 ratings · ★ 4.4
4.4
★★★★★
74,084 ratings
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Top complaints - extracted from 39 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"maps"
9 negative reviews mention this · 23% of all complaints
★★★★★ "Having subscribed to the Pro version due to the increasing cost & unstable nature of OS maps, it has been a very disappointing experience. There appears to be no way to edit a route line colour, thickness, or transparency. This completely o…" - david hackney
2
"subscription"
8 negative reviews mention this · 21% of all complaints
★★★★★ "Been a pro user now for 3 years now but have decided to not renew my subscription. A recent update prevents me sending a route from the app to my Garmin Fenix. A fix for this was promised but at the moment the only way to do this is from th…" - Bob
3
"viewranger"
8 negative reviews mention this · 21% of all complaints
★★★★★ "The route planner is rubbish, constantly glitching and no where near as good as viewranger used to be, I quite happily paid for viewranger, but unless this app gets it's act together I wouldn't pay a penny, such a shame as it could be good,…" - Boris Mcsnizzle
4
"route"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Didn't find any cycling routes where it should have been possible easily." - _ Tasmo
5
"routes"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Didn't find any cycling routes where it should have been possible easily." - _ Tasmo
6
"been"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Didn't find any cycling routes where it should have been possible easily." - _ Tasmo
7
"outdooractive"
5 negative reviews mention this · 13% of all complaints
★★★★★ "I first installed the basic one. Shortly after, I paid the pro subscription. I live in rural Scotland. Maps appear slightly better than MapMyRun app, so, ok. But since Match 2026 , the app started to consistently crash in the middle of my a…" - María Mercedes Alvarez Vellaz
8
"phone"
5 negative reviews mention this · 13% of all complaints
★★★★★ "I have the same problem as other users with my garmin saying "log in with smartphone" when I've already done so. It's also very annoying that it won't let me drag the route over foot paths when choosing the cycling option." - Tim Rodriguez
9
"user"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Been a pro user now for 3 years now but have decided to not renew my subscription. A recent update prevents me sending a route from the app to my Garmin Fenix. A fix for this was promised but at the moment the only way to do this is from th…" - Bob
10
"better"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Been a pro user now for 3 years now but have decided to not renew my subscription. A recent update prevents me sending a route from the app to my Garmin Fenix. A fix for this was promised but at the moment the only way to do this is from th…" - Bob
11
"useless"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Having subscribed to the Pro version due to the increasing cost & unstable nature of OS maps, it has been a very disappointing experience. There appears to be no way to edit a route line colour, thickness, or transparency. This completely o…" - david hackney
12
"paid"
4 negative reviews mention this · 10% of all complaints
★★★★★ "paid for pro subscription, will not work through app so can only view basic functions. There doesn't appear to be a 'contact us' link anywhere, just prewritten help guides on how to use the functions on the app. Absolute waste of money that…" - Duncan Bishop
📋 All 39 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
When I search for a hiking trail, a list of hiking challenges pops up and will not go away and stay away. I am unable to just simply look at a map of hiking routes
Having subscribed to the Pro version due to the increasing cost & unstable nature of OS maps, it has been a very disappointing experience. There appears to be no way to edit a route line colour, thickness, or transparency. This completely obscures the type of track or path on the underlining map, making it useless to import a route & understand what you are traveling on. I certainly won't be renewing my subscription when it expires.
can't connect Fenix 8
paid for pro subscription, will not work through app so can only view basic functions. There doesn't appear to be a 'contact us' link anywhere, just prewritten help guides on how to use the functions on the app. Absolute waste of money that I'm unable to use properly.
I first installed the basic one. Shortly after, I paid the pro subscription. I live in rural Scotland. Maps appear slightly better than MapMyRun app, so, ok. But since Match 2026 , the app started to consistently crash in the middle of my activities. Fortunately I was not relying on it for orientation. I tested things by running simultaneously MapMyRun (free version) and Outdooractive, I found the former stable, the later crashed all the time. Also,urban maps are useless (i.e: Barcelona)
Had full OS maps with another company who Outdooractive bought, and didn't honour the purchase. Now I can't do anything unless I pay again to upgrade. I'll never pay and give them the satisfaction.
The route planner is rubbish, constantly glitching and no where near as good as viewranger used to be, I quite happily paid for viewranger, but unless this app gets it's act together I wouldn't pay a penny, such a shame as it could be good, tracking is ok
I'm not sure what's going on with this app, but the adverts I've been getting in it have been very gross and scammy. like - 'FINAL NOTICE - Your QR scanner is out of date' and 'ACTIVE YOUR ACCOUNT NOW' just stuff like that trying to trick you into clicking on it.
I have the same problem as other users with my garmin saying "log in with smartphone" when I've already done so. It's also very annoying that it won't let me drag the route over foot paths when choosing the cycling option.
No doubt that it's a good app. Bit complicated typical of a german development house, it's a learning curve. why 1 star if you value your privacy, as what you do on your phone. you will be horrified to know, the amount of data this app collects & the never ending list of cookie based data collection. you will stop using this app immediately. I am happy with this app to certain point, but I have to buy a cheap android phone just for this only. I will never install this on my phone that I use
Highly advise to not support this app because of their shady donation system.
started using and enjoying app to track walks and suggest to friends. Now has deleted all the data. shows I have tracks as a number but going into it, empty. Pretty useless that.
I hate this app. even when the app is closed the navigation sounds continues until I rest my phone. Tried a different phone, same issue. Now want to cancel my subscription but cannot see a way to do so. Thankfully the card details they have has expired so hopefully the renewal will fail.
not free
Tried to create a login and it says invalid email format: contains a - and @ ridiculous!
you offer Bosnia but not Croatia? what?
I used to be able to download routes to my watch and navigate with it. Now the watch app has no options and must be connected to the phone at all times, also if you reopen the app on your phone whilst navigating it just ends navigation. Absolutely lame now.
it is really hard to use, it's lagging and makes literally no sense...
I have left withering OA feedback in the past and as a Viewranger victim I still feel it was justified. That said, a ubiquitous kneejerk bad review cannot be justified in perpetuity so I have moderated it. I freely acknowledge that I have access to my paid-for maps, but it's not like having the tiles of old. maybe it's me but The App is still unintuitive rubbish as far as I'm concerned. Why did you have to bury a blue chip app like Viewranger? It was and remains indefensible and unforgiveable.
Unable to login. Keeps saying AppleID is wrong but I'm trying to use Facebook to sign in on a Samsung phone. Says the same even when I try using my email address. Absolutely useless!
Overcomplicated, lack of many basic features. They ask you to upgrade to Pro for basic features, but who will do it, if it is so overcomplicated? Dropped it and switched to other more user friendly app. Sorry.
Destroyed or hid all of my 59 bike routes that I made since ViewRanger. They were transferred in an earlier version, & had worked. Now I login, 0 routes, & I suspect are now hidden behind an extortion pay wall. Uninstalling & never looking back. Organic Maps is now my go-to!!!!! It has GPX routes, & I was able to import my saved GPX routes from my backups from ViewRanger. Don't waste your time with Outdooractive! Goodbye & good riddance!
You cannot do anything unless you buy a subscription, basic map aswell. You would at least expect some options as a free user, but everything here is pay walled! I uninstalled immediately
Bring back Viewranger and the maps I bought. Edited to respond - Unfortunately they aren't still available though. I bought eastwest maps for all of Wicklow on Viewranger and these are gone and not available on outdoor active. Is there any solution? They cost about 60 euro at the time from memory.
Said it's free but it's not free
Didn't find any cycling routes where it should have been possible easily.
Been a pro user now for 3 years now but have decided to not renew my subscription. A recent update prevents me sending a route from the app to my Garmin Fenix. A fix for this was promised but at the moment the only way to do this is from the web site. Have now found a better alternative which is less money and with more features.
Viewranger was a better app. I find Outdooractive a bit more clunky and difficult to use especially when out.. it was built for mountaineers in the Alps and not for uk. That said it is a Worldwide app so you can get good maps anywhere. It's OK but just not as good as Viewranger was..additionally the searches for places in the UK are rubbish and throw up a list of strange places across Europe and US.
Looks alright, but I really don't want a subscription. I'd rather but it outright.
Still, after all this time, nowhere near as good as Viewranger
When I started using this it was Viewranger, it was a bit clunky but it did what I wanted and did it well. The UI is still poor, plans/tracks/routes still seems an unintuitive way of working. Where is the import .gpx option now? And then there's the map search... Most of the time (80-90%) I have to find a place on Google maps then zoom in and find it manually on OA. More often it finds me 10 places with the same name nowhere near my search. A frustrating app with undeveloped potential.
They recently changed the plan route layout and now it adds a tab at the bottom when doing so which is really annoying. Previously the stats of km and accent would be illustrated at the top and the stick to footpaths button was on show at the bottom making planning a lot easier.
umständlich, umständlicher, Outdooractive app
user interface isn't intuitive toggling on and off the planning path following tool could be much much clearer
Route planning is awkward to use. it seems to always pick a long diversionary route. I have to add lots of way points. A zoom lock to 1:250000 for uk OS maps would be helpful, zooming out so I can see a reasonable area switches to 1:50000, which doesn't show paths so well.
Only just started using but seems tricky to navigate, can't quite get it to do what I want which is just planning a simple hike.
When used for a short period of time it causes rapid drainage of my battery and I run out of charge. I make sure it isn't running in the background and the only way to stop the drain is to reset my phone.
Now that standalone tracking has been removed from Wear OS, the app has lost its main advantage over other hiking apps for me. I will not be renewing my Pro subscription when it expires next month.
I don't like it. Viewranger was much better in my opinion. it's overlay complex. I don't trust it.
Sentiment summary
83%
Positive (4-5★)
8%
Neutral (3★)
9%
Negative (1-2★)