Review Insights · Google Play
oxio Wi-Fi
Plume Design, Inc. · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 9 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"support"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Random websites get blocked by the router. The Guard page in the app, where you set security settings, keeps crashing, making safety features inaccessible. Tech support only by chat with long wait times." - Henrik Persson
2
"email"
3 negative reviews mention this · 33% of all complaints
★★★★★ "impossible to get human help. you're left on your own and will spend weeks chasing them after returning the box being juggled between random reps promising to help and followup then suddenly just a chat bot via email that goes in circles cl…" - Jade K
📋 All 9 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Random websites get blocked by the router. The Guard page in the app, where you set security settings, keeps crashing, making safety features inaccessible. Tech support only by chat with long wait times.
it started off great. the speed was exactly what I ordered 100mbit for approximately 2 weeks. then it dropped to 40 and it hasn't changed even after contacting them about it! I highly recommend avoiding this company! hey and I fully agree that shouldn't be happening,I have already contacted your tech support they wanted pictures of my room,I required two or three devices to test it on I only have one device my phone! Wow,head on over to your public school, start there. Read above for problem!
impossible to get human help. you're left on your own and will spend weeks chasing them after returning the box being juggled between random reps promising to help and followup then suddenly just a chat bot via email that goes in circles claiming you need to verify closed accounts over days. nothing is consistent. terrible choice.
worst customer service ever
horrible customer service. when u need to speak to someone because they keep charging you even though u haven't been hooked up to their service yet all they can tell you is to keep paying and can't give any real answer as to when I will be getting hooked up.. this is actually so ridiculous
signing in sends a verification email that just links to the website for a company called "plume" and prompts you to install their app as well. The manual that came with our modem refers to features that only exist in the plume app without ever explicitly acknowledging the apps existence. Currently on hour 3 waiting for a response from oxio support. I may have made a mistake.
There is no link in the activation email... ?
cant open the app without it asking for location permission. I already gave it permission. completely useless.
hateful experience getting the internet set up.
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)