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Ownly: Food Delivery App
Ownly Food Delivery · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 57 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"support"
21 negative reviews mention this · 37% of all complaints
★★★★★ "Very disappointing experience with the Ownly delivery app. My order was marked as “delivered” even though I never received the food. After contacting customer support multiple times, they were completely unhelpful and failed to provide any …" - Akshaykumar Patil
2
"customer"
19 negative reviews mention this · 33% of all complaints
★★★★★ "Very disappointing experience with the Ownly delivery app. My order was marked as “delivered” even though I never received the food. After contacting customer support multiple times, they were completely unhelpful and failed to provide any …" - Akshaykumar Patil
3
"food"
18 negative reviews mention this · 32% of all complaints
★★★★★ "Very disappointing experience with the Ownly delivery app. My order was marked as “delivered” even though I never received the food. After contacting customer support multiple times, they were completely unhelpful and failed to provide any …" - Akshaykumar Patil
4
"delivery"
16 negative reviews mention this · 28% of all complaints
★★★★★ "Very disappointing experience with the Ownly delivery app. My order was marked as “delivered” even though I never received the food. After contacting customer support multiple times, they were completely unhelpful and failed to provide any …" - Akshaykumar Patil
5
"order"
16 negative reviews mention this · 28% of all complaints
★★★★★ "Very disappointing experience with the Ownly delivery app. My order was marked as “delivered” even though I never received the food. After contacting customer support multiple times, they were completely unhelpful and failed to provide any …" - Akshaykumar Patil
6
"service"
13 negative reviews mention this · 23% of all complaints
★★★★★ "My experience with the Ownly app has been very disappointing. I have ordered food multiple times, but faced several issues during my orders. The first time, I received the wrong item, the second time some items were missing, and on another …" - Madan Rao
7
"delivered"
10 negative reviews mention this · 18% of all complaints
★★★★★ "Very disappointing experience with the Ownly delivery app. My order was marked as “delivered” even though I never received the food. After contacting customer support multiple times, they were completely unhelpful and failed to provide any …" - Akshaykumar Patil
8
"customer support"
10 negative reviews mention this · 18% of all complaints
★★★★★ "Very disappointing experience with the Ownly delivery app. My order was marked as “delivered” even though I never received the food. After contacting customer support multiple times, they were completely unhelpful and failed to provide any …" - Akshaykumar Patil
9
"ordered"
10 negative reviews mention this · 18% of all complaints
★★★★★ "My experience with the Ownly app has been very disappointing. I have ordered food multiple times, but faced several issues during my orders. The first time, I received the wrong item, the second time some items were missing, and on another …" - Madan Rao
10
"experience"
9 negative reviews mention this · 16% of all complaints
★★★★★ "Very disappointing experience with the Ownly delivery app. My order was marked as “delivered” even though I never received the food. After contacting customer support multiple times, they were completely unhelpful and failed to provide any …" - Akshaykumar Patil
11
"ownly"
9 negative reviews mention this · 16% of all complaints
★★★★★ "Very disappointing experience with the Ownly delivery app. My order was marked as “delivered” even though I never received the food. After contacting customer support multiple times, they were completely unhelpful and failed to provide any …" - Akshaykumar Patil
12
"chat"
8 negative reviews mention this · 14% of all complaints
★★★★★ "My experience with the Ownly app has been very disappointing. I have ordered food multiple times, but faced several issues during my orders. The first time, I received the wrong item, the second time some items were missing, and on another …" - Madan Rao
📋 All 57 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Very disappointing experience with the Ownly delivery app. My order was marked as “delivered” even though I never received the food. After contacting customer support multiple times, they were completely unhelpful and failed to provide any proper assistance. What made it worse was that no refund was provided and there was absolutely no resolution to the issue. On top of that, they closed the support ticket without proper investigation, falsely claiming that there was “no response” from my side.
My experience with the Ownly app has been very disappointing. I have ordered food multiple times, but faced several issues during my orders. The first time, I received the wrong item, the second time some items were missing, and on another occasion I had to wait more than one hour for a single burger. In addition, the customer support service was not helpful. Agents kept joining and leaving the chat without providing a proper solution, which felt like a waste of time. please don't install this
Ordered food and never received it. Waited more than an hour with no updates at all. Customer support took forever to connect, and even after that, they were completely useless. No help, no accountability, no proper response. Worst food delivery app experience ever. Total waste of time.
there are no available support agents. Please improve your customer service
you guys have not increased the restaurants. a simple kfc or mcdonalds is not their on the list
poor customer help service, they put you on seen and never reply and then close the chat
worst support....They hung up on you without even listing to your concern...Never use this app
hey.dont buy anything from ownly bcz i ordered a shawarma thar didnt cooked well then they shawarma covered by a paper
the claim is false, and other delivery app have better price than them. swiggy is better and assured , kindly compare both the prices before ordering.
worst customer service ever they respond after 1 hr you put your query and then close the chat themselves never using it again
bro the captain just called and said that I have put the address wrong (it was correct), and then marked as delivered. he didn't even pick up the calls; the support team was so slow, to initiate the refund, first connecting to the support team itself is so irritating and they don't even mention when you'll be connected, it's like you're just waiting till someone joins the chat.. I ordered cake for my mom on mother's day ( I live far from home), the plan got successfully failed.
this is the fraud i ordered food and food got missing don't use this app
worst taste and they r scamming like i orderd boneless means they will give small leg piece..and customer service is veryy poor they even didnt respond fastly
Worst app to order. 45mins for delivery, after 40mins delivery guy says he canceled pickup. Tried reaching customer care, agent takes 1 hour to connect. then agent needs 10mins to reply, if you dont respond in 1min. they close the chat without resolution.
There is one restaurant named "Pooram restaurant." They are selling beef under the names "Irachi fry, Irachi this that." I have already informed customer care to block that restaurant, but they didn't take action. I request everyone not to install such an app that disrespects our sentiments. I believe they should implement a policy to prevent such sales.
no customer support, please dont use it ever
This app is frowd 🤬🤬🤬 please don't use
One of the worst Food delivery Apps, I ordered 2 burgers and they gave me totally different items which i did not even order. the support service is also very bad.
pathetic app, the order didn't get delivered to me and over the app it has shown delivered, now I can't even connect to the delivery guy.
No customer support staff ..you can't contact to anyone after paying the money they are not delivering the order nor refunding the money.. totally fraud app. I request everyone plz don't pay the amount before.
Guys , please be aware of these Apps these are just take your money and they didn't even delivered the food to me and when I ask for help no body will respond not a single person Guys please don't think about the low prices they will steal your whole money I've ordered the food from seol burger and the delivery boy didn't even come to my place and put food delivered after that I asked for help nobody responded.... Guys BE AWARE Of THESE APPS Go for Swiggy And Zomato only
worst customer service ever. Got non veg in veg order and the agent just gave standard responses without solving the issue.
chat support is not working and delivered the wrong order.
very bad experience restaurant and support guy's don't use this app i humble request to all
Very disappointing experience with Ownly. Delivery was delayed without any accountability, and the customer support team showed zero interest in resolving the issue. Low delivery charges mean nothing when the service quality is this poor. Uninstalling the app after this experience.
worst delivery app... Don't order not much issue in wrong location
worst support experience dont use this app
extremely bad service and highly non responsive cust sypport
worst service I've ordered the food frist time in ownly order cancel after 30 mins waited and i received the call one of team members and wait type of servicing to the customer plz don't use the app and informing after 10 days amount will refund they can inform our order it's cancel why? can't they refund the amount immediately after 1 month also still amount not yet refund this what services you gives to customer fraud application
worst
Not getting any resolution for the not delivered order
keep getting ads even not in Bangalore
Total scam. They never really deliver your order. The app simply shows the order is getting prepared for 2 hours. Their customer support is not helpful. after 2 hours of waiting the order gets cancelled. Total nonsense. I had the same experience twice. I have quick to uninstall this one. Never fall for this scam.
guys be careful, even this guy is not different than zomato, swiggy. Food prices are much inflated compared to other platforms and show it off as not charging anything extra.
Food never delivered, but Ownly marked it as “Delivered” without any call from the delivery agent. Called him 4 times - no response. Called from another number once, then he switched off his phone. Customer support ignored my issue initially and kept sharing the same unreachable number. Got my refund only after repeated requests. Very disappointing service.
bad app
Rating: ★☆☆☆☆ "Terrible experience today. The Rabri Kheer was sour and spoiled. To make matters worse, the Aloo Paratha was just plain, undercooked dough with zero stuffing inside. Completely wasted my money. Avoid ordering these items from here!"
Don't install this app its worst i ordered food and got different food
There is nothing in the app
not use full at all i am unable able to place order it's always asx only for insta login i request no one never ever download this app
Worst app I will never recommend this app to anyone
worst app no feature to give feedback for the food, only rating available which we are unable to edit, worst service of food
I can't to get delivery in my location...
literally the food came in a plastic cover. The worst delivery app I have ever used
The delivery partner refused to deliver and I had no way of contacting customer support because they only had ai replies in chat, had to ask the delivery partner for the number to get my refund after 2 hours. pathetic service.
don't install , food won't come , and neither the support team aren't quick ...
Requested the support team to reach out to the restaurant and inform not to send the salad and mashed potatoes, support agent assured restaurant will check the message and they will not send but ended up getting what I requested not to send, clearly mentioned I don't like to waste food but still message ignored, had already informed restaurant ignored this earlier as well and if they send it this time it is going to be single rating for both restaurant and ownly hence single star rating.
One of the worst applications I have ever seen is an OWNLY application. 1st thing food not delivered due their technical issue dated 23rd April, although till now not even bothering to return my money, whenever I am chatting in app, they are just proving some ID with that I need to go to bank and needs to check. Flipkart Amazon and Meesho, if we cancel or return the product in a fraction of a second they are refunding it immediately. this is one of the worst services OWNLY.
The Delivery guy ran with the order and nobody in support to help
horrible experience. The guy did not deliver but instead he's marked as delivered, and I am trying to chat with somebody and they are not even responding. By the time I get back, they said OK, looks like we are not connected and end the call. I don't think this app would do well. food gone and money gone
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Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
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Negative (1-2★)