Review Insights · Google Play
Oven Story Pizza- Delivery App
FOODX · 41,627 ratings · ★ 4.3
4.3
★★★★★
41,627 ratings
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Top complaints - extracted from 84 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"pizza"
29 negative reviews mention this · 35% of all complaints
★★★★★ "Since the last few orders of pizza are pathetic undercooks.due to which my stomach was badly affected the beverage bottle was on top of the pizza. The box was completely smashed on the Pizza never ordering again and also suggested to my fri…" - hetal patel
2
"order"
29 negative reviews mention this · 35% of all complaints
★★★★★ "Since the last few orders of pizza are pathetic undercooks.due to which my stomach was badly affected the beverage bottle was on top of the pizza. The box was completely smashed on the Pizza never ordering again and also suggested to my fri…" - hetal patel
3
"delivery"
17 negative reviews mention this · 20% of all complaints
★★★★★ "pathetic. do not waste your money on it. delivery time is keep increasing by minute. no credibility form their side" - vishnu mehatre
4
"ordered"
15 negative reviews mention this · 18% of all complaints
★★★★★ "Hello Ovenstory, I placed an order today at 10.30pm. My order was scheduled for delivery, but the delivery driver never delivered it or updated me regarding any issues. I was hungry hence I ordered two regular pizzas with no updates. This i…" - Utkarsh
5
"experience"
14 negative reviews mention this · 17% of all complaints
★★★★★ "worst experience in my life." - Marilyn Pillay
6
"received"
9 negative reviews mention this · 11% of all complaints
★★★★★ "It was said that if we buy one pizza there will be one more pizza for free but we received only one and also the time arrival was by 30 min but it arrived after 1hr 30 min" - Chandana Hitha
7
"didn"
9 negative reviews mention this · 11% of all complaints
★★★★★ "I suggested Oven Story Pizza to my girlfriend because I trusted the brand, but the experience was very disappointing. The pizza quality was poor, it didn’t taste fresh, and the overall experience completely ruined her mood. I honestly felt …" - Boldcarnival09
8
"service"
9 negative reviews mention this · 11% of all complaints
★★★★★ "I suggested Oven Story Pizza to my girlfriend because I trusted the brand, but the experience was very disappointing. The pizza quality was poor, it didn’t taste fresh, and the overall experience completely ruined her mood. I honestly felt …" - Boldcarnival09
📋 All 84 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Since the last few orders of pizza are pathetic undercooks.due to which my stomach was badly affected the beverage bottle was on top of the pizza. The box was completely smashed on the Pizza never ordering again and also suggested to my friends and family not to ory
It was said that if we buy one pizza there will be one more pizza for free but we received only one and also the time arrival was by 30 min but it arrived after 1hr 30 min
third class pizza
pathetic. do not waste your money on it. delivery time is keep increasing by minute. no credibility form their side
worst experience in my life.
Hello Ovenstory, I placed an order today at 10.30pm. My order was scheduled for delivery, but the delivery driver never delivered it or updated me regarding any issues. I was hungry hence I ordered two regular pizzas with no updates. This is really not acceptable. I have to sleep hungry after paying rupees to you guys without any food. Thanks 👍 Part-2- I've sent an email on the mentioned e-mail address with no response from your team. Still waiting for a reply from your team.
order pizza, but Waiting for more than an hour. waste of money and Time
I suggested Oven Story Pizza to my girlfriend because I trusted the brand, but the experience was very disappointing. The pizza quality was poor, it didn’t taste fresh, and the overall experience completely ruined her mood. I honestly felt bad for recommending it. Expected much better quality and service for the price.
the oven story pizza is just a aggregator website connecting to many unknown and untraceable food supplier cloud kitchens in different locations and their is huge variation between the slick advertisement and the below average products which are very substandard clones of the well established brands. There's no accountability for quality of quantity and the pricing and attractive offers are gimmicks which will not sustain. Below average product.
it's a fake place to order Pizza. please don't pay in advance. yesterday I ordered 2 large pizzas in buy 1 get 1 but received one small Margherita pizza and one larger pizza. the delivery boy Kunal Choudhary fought over the call saying if the address found to be different I won't deliver the food despite entering all correct information. he stopped at one min distance from home for 45 mins before delivering the food, possibly he tore the package and replaced items inside of it.
pathetic
Totally waste even after one and half hour my order is not delivered. my order time was 11.07 pm , now time is 11.50pm. I have not received my order. Service is poor and no one is there to take the responsibility.
they fool the people
bad delivery at this app
CRAZY HOGAYA I ORDERED DOUBLE CHEESE BURST PANEER TIKKA PIZZA (BOGO) AUR MUJHE DOUBLE CHEESE BURST PANEER TIKKA PIZZA AYA HE NAHI NORMAL WALA AAYA AUR UPAR SE BEKAR BANAYA THA
The most pathetic service I've ever received in my life, i ordered buy one get one pizza @07:00pm and it arrived with only one pizza I call the branch(Koparkhairane)and they were sorry about the inconvenience caused and they said the order will be delivered on priority basis with a complimentary cake I was okay till that part, but 1 hour passed the order didn't came so I contacted them again and they started denying that your order is wrong you should have ordered in blah blah way how pathetic..
worst experience never order from this app jhooth bolte h bs dikhayega kuch denge kuch
just Change The Name Over Story Pizza not oven pizza If u wana joker just go to the oven story pizza they will make u such a wonderful fool... Don't wait for April they will make u fool today itself... Thoo 🤮 shame on u guys ... Am Visit in hungry in this app now I'm out angry it's self 😡😡 😡😡 bunch of jokers maintenance.... Nothing available just Change The Name Over Story Pizza
bad quality pizza it was delivered after 3 hrs.. completely cold pizza.waste of money
the delivery agents ask for ratings before eating, and the taste of sometimes is too bad. This artificial puffing up of rating is a bad tactic of company. Should work on improving food.
I was spectical about buy one get one first. But today I ordered it. Got paneer shawrma medium. And I was correct you can never get same level of pizza's at same price. The first pizza I got it didn't included tomatoes and the second one didn't had olives and jalepenos. Really disappointed by the service and quality
totally froud in by one get one free offer.
worst pizza I ever had in life. first of all the delivery was too late and than the pizza was fully burnt
They canceled the order by themselves happened multiple times.
Delivering cold food and wrong item in 30mins. Their customer support is a chatbot which keeps on asking the same question in loop. pathetic service.
worst pizza maker
absolute frauds, they canceled my order and said that the refund is initiated, but didn't receive the money in my account. this app is fake and a big fraud.
they take your order and cancel, and they have this words to say in 4-7 business days your payment will be refunded
bhaut kharab
First of all, they never deliver what you actually order. Every single time, they send the wrong items-and even those arrive ridiculously late. It takes over an hour for the pizza to show up, and when it finally does, it’s completely cold. On top of that, the quality is absolutely pathetic-total waste of money. Honestly, even a roadside stall makes better pizza in terms of taste and quality than this place.
most worst don't buy smells Rotten
delivery time very late
waste of money, waste of time, tasteless. kindly uninstall app if anyone has. very very bad experience
fraud and most irritating and extremely poor service 🤬
this the worst worst app I see they show offers like they are so good and they give soya toppings instead of chicken toppings wowww
very bad experience too disappointed please dont order via the app
Would give 0 star if possible, Worst app to order pizzas, after ordering and waiting for 1 hr the delivery guy calls and says "we are cancelling your order" just because i used an offer which lets me save some money, this happened to me 3 times already, if you don't want less money why are you rage baiting offers on the app? This app and store should be closed forever, Extremely dissatisfied.
it is a worthless company it's a 1+1 offer, but they only sent one pizza.
we ordered 2pizza and waited for 2 hours after that they just cancelled the order and refunded the amount but it's not reflecting in my bank balance moreover the are not connecting the call to helpline and the are giving 2different reference id of refund amt
worst app the app is more fixated on smooth bank transactions than customer care and order delivery we didn't even receive our first order neither does the app have any human assistance. Don't order!! it is a scam
such a worst app,worst experience, completely worthless,they literally made me wait 3 hours and the taste was also not satisfied my entire day was spoiled,changed many plans just because of this delay useless app
no useful information
you put buy one get one offer but it doesn't mean you compromise with the quality. bad experience.
disgusting pizza
good
very very bad experience
very bad👎👎 mene buy 1 get 1 free order kiya tha or mujhe sirf 1 hii mila very baad and delivery boy was also rood 🤬🤬🤬😡😡😡😞😞👎👎👎👎
Poorly designed instructions on the app. Disappointed.
the most pathetic App, I ordered a pizza, the delivery was late and without my coke zero been part of the order , the delivery boy had no clue about it and when looked for support the stupid help support option didn't understand a thing
taste horrible my neighbourhood bakery makes pizza tastier than these pizza for rs 60
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Sentiment summary
83%
Positive (4-5★)
8%
Neutral (3★)
8%
Negative (1-2★)